Quality Engineering & Management - 2021 entry

This module aims to concentrate on systematic foundations and practical applications of total quality management philosophies. The module will also look into quality management system and evaluate how continual improvement tools such as Design of experiments, Quality Function Deployment (QFD), and Failure Modes and Effects Analysis (FMEA) are applied to design world-class quality improvement strategies. Topics of discussion include evolution of Quality Management, concepts of product and service quality, quality cost, Lean and JIT, Quality Philosophy, Six Sigma, Lean Six Sigma, Quality management in product development (i.e., QFD and Design and Analysis of Experiment), ISO9000 Quality Management Standard, and implementing total quality management.

This module intends to deliver comprehensive features and functions of total quality management principles, methodologies and systems. A conceptual model of quality management is presented from a strategic point of view, its management practices, and its scope of applications in manufacturing and service business organisations.

This module will provide students with the analytical skills to assess various quality management philosophies and models, and also to design and deploy total quality strategies to deal with quality challenges for improving organisation performance. This module will also prepare students with managerial skills to evaluate and develop guidelines, goals, and systematic procedures for creating an effective quality management system, should students seek managerial positions in the future.

 

ILO #1: apply fundamental principles, methodologies and techniques of total quality for improving organisational performance and competitiveness

ILO #2: evaluate and design quality improvement schemes for process, product, and service developments

ILO #3: explain the system of documentation, implementation and assessment of quality
in the industrial context

ILO #4: demonstrate the ability of designing and implementing quality management techniques to sustain quality standards in manufacturing or service industries

ILO #5: develop policies, goals, and systematic procedures for strategically implementing an effective quality management system

ILO #6: understand the ethical issues that relate to the quality of products and services in the practical setting

ILO #7: understand quality management philosophies associated with the economic, societal and environmental aspects in order to create an effective quality monitoring procedure

ILO #8: enhance analytical, critical thinking and problem solving skills

ILO #9  enhance technical writing report skills

1: The formation and development of total quality management:

2: The business perspective of total quality management:

3: Quality management systems and the ISO 9000 certifications:

4: Quality management techniques: quality and improvement in process, product and service design:

5: Lean and JIT Quality Philosophy:

6: Managing service quality:

7: Managing quality: new challenges and the future:

Reading list for this module: