Residence receptions

Residence receptions

Your residence reception is your first port of call if you have any questions about your room or need to report a maintenance issue. The reception may look after a number of residences in an area. Please see the tabs below to find the relevant contact details for your reception.

Emergency and out of hours contact

If you need support or have an urgent maintenance issue outside of your residence reception opening hours or in an emergency, please call our Campus Security team who are available 24 hours a day, 7 days a week*. Campus Security deal with matters of security and safety and can also help with any issues relating to your residence, such as arranging for emergency repairs to be carried out or helping you to access your room if you are locked out.

The Campus Security contact telephone number is 01392 723999 – save this number into your phone now, in case you need it one day. Find out more on our residents information webpage.

Please review our Emergency leaflet which summarises the University's emergency procedures.

*Campus Security are only able to provide out of hours maintenance support to University of Exeter owned/managed residences. If you live in one of our Nominated residences please refer to the “Nominated residences” tab below.

Bridestowe House Reception

Bridestowe House Reception is part of UPP and covers the following residences:

  • Lafrowda
  • Rowe House
  • St German's (Chagford, Lydford, Christow and Widecombe)
  • Spreytonway

Address:

Bridestowe House
St German's Road
Exeter
EX4 6TL

The term time reception opening hours are: 8:00am-8:00pm, Monday to Friday. 

The reception team can be contacted via email at bridestowehouse@exeter.ac.uk which is monitored between 8:00am-8:00pm, Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation.  You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.

To report a fault you can also use Home at Halls app available via Google Play or the Apple store.

If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.

Out of hours, at the weekends and in an emergency only (i.e. to report a serious maintenance fault, key collection, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and refer to the on-call Duty Residence Manager.

Out of hours key return: 

  • Lafrowda - A key drop-off point is available in the L Block laundry room located next to Bridestowe House reception
  • Spreytonway - A key drop-off is available on the wall of Spreytonway laundry

East Park

East Park reception is part of UPP and is located in F block at East Park.

Address:

East Park
Rennes Drive
Exeter
EX4 4GX

Telephone number:

01392 726666

The term time reception opening hours are: 8:00am-11:00pm, Monday to Sunday.

The reception team can be contacted via email at eastparkreception@exeter.ac.uk which is monitored between 8:00am-11:00pm, Monday to Sunday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation.  You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.

To report a fault you can also use Home at Halls app available via Google Play or the Apple store.

If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.

Out of hours, at the weekends and in an emergency only (i.e. to report a serious maintenance fault, key collection, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and refer to the on-call Duty Residence Manager.

Out of hours key return: A key drop-off box is located in the C, F and L Laundry.

Ross House Reception

Ross House Reception is part of UPP and covers the following residences:

  • Birks Grange Village Self Catered (F-Q)
  • Duryard
  • Moberly

Address:

Ross House
Birks Grange Village H Block
New North Road
Exeter
EX4 4GE

The term time reception opening hours are: 8:00am-8:00pm, Monday to Friday. 

The reception team can be contacted via email at rosshouse@exeter.ac.uk which is monitored between 8:00am-8:00pm, Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation.  You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.

To report a fault you can also use Home at Halls app available via Google Play or the Apple store.

If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.

Out of hours, at the weekends and in an emergency only (i.e. to report a serious maintenance fault, key collection, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and refer to the on-call Duty Residence Manager.

Out of hours key return:

  • Birks Grange Village blocks F to Q - A key drop-off point is available in the H Block laundry
  • Duryard - A key box on the wall of Duryard laundry
  • Moberly - A key box on the wall of Moberly laundry

Holland Hall Reception

Holland Hall Reception covers the following residences:

  • Clydesdale Court
  • Clydesdale Rise
  • Holland Hall
  • Holland Hall Studios
  • Mardon Hall
  • Nash Grove

Address:

Holland Hall
Clydesdale Road
Exeter
EX4 4SA

*Summer Vacation Opening Times: 08:00am - 10:30pm, Monday to Sunday.*

The term time opening hours are: 8:00am-8pm, Monday to Friday.  During the vacation period there will be adjusted opening times.

The reception team can be contacted via email at hollandhall@exeter.ac.uk which is monitored between 8:00-20:00 Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation.  You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.

If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.

Out of hours, at the weekends and in an emergency only (i.e. to report a serious maintenance fault, key collection, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and refer to the on-call Duty Residence Manager.

Out of hours key return: Please leave your key in the key drop-off box located outside the Holland Hall Reception.

Exeter Halls Reception

The Exeter Halls reception is located in Lopes Hall and covers the following residences:

  • Garden Hill House
  • James Owen Court
  • Lafrowda Cottage
  • Lopes Hall
  • Pennsylvania Court
  • Ransom Pickard

Address:

Lopes Hall
St German's Road
Exeter
EX4 6TH

*Summer Vacation Opening Times : 9:30am- 5:00pm, Monday to Friday until the 15th July then CLOSED.*

The term time opening hours are: 8:00am-8:00pm, Monday to Friday*. 


All students who have booked an early arrival and who will be arriving outside of reception opening hours should contact Estate Patrol on 01392 723999 to collect their keys.

The term time opening hours are: 8:00am-8pm, Monday to Friday.  During the vacation period there will be adjusted opening times.

The reception team can be contacted via email at exeterhalls@exeter.ac.uk which is monitored between 8:00-20:00 Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation.  You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.

If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.

Out of hours, at the weekends and in an emergency only (i.e. to report a serious maintenance fault, key collection, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and refer to the on-call Duty Residence Manager.

Out of hours key return: Please leave your key in the key drop-off box located outside the Lopes Hall Reception.

