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Urgent support

Emergencies

If there is an immediate emergency and you require the police, ambulance or fire services call 999. In case of overdose you must seek immediate medical help by calling 999, even if you do not feel unwell. The effects of an overdose can be delayed by hours (even days) and can be fatal.

24/7 support

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If you are in Exeter, you can phone the NHS Urgent Mental Health Line, available 24/7 on 0300 555 5000. You will be able to speak with a mental health professional and gain advice on the best course of care.

 

If you’re not in Exeter, then you can find your local Urgent Mental Health Line by visiting the NHS website: https://www.nhs.uk/service-search/mental-health/find-an-urgent-mental-health-helpline

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Visit the A&E department of any hospital where you will be assessed and treated by the relevant health team. If you are in Exeter, the Royal Devon and Exeter Hospital (Wonford) is located on Barrack Road, Exeter, EX2 5DW.
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If you are on campus or in Exeter, the University security team Estate Patrol can be contacted on 01392 723999. Estate Patrol is a mobile, response based service covering all aspects of security, safety and welfare for staff and students.

Further out-of-hours support

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The Moorings @ Devon offers out-of-hours mental health support between 6pm and midnight to anyone aged 16+ in the Devon area. You can email or telephone the team for support.

For more information please see: https://www.mhm.org.uk/the-moorings-devon

Tel: 07990 790 920  Email: devonexeter.mhm@nhs.net 

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If you are living in University accommodation, the Residence Life Team, with an in-depth knowledge of the support and wellbeing services on offer at the University, can provide support via instant message from 6pm – 9pm every night here.
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Nightline is a confidential listening and information service run by Exeter students, for Exeter students from 8pm - 8am during term time.

- You can find their telephone number on the back of your student ID card.

- Skype: exeterstudentnightline

- Email: listening@exeter.nightline.ac.uk

- An instant messaging service all over the world is available on their website.

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The Student Health Centre is the Doctor's Surgery/GP Surgery on Streatham Campus. GP surgeries are often able to offer on-the-day appointments which you can request if required, and the Student Health Centre can be contacted on 01392 676606.

If you are registered with a different GP surgery, please contact them directly.

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Wellbeing Services have a small number of on-the-day appointments available if you have an urgent concern or are experiencing significant distress. These appointments can only be booked from 9am on the day you need the appointment. Please note that one outcome of this appointment may be that we refer you to other relevant services including your GP and Emergency Services if appropriate.

 

You can request one of these appointments by phoning Wellbeing Services on the day on 01392 724381.

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Call Estate Patrol, the University security service available 24/7 on 01392 723999.
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If you are living in University accommodation, the Residence Life Team, with an in-depth knowledge of the support and wellbeing services on offer at the University, can provide support via instant message from 6pm – 9pm every night here. If you require support during the day, you can email them at residencelifesupport@exeter.ac.uk.
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Togetherall is an online, anonymous community that provides 24/7 peer-to-peer and professional support (from experienced clinicians who are always online), plus a range of courses and tools to help you self-manage your wellbeing. You can register for free using your University email address.

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Shout is a free text service for anyone who is in crisis and needs immediate help. It can be accessed 24/7 from anywhere in the UK. Text ‘Shout’ to 85258 to start texting with a trained volunteer.

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Samaritans provide a 24/7 confidential listening and support service where you are able to talk through your troubles and concerns in a safe and non-judgmental space. You can:

Call: 116 123   

Email: jo@samaritans.org

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Papyrus provide confidential help and advice around mental health and suicide to young people and anyone worried about a young person. Their opening hours are 9am – 12am (midnight) every day, including weekends and bank holidays. You can:

Call: 0800 068 41 41

Text: 07860039967

Email: pat@papyrus-uk.org 

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Student Space, a website created by Mental Health charity Student Minds to support students during the Coronavirus pandemic, offers 24/7 text messaging support. They also offer phone support and webchat support from 4pm – 11pm every day.

If you are experiencing a medical emergency, urgent concern or significant distress, then we urge you to seek and access professional medical support in your current locality.  

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Togetherall is an online, anonymous community that provides 24/7 peer-to-peer and professional support (from experienced clinicians who are always online), plus a range of courses and tools to help you self-manage your wellbeing. You can register for free using your University email address.
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Befrienders Worldwide seeks to connect people to emotional support services worldwide using the Find a helpline by Country function on the top right of the page, and also offers information about support for suicidal thoughts.

Wellbeing Services can offer limited remote support to students studying abroad, but please be aware that this is not for urgent use and there will be a wait-time for a response.