ZJUT Current Students

The Student Contract for students enrolled with the ZJUT-Exeter Joint Institute

Executive Summary

The Student Contract sets out the contractual relationship between a Student and the University of Exeter (“Exeter”). This Student Contract is for registered students who are enrolled on a programme designed to be delivered in partnership with Zhejiang University of Technology (“ZJUT”) as part of the Joint Institute between the two Universities. This Contract sets out what you can expect from the University of Exeter in relation to your academic and programme related experience, for certain elements ZJUT will be responsible for this provision, through the Joint Institute and you will be referred to them.

As a Joint Institute Student your home Campus will be at Zhejiang University of Technology.

The Student Contract sets out the core terms including the University’s liabilities and responsibilities towards an individual Students and the Students responsibility to both themselves and the University as a party to the contract. There are also links to and detailed information on material terms including: Fees; the Complaints Procedure; the University’s Quality and Standards regulations.

Students are encouraged to read the entire Student Contract, and can use the links within the contents page to navigate through to the specific detail.

Introduction

When you accept an offer of a place, you enter into a contract with the University of Exeter (“the University”) which includes rights and obligations on both sides in connection with your programme of study (“the Contract”). This Contract will last for the full duration of your time whilst registered as a Student at the Joint Institute.

You may also enter into additional contracts with either Exeter or ZJUT for other services, or additional contracts relating to particular aspects of your programme where there may be a third party involved, such as an industry sponsor or a placement.

Your offer letter (sent by email) will contain specific information about the offer we are making you, including but not limited to, the programme on which you are offered a place, your fees, duration of your programme, details specific to your programme and your offer.

The terms and conditions set out herein together with the terms of any offer letter is the contract between you and the University.

The University

The University of Exeter is an exempt charity incorporated by Royal Charter (registration number: RC000653). Our registered address is: The University of Exeter, Northcote House, The Queen’s Drive, Exeter, Devon, EX4 4QJ, United Kingdom.

For the purposes of this contract, the Student is enrolled in an overseas campus, hosted at the Zhejiang University of Technology, in a joint institute, approved by the Ministry of Education in the People’s Republic of China, the University of Exeter being one Party to the joint institute.

The terms and conditions set out herein apply to Students studying at the University at the ZJUT-Exeter Joint Institute.

2.  University Responsibilities

University responsibilities to you include complying with national legislation, both English and Chinese Ministry of legislation as relevant to you as a Student and the delivery of your programme, such as consumer law, online selling, quality assurance and data protection; our duty of care to you whilst you are undertaking your programme; and also making sure you can easily find important information about:

  • The University
  • Your programme
  • How to raise issues of concern and to complain when you are a Student
  • Other aspects of University life, which can be found in the JEI Handbook

During the term of this Contract, the University agrees to provide you with the following services with all reasonable skill and care:

  • Teaching required as part of your programme
  • Supervision and/ or academic tutoring, where appropriate
  • Assessment, as defined in the relevant programme specification(s) and/or module descriptor(s), and/ or within the Regulations Governing Academic Programmes or within the Regulations of the Joint Education Institute
  • Assessment feedback, as defined in the relevant programme specification(s) and/or module descriptor(s)
  • Services for Students as set out in detail in the Student Handbook.

As a Student, your access to the services the University provides to Students will primarily be as part of the Joint Institute, and will be delivered to you in Moganshan campus, Deqing County,Huzhou City, Zhejiang Province, China or Zhaohui Campus, No.18, Chaowang Road, Gongshu District, Hangzhou, Zhejiang Province, China. You acknowledge that some of the services may only operate during certain hours. China Time will be 16:00-1am (BST) and 17:00-2am (GMT) which is equivalent to 9:00 - 17:00 UK time. And whilst the University will try, where practicable, to find times that can work for both staff and the Student, it cannot guarantee that such services will operate outside of its normal delivery hours.

As an Overseas Student, you are based outside of the UK, and as such, you acknowledge that the local laws and regulations may impact your access to certain services, and that certain services, will be delivered through the University’s partner ZJUT, with whom you may have a different contractual relationship.

As a registered Overseas Student of the University at ZJUT-Exeter Joint Institute, your teaching, supervision, tutoring, assessment and other services will primarily be face to face at Moganshan campus, Deqing County or Zhaohui Campus, certain supplementary services may be provided online, i.e. clarification questions.

