MyExeter

Accessibility statement for MyExeter

Accessibility statement for MyExeter 

This accessibility statement applies to the MyExeter web application - accessed using a browser - and the mobile application - downloadable from the App and Play Stores. 

MyExeter is run by the University of Exeter. We want as many people as possible to be able to use this application. For example, that means you should be able to: 

  • View using accessible colours, contrast levels and fonts  
  • Zoom levels up to 400% without loss of content or horizontal scrolling  
  • Navigate using just a keyboard  
  • Navigate using text to speech software  
  • Listen to most of the website content using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)  

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible is MyExeter? 

We know some parts of MyExeter are not fully accessible: 

  • The mobile application’s content is locked to a portrait orientation 
  • Some interactable elements do not provide an accessible name 

Compliance status 

MyExeter is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. The non-compliances are listed below. 

Non-compliance with the accessibility regulations 

  • Some buttons and elements may not have an accessible name or description that is announced by the screen reader when focused. This fails WCAG 2.2 success criterion 1.1.1 (Non-Text Content). 
  • Some decorative images may contain inappropriate alternative text that may be announced by screen readers when focused. This fails WCAG 2.2 success criterion 1.1.1 (Non-Text Content). 
  • Not all elements of the application can be interacted with using a keyboard. This fails WCAG 2.2 success criterion 2.1.1 (Keyboard). 

We plan to resolve the non-compliant features by: 01 February 2026 

 

Feedback and contact information 

If you need further information or support, contact: MyExeterapp@exeter.ac.uk 

We will reply to your request and aim to get back to you within five working days. 

Reporting accessibility problems with MyExeter 

We are always looking to improve the accessibility of MyExeter. If you find any problems not listed on this statement, or think we are not meeting accessibility requirements, contact: MyExeterapp@exeter.ac.uk 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).  

Technical information about the accessibility of the MyExeter application 

The University of Exeter is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.  

Preparation of this accessibility statement 

This statement was prepared on 16/02/2026.  

MyExeter was last tested on 10/11/2025 against the WCAG 2.2 (AA) standard. The test was carried out using the BrowserStack Accessibility Testing tool by the Digital Transformation team within The University of Exeter.  

Commitment to continuous improvement  

  • Regular accessibility testing, min every three months  
  • Continually monitoring user feedback   
  • Addressing areas of partial or non compliance