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Digital and IT Skills

There is a wealth of support, guidance and information available to all staff around the digital and information technology systems, procedures and communities. The information below provides signposting, development opportunities, 1:1 support and more.

Digital Skills - IT Resources and Training

University of Exeter IT - Advice, Guidance and Support

The Digital Hub

The University of Exeter IT Department’s Digital Hub is loaded with help, guidance and advice. It is your place to go, to help you master and adapt to new and existing tools, working with the available technology in the best way possible. The hub is updated with new guides and content every week.

Here are some of the things you can do:

Get some time talking directly to an expert

Book dedicated 1-2-1 support wherever you are with 10 minute surgery sessions for those times when you just need to know something specific. Or Super User sessions for 45 minutes that provide more detailed overviews and cover topics that you agree in advance. Book here.

Digital Upskill Experiences

The Digital team have put together a series of sessions called Digital Upskill Experiences which aim to help everyone understand more about all things digital! These skills can be applied to almost any task or team, so they’ve put together some handy bitesize training sessions open to the entire University community. Just some of the subjects covered include; agile working, user insights, the difference between a product and a project, design thinking, intro to Mural, meeting facilitation skills and more. Visit the Digital Upskill Experiences to see what is happening in the digital world.

Learn something new in the time it takes to drink a coffee.

The Digital Transformation team, along with other experts, will be developing and hosting a series of Espresso sessions. These will be available to view initially online, through the Digital Hub and eventually as live drop-in sessions at the Digital Hub in the Forum on campus.

Have a look at the Espresso training sessions menu to see what is on offer. 

Office 365

Exeter IT has resources available on their Office 365 Help and Support site, including training and new features for SharePoint, Microsoft Teams and other Office 365 apps.

Microsoft Enterprise Skills Initiative

 The University of Exeter-Microsoft Enterprise Skills Initiative (sharepoint.com) (ESI) provides hands-on training for learning and enhancing technical skills and knowledge of Microsoft and Azure technologies. It offers interactive courses, role-based training curriculums, and Microsoft Certifications in a platform that is accessible by participating organizations.

Microsoft is partnering with University of Exeter to offer University members free access to these ESI programs: University of Exeter-Microsoft Enterprise Skills Initiative (sharepoint.com)

Join the discussion – Yammer Groups

There are a number of Yammer groups available to keep up-to-date with Office 365 and to ask any questions, links to all the Yammer groups can be found below:-

Microsoft Teams Support

Specific support to help you navigate Teams has been created at the following links:

  • Webpages  – links to guides, FAQ and other communication.
  • Videos – Exeter IT have produced some video guides on some of the most useful functionality.
  • How to Guides – some useful step-by-step guides.

Microsoft Office Training

Microsoft offer some great online training solutions that are free to use via their Training Centre.  Follow the links below to some of the key applications:

IT Helpdesk

The IT Helpdesk is the single point of contact for University of Exeter staff, across all campuses, to request IT support. Staff have the ability to report an IT problem or request an IT service via this link: IT Helpdesk - and have it assigned directly to the specialist IT team responsible for their request. 

Digital Teaching and Learning Tools

Training and Support from the Technology Enhanced Learning team (TEL)

Our team support the use of digital teaching and learning technologies across the University. We take a pedagogically driven approach and want to ensure that each piece of technology used supports the intended learning outcomes for your teaching.

Training

The TEL team offer a range of different training sessions on a regular basis. These include introductory sessions on ELE and other technologies, and a session that covers ELE exam set ups (ELE Timed Quiz Exams or Mid-Term Exams). These sessions are perfect for new starters and anyone who wishes to refresh their knowledge.

 Please visit our TEL Events and Workshops page to browse upcoming sessions and register for any you wish to attend.

Support

Book time with TEL:

Through our Book Time with TEL service, you can book a 15 or 30 minute Teams appointment with a member of the TEL team at a time that suits you.

DLD Support:

Within each Faculty, there are a team of Graduate Digital Learning Developers (DLDs) ready to help with any digital learning queries you may have. You can view a list of DLDs for your Faculty on our About Us page.

TEL SharePoint Site:

For further information about what we do and how to access support, in addition to a wide range of support guides, please visit the TEL SharePoint site.