2.1  Liability

The University will be liable to you for any direct loss or damage you suffer if we either fail to carry out our obligations under this Contract to a reasonable standard; or breach any relevant duties that we owe to you that are imposed on us by law (including if we cause death or personal injury to you by our negligence), but not to the extent that such failure is attributable to your own fault or the fault of a third party.

The University will not be liable to you, and we cannot accept responsibility for:

  • Events which are outside of the control of the University (see section 2.2 below);
  • Losses that were unexpected or unforeseen by the University when this Contract was formed;
  • Losses that you could have avoided by taking reasonable steps or actions to prevent;
  • any damage to your property (including to vehicles and bicycles parked on campus or at other parking locations as designated by us and to personal equipment such as mobiles, tablets and laptops), unless caused by our negligence;
  • work submitted for assessment that is not returned;
  • personal injury or death except in so far as it is caused by our negligence;
  • loss of opportunity, loss of income or profit and any business losses, however arising.

The University does not limit its liability in any way for:

  • death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
  • fraud or fraudulent misrepresentation; or
  • any other matter which we are not permitted to exclude or limit our liability by law.

You should ensure that you have adequate insurance cover for your personal belongings (including mobile phones, electronic devices, computer equipment, cycles, motor vehicles) before coming to the JEI. The JEI is not liable for damage to or loss of such personal property. In certain circumstances you may be required to obtain other types of insurance, for example, medical and travel insurance if you undertake a placement or fieldwork as part of your programme overseas.

2.2  Events outside our control

There may be circumstances outside the control of the University that impact on your programme of study. Such circumstances may include but not be limited to:

  • Severe weather, fire, flood, act of God, terrorism, cyber-attack, civil disorder, political unrest, government restrictions, travel restrictions, pandemic or epidemic;
  • Industrial action by third parties, who are not within the University’s reasonable control;
  • Telecommunications or power failure;
  • Health, safety and welfare, for example transmission of a serious illness;
  • Any law or any action taken by a government or public authority either within the UK or Overseas; or
  • A key member of staff leaving the University or being unable to supervise or teach, where the module content relies on their area of expertise (although we usually have alternative staff members.

Where your programme has content, a placement, supervision or funding provided by a third party, the University will seek to have contractual assurance from that third party that the part of your programme they are delivering is secure for the relevant period of your programme. However, that third party may also experience such circumstances outside its control that directly affect its contribution to your programme and in such an instance, may withdraw its contribution.

The University will endeavour to minimise the impact to you and your programme if any of these circumstances happen, however we cannot be held responsible for any loss, damage, inconvenience, expense, variation or failure in provision of our services to you resulting from such circumstances.

2.3  Changes to your Programme of Study

Your offer to study at the University is based on the latest key information about your programme as set out on the Joint Institute website at the date your offer is made. Information contained in publications such as the prospectus, fliers and the Joint Institute handbook, is correct at the time of publication. However, changes to programmes may be needed to meet the requirements of an accrediting body, updated legislative requirements, or to keep programmes up to date where teaching or module content is linked to changing practices, or changing environmental or commercial areas of study. The University will seek only to make such changes where it reasonably believes that the changes will enhance the quality or content of the programme; or where the University is required to make such changes by law; or it reasonably considers such a change to be necessary for its wider purposes.

Such changes are likely to have minimum effect on your programme, however, once you have accepted an offer of a place, you will be notified of any such changes that materially impact on the content or delivery of your programme.

After you have accepted your offer, if any such changes are likely to materially affect the content of your programme; significantly delay or prevent you from undertaking a core part of you programme; withdraw or merge a programme with another (including if your programme is under or oversubscribed and we have to withdraw the programme or your registration); or alter the award for which you are studying (“a Significant Change”), you will be notified at the earliest opportunity by the JEI. If you do not agree to a Significant Change to your programme, you may:

  • terminate the Contract with us, and you may be entitled to an appropriate refund of deposit or tuition fees you have paid to us (where the University reasonably believes there is a fair case to do so); or
  • the JEI will assist you in finding a suitable alternative programme or module (subject to availability and you complying with the admission requirements of that programme); or
  • finding reasonable equivalent to any withdrawn third party contributions; or
  • identifying an alternative method of continuing to provide the same content, in consultation with impacted Students (if required); or
  • where you have already commenced a programme, providing compensation where it reasonably believes it is fair to do so.

