Investor in Students Survey
It's important to us that students have the best experience that they can whilst living in our accommodation.
Which is why we ask students in our residences to complete the Investor in Students survey, to find out what's working, and what could be improved.
Student Accommodation at the University of Exeter was awarded a Silver Investor in Students (IIS) accreditation in summer 2025. Investor in Students Surveys take place in the Autumn and Spring terms.
On this page:
Why is feedback so important?
We need to hear first-hand from those in our accommodation which aspects of the university living experience could be improved. We can use this feedback as evidence in our Business Plans, to be able to seek funding when relevant and ensure that improvements are made, where possible, for the future student experience.
Help us to make your living experience the best that it can be
By completing our Investor in Students survey, you can share your thoughts to help us improve the services within our University accommodation. Your feedback will stay completely anonymous, so let us know what's working, and what we can improve.
As a thank you, we have 4 x £100 Amazon vouchers to give away - simply choose to be entered into our prize draw at the end of the survey.
The spring 2026 survey has now closed. The next survey will take place in Autumn 2026.
We look forward to hearing your thoughts about your University accommodation.
You Said, We Listened
2025 was our first year of Investor in Students surveys. We are listening to the student voice and working towards making improvements where we can.
Autumn term 2025
| Some students said... | What we're doing... |
|---|---|
| They would like to see lunch options offered/improved facilities in utility kitchens in Catered accommodation | We asked students living in catered accommodation how they currently make their lunch and what changes they would like to see in Utility Kitchen facilities. We're also conducting an audit of Utility Kitchen equipment during the Spring vacation. |
| Some maintenance issues were reoccurring with some slow response times and poor follow-up/communication. |
In a continuation of the work that begun following the Spring 2025 survey, the Maintenance team are working with the Contracts and Residence Experience team to see how processes can be improved, alongside better management of the setting and communication of realistic response times. |
| They'd like us to consider a wider range of events to cater for neurodiverse students |
Following on from the feedback in the Spring 2025 survey, we're asking the Residence Life Team to explore new event options for students living in university accommodation. |
Spring term 2025
| Some students said... | What we're doing... |
|---|---|
| Communication isn't always clear when there is a maintenance issue in accommodation. | We held focus groups with students to chat through how communication around maintenance can be improved. The Maintenance team are working with the Contracts and Residence Experience team to see how processes can be improved. |
| The amount and diversity of events in and around accommodation could be better. |
We're talking with the Residence Life Team to explore new options. |
| The tone in accommodation-related emails could be less formal and more friendly. |
We're reviewing the language and tone in all of our communications to make sure they align with our brand values and compassionate communications guidelines. |