Award documentation 

Your documents will be printed by the Graduation team within 10 working days of you being awarded.  At certain times of the year this may take longer.

All students are sent an email once awarded, titled “Important information to be reviewed”. This email is the final opportunity for students to check their personal details, including their full address and make any corrections if needed.  Please make sure to update your home address details by the 3 day deadline outlined in this email.

Your documents will be posted via standard Royal Mail unless you purchase DHL within the allotted time.  
 
Tracking is not provided with Royal Mail posting. 
 
Tracking is included with a DHL courier delivery.  

All documents will be posted via Royal Mail unless you purchase DHL within the allotted time. 

For UK: 3-5 working days (Non tracked).  
  
For Europe: 5-7 working days (Non tracked).  
  
For the rest of the world: 5-10 working days (Non tracked). 
  
If you have purchased DHL: 1-3 working days, this will include a tracking number. 

You will receive an email asking you to register for your digital documents within 10 working days of being awarded. At certain times of the year this may take longer. 

Unfortunately, you cannot download your documents from the portal, but you can share them with an employer or Higher Education providers. Please visit the following webpage student.exeter.ac.uk and see the following on how to do this: 

1.  Log into the student portal and you should see 3 sections. “Documents”, “Profile”, “Connections”.  
   Click “Manage” beside the “Connections” section.  
2. At the top right corner of the webpage, click the button “Add Connection”.  
3. You will then see a pop-up box asking you to type in the “Recipient Name”, “Recipient Email”, and an “Expiry Date”.  
4. Once you click “Send”, your third party will receive an email to register on the site and view your documents.  

Please be aware that third parties cannot view your documents without registering. If your third party informs you that they have not received an email, please try to add the connection again.  

All students who have been awarded after Summer 2021 are eligible for digital documents.  

If you were awarded before summer 2021 then you are not eligible for Digital documents.  
 
If you are a pre summer 2021 student, then please open a SID enquiry  to find out what options can be provided.  

All documents will be posted to your home address instead of issued at your Graduation Ceremony. Most students will receive their documents before Graduation and will be able to start using them on the next step of their journey. 

Please note it is not possible to collect your documents in person from campus. 

Yes, your documents will be posted to you as soon as they are ready. This is usually within 10 working days of your award date.  

Unfortunately there is a process that needs to be followed after you have been awarded, which means we are unable to provide you with any documentation until this process is complete. 

You will receive your Interim transcript shortly after you have been awarded. 

If you are soon to be awarded and need a certified PDF copy, please wait until you have received your original documents. Once you have them, you can then purchase the Certified copy service through the online store and email clear, scanned copies of your documents as instructed. 

The SID Team will verify, stamp, and sign your documents, then return the certified copies as PDFs or hard copies, depending on your order.

For further guidance please contact the SID Team. Alternatively you can call SID Directly on 0300 555 0444(UK) or (+44)1392 724724(Internationally). 

If you have lost your documents and need a new copies then you can purchase your Certificate and Transcript via the online store

If you have any questions about this then please email graduationsuoe@exeter.ac.uk 

If you have not received your documents and it has been over a year since you were awarded, you will need to purchase replacement documents through the University of Exeter Online Store. You can also choose to purchase Courier Delivery for these documents at the same time to ensure your documents reach you safely.

You are responsible for ensuring that your name is correct on your student record,  if it is incorrect you will either need to bring your official identification and supporting documents (e.g. deed poll or marriage certificate) to SID in the Forum (Streatham Campus), the Info Point in South Cloisters (St Luke's Campus), or the Penryn Info Point in Peter Lanyon Building (Penryn Campus) or if you are unable to visit in person, you can upload a clear photograph or scan of your ID documents (e.g. Deed Poll certificate; Birth certificate, Marriage certificate, Passport, Driving Licence. To do this log an enquiry in SID Online using the "name change" category.  

To request a reprint of your documents due to a name change, log an enquiry in SID Online under the graduation options and we will advise you of options.

If you would like to check or update your address before you are awarded, please amend your details in the iExeter Student Record System. If you no longer have access to your iExeter account, please contact us. 
 
From September 2023, all students are sent an email before they are awarded titled “Important information to be reviewed”. This email is the final opportunity for students to check their personal details, including their full address and make any corrections if needed. If your documents were sent to an incorrect home address as you did not update this within the given 3 day deadline, then you will likely have to purchase a new set of documents from the online store. 
 
Pre September 2023, if your address is incorrect on your documents then please open a SID enquiry and inform us of this fact, we can then advise you of the different options. 

Courier service is a recommended for the fast and secure delivery of your documents. 

We highly recommend courier service for our international students as this greatly expedites the delivery of your documents, in addition to providing full tracking in transit. 

You can purchase courier delivery using via  this link
 
If the link does not work then you can purchase courier delivery  by following these steps: 

1. Go to store.exeter.ac.uk 
2. Click “Product Catalogue” on the left of the screen. 
3. Find “Transcripts and Certificates”. 
4. Click on “Courier Service”. 
5. Click on “Courier Delivery for New Graduates only” 

Once you have purchased DHL, you will be asked to provide details such as your delivery address, student number, and enquiry number. 

No, you do not need to inform us that your details are now correct. 

You will receive an email when your documents have been sent. 

If you have any questions about this please contact us. 

It is not possible to collect your documents in person from campus. All documents are sent directly to students' home addresses in line with our current procedures to ensure a secure and consistent process for all.