Optional modules: When you register for your programme, there may be a number of optional modules listed that are subject to change, development and/or approval. We do not guarantee that those optional modules will be available to you when you want to take them, and we are entitled to change or withdraw those optional modules and/or their start dates (although there will always be a module to take to complete your programme). If we have warned you about these modules being subject to change, development and/or approval, and we then remove them, this is not a Significant Change (as described above).

2.4 Student Complaints Procedure

The University’s complaints procedure can be found at JEI complaints policy/process

The University makes every effort to ensure that you have the best experience possible while studying at Exeter. However, we recognise that there may be occasions where you are dissatisfied with some aspect of your experience at the University.

The Student Complaints procedure is designed to cover the following types of complaint:

  • A failing in a University service, academic or non-academic, where provided by Exeter
  • Misinformation about academic programmes
  • Poor teaching or supervision
  • Insufficient facilities, where these are responsible of Exeter, complaints about service provision by the Joint Institute will be referred to zute@zjut.edu.cn at ZJUT for their consideration.

If you are unhappy with your experience or with the service you have received you are encouraged to first talk directly with the person responsible before commencing a formal complaints process.

If you remain dissatisfied with the outcome of your complaint, you may be able to complain to the Office of the Independent Adjudicator (OIA) which is an independent body, and who may review your complaint and the University’s decision, if it is eligible to do so.

Details on how to raise matters with the OIA can be found at:

As a Student Overseas, your access to the complaints procedure maybe online or over the telephone where relevant. You acknowledge that aspects of the complaints procedure may only be available during specific hours, and whilst the University will try, where practicable, to find times that can work for both staff and Student, it cannot guarantee services outside of its normal delivery hours.

2.5 Academic Appeals Procedure

JEI appeal policy/process

You have a right of appeal against academic decisions and recommendations made by the Boards of Examiners and the Education Board (or Deans acting on their behalf) that affect your academic progress.

Appeals can be made against the following decisions:

  • a formal assessment result
  • a degree classification
  • a decision consequential to an academic failure (e.g. termination of registration)
  • the decision reached is one that no reasonable body, properly directing itself, could have arrived at (for Mitigation Appeals)
  • a decision consequential to unsatisfactory academic progress.

It is a principle of the University that appeals cannot be made against the academic judgment of either an internal or external examiner of the University. You can, however, appeal if you believe that this judgment was not made fairly or according to the correct University process.

Full details of the University's Academic Appeals Procedure and further advice and guidance can be found here: Academic Appeals Procedure

As a Student Overseas, your access to the academic appeals procedure maybe online or over the telephone where relevant. You acknowledge that aspects of the academic appeals procedure may only be available during specific hours, and whilst the University will try, where practicable, to find times that can work for both staff and Student, it cannot guarantee services outside of its normal delivery hours.

2.6  Serving Notice, Communicating and Keeping in Contact

The primary source of communication between the University and its Students is through email sent to your University email account. It is unlikely that we will send you any hardcopy correspondence as a Student, but if we do, it will only be sent in addition to the email communication, and will be posted to your “home” or main residence.

It is your responsibility to ensure that all personal and contact details are accurate, and that the University e-mail accounts are regularly monitored.

Emails sent to your University email account and letters hand-delivered to you shall be deemed effective immediately. If letters are posted to you, they shall be deemed to have been properly served 5 days after posting if sent by first class post.

A decision on a Student will not be over-turned because of a claim of missed communications where it can be shown that all reasonable efforts to contact Students were made.

All communication will be in the English language.

As a Joint Institute Student, you will be given a primary point of contact for general queries to be directed too .

3.  Your rights and responsibilities as a Student

3.1  Your rights as a Student include the following:

  1. Clear details of the programme, and module choices available to you on your programme
  2. Information on the support services available whilst studying at the University, which maybe provided by the University, the Joint Institute or ZJUT
  3. Clear process for feeding back on the progress of your programme and access to a mechanism for input into the quality assurance processes of the University
  4. Consultation on changes to your programme
  5. Right to withdraw, as detailed within this Contract

