Being a mentor has given me the opportunity to work as part of a great team and make new lifelong friends. The satisfaction of knowing that you are helping other students is something I really enjoy and is really special. Mentoring has also helped me improve my overall confidence, as well as providing me with new experiences and skills which I can use once I graduate. Definitely recommend it!

Past Residence Life Mentor

Residence Life Team

Welcome to Exeter!

We understand that living in student accommodation is a unique experience and can bring new challenges. The Residence Life Team is part of the Welfare Team at the University and are here to provide support, guidance and advice to students living in residence.

Our team of peer-support Residence Life Mentors visit residences throughout the year. We also run a programme of social events to help build community within our residences. Explore the tabs below to learn who we are and what we can help you with. 

‌N.B. We will always treat your personal information with sensitivity and respect. Please read our confidentiality statement below for further information.

Contact Us

You can contact us in various ways:

  • To book an appointment, select a time through our online booking system.
  • For general enquiries please email us at: residencelife@exeter.ac.uk.
  • You can attend an event and request to speak to a team member.

We are not currently operating our Live Chat facility, but Wellbeing and Nightline offer Live Chat options which you may find helpful.

You can follow everything we're up to - including updates about our programme of social events - by following our social media: 

We can help with any practical questions about your accommodation, worries about living with others, flat disputes, questions about living in Exeter and health and welfare concerns.

If you are in urgent need of assistance outside our team hours, please call Estate Patrol on 01392 723999. In an emergency, please call 999.

Meet the Team

The Residence Life Team is part of the welfare department and is responsible for providing support to students in university residences. Here's some more information about our team members:

Residence Life Mentors

Our Residence Life Mentors are experienced students who have a wealth of knowledge about what it is like to live and study here at Exeter. They host regular events where you can meet with them to ask any questions that you may have, or if you just want a friendly face to talk to. Each Mentor is assigned to an area of halls and will visit periodically throughout the year.‌‌

We have split campus accommodation into 4 'zones', with a group of mentors allocated to each.

Blue Zone

Living in Birks, Duryard, St David's or Cook and Llewlyn Mews? You're in the blue zone and below are the blue zone mentors.

‌‌

Red Zone

Living in East Park or the Exeter Halls? You're in the red zone and below are the red zone mentors.

Green Zone

Living in Holland, Mardon, Clydesdale, Nash Grove, Rowancroft or James Owen Court? You're in the green zone and below are the green zone mentors.

Yellow Zone

Living in Lafrowda, St. Germans, Rowe House or Spreytonway? You're in the yellow zone and below are the yellow zone mentors.

Residence Life Coordinators

The Residence Life Coordinators are full-time members of staff in the Residence Life Team. They help the Mentors with their role, as well as supporting students with more challenging circumstances. The Coordinators are available to set up meetings with residents to discuss any concerns that they may be having. You can contact the Residence Life Coordinators via residencelife@exeter.ac.uk. 

Events

Not sure which zone you're in? Check our 'meet the team' tab.

Week 11

  5th December 6th December 7th December 8th December 9th December
Blue Zone

Christmas Quiz Night
-Birks Central Common Room

 

  Christmas Movie Night
-Birks Central Common Room
 
Red Zone          
Yellow Zone   Gingerbread House Baking in Spreytonway 
-Booking required. Tickets here.
Study & Snack
-Queen's Building 1D, 2.30pm-4.30pm
   
Green Zone    

Decorate your own Christmas Ornaments  
-Rowancroft House floor 1

 

Decorate your own Christmas Ornaments  
-Holland Hall Common Room
All Zones Flat-Mate Finder
-6.30pm-7.30pm, DH1
Donkey Visit
-11am-3pm, Forum Piazza
     

We also post our events on Instagram and within our Facebook groups for each residence.

Follow our social media to keep up to date with everything we're up to and see pictures of previous events:

If you have any ideas for events that you would like to see us run please do get in touch and let us know! ‌

What we help with

Living in university residences can sometimes be challenging, whether it’s your first time away from home, or your first time living here in Exeter. The Residence Life Team are here to help you have an enjoyable experience living with us, and can help with a range of different concerns:

  • Advice about student life – our Mentors are current students, and our staff also have a wealth of experience of university life.
  • Community building – we run regular events to help you connect with others and settle in.
  • Second year housing – we can provide information and resources to help you make informed decisions about your options.
  • Academic concerns – Mentors can provide peer insights into common study worries, and we can signpost you for further help if you need it.
  • Flatmate disputes – if things aren’t going smoothly, we can facilitate conversations to help you resolve your difficulties.
  • Accessing further support – if you aren’t sure what help is available to you and want to explore your options, we can help you find the right service.

To book an appointment with a member of the team please use this form.

If you raise a concern with us and it is not in our remit to help you we will signpost or refer you to the appropriate department to assist.
To help you get in touch with the right team first time, we’ve listed a few common queries below:

  • If you’re looking for information about your Accommodation contract or want to find out more about room moves, the Accommodation Office can help with this.
  • If something in your accommodation isn’t working or you have a question about the facilities, you should let your Reception know.
  • If you want to request an overnight guest, you should follow the process detailed here.
  • If you have a question about your accommodation fees, there’s more information here about how and when to pay, and who to contact with any concerns.
  • If you have a complaint, you can find more information about how these are handled.

Flatmate Agreement

A flatmate agreement details how you and your flatmates want to live. You can use it to outline how you want to share the space and make sure you all feel happy, and heard, in your flat. You should keep it in your kitchen so you can refer to it throughout the year. Download and print off a copy below.

flatmate agreement

Vacancies

Many thanks for your interest in joining the team. We are currently recruiting a handful of mentors to join our red team. You can apply on the University of Exeter jobs webpage. Please note the closing date is 9th November.

If you have any questions or would like an informal conversation about the role, please contact residencelife@exeter.ac.uk.

Confidentiality statement

We understand that it can be difficult to trust other people with matters which may be deeply private. We will always treat your personal information with sensitivity and respect, and we regard this information (especially any concerns or problems you raise with us) as confidential unless you tell us otherwise. 

Residence Life Team members work closely with each other as part of a team. In order to provide continuity of support (we work on a rota basis), and to ensure that we are providing the best support we can, we may need to share information between team members. This information is only shared on a need-to-know basis.

Full information on our confidentiality policy is available on the Wellbeing Service Policies website.