Radford House Reception, Rowancroft

Radford House Reception covers the following residences:

  • Nancherrow
  • Rowancroft - Davies House; Garden House; Francis House; Radford House and Studio block
  • Rowancroft Court
  • Rowancroft House
  • Rowancroft Mews

Address:

Radford House
Rowancroft
Fore Street
Heavitree
Exeter
EX1 2AP

*Summer Vacation Opening Times : 8:00am- 3:30pm, Monday to Friday.*

The term time opening hours are: 8:00am-8:00pm, Monday to Friday.  During the vacation period there will be adjusted opening times.

The reception team can be contacted via email at rowancroft@exeter.ac.uk which is monitored between 8:00-20:00 Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation.  You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.

If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.

Out of hours, at the weekends and in an emergency only (i.e. to report a serious maintenance fault, key collection, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and refer to the on-call Duty Residence Manager.

Out of hours key return: Please leave your key in the key drop-off box located outside Radford House Reception.

Birks Grange Reception

Birks Grange Reception covers the following residences:

  • Birks Grange Village Catered (A-E)
  • Cook Mews
  • King Edward Court
  • Llewellyn Mews
  • St David's (Brunel Close and Kingdom Mews)

Address:

Birks Grange Village
New North Road
Exeter
EX4 4PQ

*Summer Vacation Opening Times : 8:30am- 4:00pm, Monday to Friday.*

The term time opening hours are: 8:00am-8pm, Monday to Friday.  During the vacation period there will be adjusted opening times.

The reception team can be contacted via email at birksgrange@exeter.ac.uk which is monitored between 8:00-20:00 Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation.  You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.

If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.

Out of hours, at the weekends and in an emergency only (i.e. to report a serious maintenance fault, key collection, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and refer to the on-call Duty Residence Manager.

Out of hours key return: Please leave your key in the key drop-off box located outside the front door to Birks Grange Central Block Reception.

James Owen Court Reception

Address:

James Owen Court
Sidwell Street
Exeter EX4 6SD

*Summer Vacation Opening Times : 8:30am- 8pm, Monday to Friday.*

The term time opening hours are: 8:00am-8pm, Monday to Friday.  During the vacation period there will be adjusted opening times.

The reception team can be contacted via email at jamesowencourt@exeter.ac.uk which is monitored between 8:00-20:00 Monday to Friday. We will endeavour to respond to your query as soon as possible and can help with queries or issues regarding your accommodation.  You may also find helpful information on the Residence Information page. If you have a room move query please log a SID enquiry.

If you are a parent or guardian making contact, please be aware that the team cannot discuss any specific details about students living in accommodation due to GDPR, however we are more than happy to help with general enquiries. If you are raising a query on behalf of a student, we would encourage direct contact from the student so we can assist.

Out of hours, at the weekends and in an emergency only (i.e. to report a serious maintenance fault, key collection, wellbeing concerns etc), please contact Estate Patrol on 01392 723999, who will be able to help and refer to the on-call Duty Residence Manager.

Out of hours key return: Please leave your key in the key drop-off box located outside of James Owen Court Reception.



Nominated residences

CLIFTON PLACE

Address:

Bonhay Road
Exeter
EX4 4BG

Telephone number:

+44 (0)1392 304576

Email: cliftonplace@hellostudent.com

Opening Hours:

Monday/Tuesday/Thursday/Friday/Saturday:  8:00am - 8:00pm
CLOSED on Wednesday and Sunday

Click here to visit the Clifton Place website.

 

INTO 

Address: 

Duryard Halls
Lower Argyll Road
Exeter
EX4 4RG

Email: INTO.Accommodation@exeter.ac.uk

Opening Hours:

Accommodation issues should be directed to Room 4 Duryard House or call the Out of Hours contact number.
Letters will be delivered to the post box in Creedy House.
Parcels can be collected from Exe House post room between 11:00am - 3:00pm Monday to Friday.

Out of hours: 07715 091391

 

Northfield

Address:

Northfield 
New North Road
Exeter EX4 4FB

Telephone number:

+44 (0)1392 213566

Email: northfield@host-students.com

Opening Hours:

Monday - Friday: TBC
Saturday and Sunday: TBC 

Click here to visit the Northfield website.

 

Point Exe 

Address:

Brunel Close
EX4 4BT
Exeter

Telephone number:

+44 (0)1392 213 545

Email:pointexe@collegiate-ac.com

Opening Hours:

Monday: 9:00am - 4:30pm
Tuesday to Friday: 9:00am - 6:30pm
Saturday: 9:00am - 4:30pm
CLOSED on Sundays

Click here to visit the Point Exe website.

 

The Depot:

Address:

Bampfylde Street
Exeter
EX1 2FW

Telephone number:

+44 (0)1392 575476

Email: depotexeter@thisisfresh.com

Opening Hours:

Monday to Thursday: 8:00am - 7:00pm
Friday: 9:00am - 5:00pm
Saturday and Sunday: CLOSED 

Out of hours:  Security Officer Number – 0844 288 9924 or 07833554591

Click here to visit The Depot website.

 

The Printworks:

Address:

Western Way
Exeter
EX1 2ZT

Telephone number:

+44 (0)1392 499920

Email: theprintworks@host-students.com

Opening Hours:

Monday to Friday: TBC
Saturday and Sunday: TBC

Click here to visit The Printworks website.

 

Trust House:

Address:

13 Blackboy Road
Exeter
EX4 6TW

Telephone number:

+44 (0)1392 259721

Email: trusthouse@host-students.com

Opening Hours:

Monday to Friday: TBC
Saturday and Sunday: TBC

Click here to visit the Trust House website.