3.2  It is a condition of the Contract that you must:

  1. Attend your teaching and learning events and engage with your studies whether in a formal teaching environment, in group work with your peers or in self-directed study and engage with supervisory contact points, as relevant (in accordance with the Joint regulations
  2. Follow the rules, regulations, codes of practice, and policies and procedures applicable to you as a Student;
  3. Pay all balances due on time;
  4. Register each academic year on or by the relevant dates notified to you at the start of the year;
  5. Comply with any immigration obligations if applicable ;
  6. Comply with any professional standards or fitness-to-practise standards that may be applicable to your programme as set out in your offer;
  7. Maintain a positive studying/ working environment and behave appropriately and not to engage in any sexual, racial or other harassment of or any unlawful discrimination against any person or any protected characteristics (whether or not a Student or University employee);
  8. Notify the University promptly of any changes to the information you provided at application or enrolment. For example, change of address, change of next of kin, any relevant criminal convictions, any relevant health disclosures. It is your responsibility to make sure that all of the information you give us is true, accurate and complete and is not misleading;
  9. Notify the University promptly in the event that you choose to interrupt and/or withdraw from your programme for any reason.
  10. By registering or re-registering to study you are confirming that you believe you are in a position to be able to engage effectively with your studies.

Failure to comply with these conditions may result in the University taking action against you under the University’s regulations and/or disciplinary policy, and in some circumstances your Contract with the University may be terminated.

3.3  Key Contractual Documents and Websites

  • Your programme requirements, content and further information are set out on the relevant programme website, linked from your Faculty/School homepage, or as otherwise set out in your offer letter: https://zute.zjut.edu.cn/
  • Any applicable third party terms and conditions, for example, a third party funder of your programme. Such terms and conditions will be highlighted in your offer letter.

In order to ensure the University complies with national legislation, accrediting and quality assurance bodies, and ensures our duty of care responsibilities, the University regulations, codes of practice, policies and procedures are under regular review. These may, therefore, be updated from time to time.

3.4  Accepting your Offer

You must accept your offer as directed within your offer letter and within the timeframe specified.

The JEI reserves the right to amend or withdraw an offer where:

  • an applicant does not meet the conditional offer of a place; and/or
  • it comes to the JEI’s attention that the applicant (or party authorised to act on behalf of an applicant) provides fraudulent or false information, or has not disclosed information that would affect the decision of the JEI to offer a place; and/or
  • an applicant is considered on justifiable grounds to be unsuitable for a place on a particular programme according to individual circumstances, in particular where an applicant has failed to abide by these rules and regulations; and/or
  • you do not accept your offer within the specified time period set out in your offer letter

Requests to change a programme after you have accepted your offer for a particular programme are not guaranteed and are subject to availability and meeting the terms of entry for that specific programme.

3.5  Cooling Off Period and Right To Withdraw

After you have accepted a guaranteed place to study at the University, you will have a 14-day cooling off period that starts from the day after you complete the University’s registration process for the programme. If you have accepted a programme which comprises multiple modules (including optional modules, and including where payment is per module) then there will only be one 14-day cooling off period when you register for the programme.

If you wish to decline your offer of the place during the 14 days, you must notify the Admissions Office, as set out in your offer letter in writing of your decision to withdraw. You may use the model cancellation form at the end of this document, but it is not obligatory. Any payments you have already made to the University will be refunded to you.

If your programme starts before the end of your 14 day cooling off period, you may still cancel your place on your programme. However, as we will have already started to provide our services to you, we reserve the right to deduct from any refund a fair amount to reflect the services we have already provided to you, to the date you notified us of your wish to withdraw from the programme.

You are permitted to withdraw from your programme of study at any time and for any reason after your cooling off period, but you should remember that any fees or fines outstanding must still be paid. On withdrawing from a programme, registration is terminated, and you will cease to be a Student of the JEI.

3.6  Fees

Your offer letter will set out the details of the tuition fees applicable to your programme. JEI student fees are collected by ZJUT. Please see this link for all the general information about student finance including fees, how to pay, funding and the relevant student finance information: https://www-jcc-zjut-edu-cn.webvpn.zjut.edu.cn:8118/424/list.htm and further information on payments is available here: https://www-jcc-zjut-edu-cn.webvpn.zjut.edu.cn:8118/2018/0305/c490a74977/page.htm

3.7  General Regulations for Students

The General Regulations for students can be found at:

http://www.exeter.ac.uk/staff/policies/calendar/part1/otherregs/genregs/

The University is committed to delivering a high quality service, and excellent teaching and learning opportunities. At the same time it is expected that Students themselves will have observed their obligations as members of the University, through meeting their academic commitments, showing reasonable consideration for others, and a level of general behaviour in line with all the University regulations.

