Award documentation
Your documents and Your address
Your award documents will be posted to your home address.
Please note we do not offer collection of documents.
- Once you have received your award email, your award will be conferred by the Vice Chancellor (this takes at least 1 week), following this your records are updated to show your award is ready to be processed.
- When your documents are ready to be processed this can take up to 15 working days or longer at certain times of the year, we will send you an email with the subject “Award Documents – Important Information to be reviewed” this email provides the current address on the Student Record System (SRS) for you, delivery options* and confirmation that your digital documents have been uploaded.
- You have 3 days to check your address is correct or make changes in SRS, please check that it is correct and includes your city, country and postal code.
- After the 3-day deadline your documents will start their production journey, your address cannot be amended after this deadline and late courier purchases will be refunded. You may have to purchase a new set of documents if yours have already been posted.
- We will advise you when your documents have been posted if sent by Royal Mail. You will receive a notification from the courier if you have purchased a courier delivery.
*Your delivery options are:
- Royal Mail – no tracking
- Courier Delivery – (must be purchased in the 3-day window) and is trackable. We strongly recommend this option for all international deliveries to ensure documents are received.
- Estimated delivery timescales once posted:
For UK: 3-5 working days (Non tracked).
For Europe: 5-7 working days (Non tracked).
For the rest of the world: 5-10 working days (Non tracked).
If you have purchased DHL: 1-3 working days, this will include a tracking number.
Your name
You are responsible for ensuring that your name is correct on your student record, if it is incorrect you will either need to bring your official identification and supporting documents (e.g. deed poll or marriage certificate) to SID in the Forum (Streatham Campus), the Info Point in South Cloisters (St Luke's Campus), or the Penryn Info Point in Peter Lanyon Building (Penryn Campus) or if you are unable to visit in person, you can upload a clear photograph or scan of your ID documents (e.g. Deed Poll certificate; Birth certificate, Marriage certificate, Passport, Driving Licence. To do this log an enquiry in SID Online using the "name change" category.
If you would like to check or update your address before you are awarded, please amend your details in the MyExeter Student Record System. If you no longer have access to your MyExeter account, please contact us.
FAQs
All documents will be posted to your home address instead of issued at your Graduation Ceremony. Most students will receive their documents before Graduation and will be able to start using them on the next step of their journey.
Please note it is not possible to collect your documents in person from campus.
Unfortunately there is a process that needs to be followed after you have been awarded, this means we are unable to provide you with any documentation until the process is complete.
You will receive your Interim transcript shortly after you have been awarded.
If you are soon to be awarded and need a certified PDF copy, please wait until you have received your original documents. Once you have them, you can then purchase the Certified copy service through the online store, providing emailed clear, scanned copies of your documents as instructed.
The SID Team will verify, stamp, and sign your documents, then return the certified copies as PDFs by email or hard copies, depending on your order.
For further guidance please contact the SID Team. Alternatively, you can call SID Directly on 0300 555 0444(UK) or (+44)1392 724724(Internationally).
If you have lost your documents and need a new copies then you can purchase your Certificate and Transcript via the online store. You can also choose to purchase Courier Delivery for these documents at the same time to ensure your documents reach you safely.
If you have any questions about this then please email graduationsuoe@exeter.ac.uk
All students are sent an email before they are awarded titled “Important information to be reviewed”. This email is the final opportunity for students to check their personal details, including their full address and make any corrections if needed. If your documents sent to an incorrect home address as you did not update this within the given 3 day deadline, then you will have to have to purchase a new set of documents from the Online store.University of Exeter online store.
If your address is incorrect please open a SID enquiry and inform us of this fact, we can then advise you of the different options.
If you have not received your documents and it has been over a year since you were awarded, you will need to purchase replacement documents through the University of Exeter Online Store. You can also choose to purchase Courier Delivery for these documents at the same time to ensure your documents reach you safely.
If it has been under one year and you have not received your documents, please email graduationsuoe@exeter.ac.uk.
Please only purchase this courier option once you have been officially awarded and notified of the award. Orders placed before you have been awarded may be refunded.
You can purchase courier delivery using this link.
If the link does not work then you can purchase courier delivery by following these steps:
- Go to store.exeter.ac.uk
- Click “Product Catalogue” on the left of the screen.
- Find “Transcripts and Certificates”.
- Click on “Courier Service”.
- Click on “Courier Delivery for New Graduates only”
Once you have purchased DHL, you will be asked to provide details such as your delivery address, student number, and enquiry number.
Courier service is recommended for the fast and secure delivery of your documents. We highly recommend a courier service for our international students, as this greatly expedites delivery and provides full tracking in transit. Please note that we are unable to track your documents once they have left us if you do not use a courier service, and any replacements will need to be sent via a different postal method.
All students who have been awarded after Summer 2021 are eligible for digital documents.
If you were awarded before summer 2021, you are not eligible for Digital documents.
You will receive an email asking you to register for your digital documents within 15 working days of being awarded. At certain times of the year this may take longer.
You will receive an email link to register for your digital documents. Please do not register in advance of receiving the email stating that your digital documents are now available, as this may cause you issues accessing the site.
Unfortunately, you cannot download your documents from the portal, but you can share them with an employer or Higher Education providers. Please visit the following webpage student.exeter.ac.uk and see the following on how to do this:
- Log into the student portal and you should see 3 sections. “Documents”, “Profile”, “Connections”.
- Click “Manage” beside the “Connections” section.
- At the top right corner of the webpage, click the button “Add Connection”.
- You will then see a pop-up box asking you to type in the “Recipient Name”, “Recipient Email”, and an “Expiry Date”.
- Once you click “Send”, your third party will receive an email to register on the site and view your documents.
Please be aware that third parties cannot view your documents without registering. If your third party informs you that they have not received an email, please try to add the connection again.
Please view our instruction document: Digital Certificates Web 3rd Party Portal
Please use this link to access the portal: https://verify.exeter.ac.uk/
If you have any questions about this then please email graduationsuoe@exeter.ac.uk.