These include but are not limited to the following (as applicable to Students):

  • Attendance and Engagement
  • Registration
  • General Conduct,
  • Academic and Research Conduct
  • Academic Progress
  • Academic Dress (if you are invited to attend an in-person awards ceremony)
  • Fees
  • Use of Library and IT facilities (if you are making use of these facilities on a University campus)
  • Arrangement of social events.

Any Student whose behaviour does not meet these standards may be dealt with through the University's Discipline Procedure.

Rules and Regulations for Studying

As a registered Student, you are also required to abide by and submit to the University Rules and Regulations for Studying, which relate to your programme of study. These are applicable to you whilst you are registered as a Student of the University, even if you are studying away from the University or online. Please see:

[Insert link to joint regs]

3.8  Student Academic Misconduct (including Examination Misconduct)

Information on the University’s regulations with regard to academic misconduct can be found here:

Academic honesty means always giving full credit for any other people's contributions to our own achievements (i.e. by full and correct referencing) and never falsifying the results of any research.

Academic honesty is fundamental to the values of the University, and no student should be allowed to obtain for themselves, or for someone else, an unfair advantage as a result of academic dishonesty, whether this is by plagiarism, collusion with another, cheating, or other means.

The University takes any instances of academic misconduct very seriously, and expects all of its students to behave in a manner which upholds the principles of academic honesty.

Information about the principles and procedures which will be observed by the University when dealing with an allegation of academic misconduct by both currently registered Students and alumni of the University can be found by clicking on the link above and following link: Chapter 12 - academic conduct and practice.

As an Overseas Student, your access to the academic misconduct procedure maybe online or over the telephone where relevant. You acknowledge that aspects of the academic misconduct procedure may only be available during specific hours, and whilst the University will try, where practicable, to find times that can work for both staff and Student, it cannot guarantee services outside of its normal delivery hours

3.9  IT

As a Student, you are responsible for ensuring that you have adequate IT equipment or access to such equipment and adequate internet access to be able to complete your programme. Details of the minimum technical specifications and standards for hardware and software required for your programme will be set out in the relevant programme specification(s) and/or module descriptors(s).

As a Student, you will have a student card which will allow you to access IT facilities provided by the University on campus (computing, telecommunication and networking) to support research, learning and teaching, administration, and as otherwise applicable to your programme; and permitted recreational use. In order to use these facilities, you will need to agree to the terms and conditions of use as set out in the University IT Regulations:

Whilst the University shall endeavour to ensure that computer equipment and software it makes available for your use has reasonable security and anti-virus facilities and protections, your use of such computer equipment and any software provided by the University is at your own risk. Unless caused by our negligence, the University shall not be liable for any loss or damage suffered by you as a result of use of any computer equipment or software provided or made available to you by the University, including (but without limiting the general nature of this condition) any contamination of software or loss of files as a result of using the University equipment or software. The University will not be liable where damage suffered could have been prevented had you complied with the reasonable instructions of the University in terms of how to minimise or avoid the potential damage.

3.10  Intellectual Property

As a JEI Student the Intellectual Property Policy of ZJUT is applicable to your studies at the JEI, further information can be found here:

3.11  Recordings

The JEI may record teaching and other educational sessions in which you may participate, however you will have the option to opt out of being recorded. The JEI will own the copyright of those recordings. You must not disclose any confidential information within those sessions. You will not have any right to reproduce this material, save for personal educational use only. The JEI will make the recording available via the ELE page of the module.

3.12  Working or studying at another university, institution or company as part of your programme

As part of your programme you may spend time at another university, institution or company.

If you are undertaking a solely University of Exeter award, the rules and regulations applicable to the academic standards, monitoring, progression and assessment of your award, which also includes interruption, withdrawal, complaints and appeals, will be that of the University even when you are studying in another location. You will therefore have to continue to engage with the University in accordance with our required processes and procedures whilst you are studying away from the University.

Unless you are formally interrupting your studies and ceasing to be a registered University Student, the University regulations will continue to apply when you are undertaking part of your programme at another university, institution or company. You may also have to agree to terms and conditions of the other party which will also be applicable to you whilst you are at that location. These may include terms and conditions of a visiting student, separate placement terms, or a short-term employment contract with a company. Such terms may include but not be limited to misconduct, disciplinary process, library regulations, IT regulations, accommodation, supervision, and health and safety, which are specific to the location and institution/organisation in which you are studying. The University may be involved in any disciplinary matters arising from any breach of such terms and conditions at the request of the other institution. The University may also engage its disciplinary process if it considers such a breach at another institution, to be a breach of the University regulations.

If you are undertaking a joint award with another institution, the University will seek to ensure that there is no conflict between each institution’s regulations that may affect your programme. Where such regulations are varied from the standard University regulations, you will be advised of this variation at offer stage. In the unlikely event that a conflict in such regulations is subsequently identified, the University will work with the other institution to ensure that the regulations followed will be those that are the most beneficial to the Student. Additionally, where an award is listed as a dual award, a student must complete all elements of the dual award, i.e. meet the awarding requirements of both the University and the Partner, before either Party will be able to make the award.

You may be asked to enter into a further separate written contract for a particular part of your programme where additional terms are to be agreed; a third party may have a vested interest in part of your programme; or to vary any of the standard University terms and conditions. For example:

  • A 3-way studentship agreement where a third party (usually an industry partner) is providing some resource or funding for your programme in return for a share in or licence to the intellectual property.
  • A 3-way placement agreement where you are spending some time at a company or organisation for a credit bearing part of your programme (in the case of PGR this may not be credit bearing), and all parties (you, the University and the placement provider) are agreeing the parameters of your placement.
  • An intellectual property assignment where you agree to assign part or all of the intellectual property that you create during your programme to another party, be that the University or a third party. This usually only occurs where there are third party terms that govern the intellectual property that arises as part of your programme.
  • A confidentiality agreement where you may have access to another party’s confidential information, and you are required to personally agree to the non-disclosure of such information.  

Where any such third party terms are known to the University prior to the start of your programme, you will be informed of them in your offer letter. Acceptance of your offer letter will also be an acceptance of these terms.

Where any third party terms that directly affect your programme, such as assignment of intellectual property, are proposed after the start of your programme, you will have the opportunity to review those terms before agreeing to them, but will not be under any obligation to accept them.

For the avoidance of doubt, where you sign such a contract, you are agreeing to those terms that are applicable to you in a personal capacity. If you breach your obligations in that contract, you may find yourself personally liable for any losses that may be incurred by the other parties that arise from your breach. If you choose to enter into any third party contracts that relate to your programme without appropriate reference to your programme/module convenor or supervisor, or other relevant member of University staff, you do so of your own free will, and the University cannot be liable for such obligations you have agreed to in a personal capacity with another party.  

3.13  Visa and Immigration Status

If you are an International Student studying at the JEI, you will need to liaise with ZJUT as they are responsible for administering all visa and immigration matters.

3.14  Equality, Diversity, Accessibility and Inclusivity

The University is committed to creating an environment where everyone is treated fairly, regardless of gender, disability, ethnic origin, religion or belief, sexual orientation, age, nationality, or marital status and we expect our students’ behaviour to support this commitment.

3.15  Student Support and Welfare

The University places a very high priority on your health and wellbeing, and we have a wide range of support services available for you whenever you may need them. These are predominately offered through ZJUT and information is available here https://www-xgb-zjut-edu-cn.webvpn.zjut.edu.cn:8118/3900/list.htm

3.16  Health and Safety

The JEI is committed to complying with health and safety requirements for Students. As a Student you will decide on the location and environment in which you carry out your studies. As such, whilst the JEI can provide general advice, you will be primarily responsible for ensuring you are working in a safe and healthy environment.

The JEI's Disciplinary procedures may be invoked in the case of Students breaking specific safety regulations. Failure to follow safety rules may also result in a criminal prosecution.

3.17  Accommodation

Exeter is not responsible for Accommodation for Students of the Joint Institute, Students are referred to the ZJUT website here: https://www-ggc-zjut-edu-cn.webvpn.zjut.edu.cn:8118/_upload/article/files/c2/37/50619e9140bc864571900d051bae/d2403f86-2e63-4cbf-86ca-cf4e491b8755.doc for further information on accommodation matters.

3.18  Data Protection

Your personal data is collected by the University to enable the University to fulfil its contractual obligations to you in the delivery of education and student services.

In some circumstances, it may be necessary for the University to transfer your personal data to a country outside the UK to ZJUT. Such a transfer will only be made for the purposes of your programme, or as otherwise set out in our Privacy Statement:

However, you need to be aware that countries outside the UK may not offer data protection equivalent to that applicable in the UK, and by accepting these terms and conditions upon enrolment, you consent to the transfer of data in these circumstances and for that purpose.

It may also be collected to fulfil legal obligations and/or regulatory duties that it owes to its regulators and to other third parties. Details about how and why we process your personal data can be found here:

4.  How this Contract may be ended

The University may end this Contract with you in the following circumstances:

  • If you fail to pay your tuition fees to us by the specified due date for payment, and where you fail to make good your debt;
  • If any of the conditions set out in our offer to you are not met, or cease to be met after the Contract is formed;
  • If you do not enrol or re-enrol onto your programme by the relevant enrolment or re-enrolment date;
  • If it becomes apparent that the information you have provided to us during your application, or at any stage during the term of this Contract, is incorrect or misleading (including information about who you are and your location);
  • Where the University withdraws your offer in accordance with section 3.4 of this Contract;
  • You acquire a relevant or fail to disclose a relevant criminal conviction, if applicable;
  • If we [or ZJUT] take disciplinary action against you in accordance with the relevant disciplinary procedure, and where we determine that as a result of that procedure, you are no longer able to continue with your programme;
  • If we take action against you in accordance with the fitness to study, fitness to practise, or where you have failed to comply with health disclosure/requirements related to your programme if specified in your offer or professional requirements;
  • Where you are in material breach of any of our regulations, policies, procedures and/or codes of conduct;
  • If you are expelled or dismissed from any institution or organisation other than the University which you are required to attend or be a member of as part of your programme;
  • If you fail to progress academically in your programme in accordance with the University regulations;
  • For any other reason that, in our reasonable discretion, means your continued attendance at the University is inappropriate or unsafe, either for yourself or for your fellow students and /or University staff.

If the University ends the Contract as set out above, you may still be liable to pay any outstanding tuition fees or costs owed to the University to the date you leave the University, unless this is otherwise agreed with the University.

At the date of termination, you will be required to:

  • Stop studying on your programme, cease accessing any online content, and to leave the University;
  • To pay any outstanding fees or costs owed to the University and
  • Return any University property, both physical and any data that you hold.

The University will not be liable for any loss or damage of whatever nature which you may suffer as a result of any action taken against you by the University to terminate the Contract, including where we terminate the Contract as a result of disciplinary action taken by the University (provided the action by the University is not negligent, and is taken properly in accordance with the Contract and the relevant University’s procedures).

You may end this Contract with the University in the following circumstances:

  • where we are in material breach of our obligations to you (as described in “University responsibilities” section above) to provide the services with reasonable care and skill. You may be entitled to a proportionate refund of any tuition fees paid in such circumstances, and you will have no further liability to us for tuition fees from the date you terminate for reasons of our breach;
  • Where the University is instigating a Significant Change (as defined above) to your programme which you do not agree with.Further information on arrangements associated with changes to your programme of study are set out in the University’s Student Protection Plan, which can be found at: www.exeter.ac.uk/media/universityofexeter/studying/students/docs/Student_Protection_Plan.pdf;
  • At any time, without reason, but you may be liable for tuition fees if you do so.

Refunds and Compensation

The University’s approach to Refunds and Compensation is set out in the Student Protection Plan.

If changes to your programme are made after you have accepted your offer, the University will try to give you early notification of those changes and minimise their impact by offering suitable alternative arrangements, helping you find an alternative programme or University or providing compensation where it believes there is a fair case to do so.

5.  General Terms

Each section of this Contract operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.

Any notice or other communication made under this Contract shall be in writing, in English and addressed to you at the last email or postal address notified by you to the University, and shall be deemed to have been properly served if delivered by email, by hand when left at that postal address, or if made by first class post (48 hours after being posted to that address). You are required to maintain your current contact information via the university online systems.

If you breach the terms of our Contract and the University chooses not to insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that does not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.

The Contract is between you and the University. No other person will have any rights to enforce any of its terms.

The Contract is governed by English law. You and the University agree that the English courts have exclusive jurisdiction over any disputes that may arise under this Contract.

If you have any questions or concerns about this Contract, please contact the Registrar: Registrar@exeter.ac.uk.