Building Relationships and Communication
| Module title | Building Relationships and Communication |
|---|---|
| Module code | BEM1029DA |
| Academic year | 2024/5 |
| Credits | 15 |
| Module staff | Mrs Claire Cahill (Convenor) |
| Duration: Term | 1 | 2 | 3 |
|---|---|---|---|
| Duration: Weeks | 8 |
| Number students taking module (anticipated) | 30 |
|---|
Module description
This module will focus on how to build effective collaborative relationships including managing conflict and earning trust.
Apprentices will examine working patterns and how to work collaboratively across teams to communicate decisions made and problems solved.
Apprentices will seek to understand different areas of operation within an organisation and learn how to create productive relationships outside of their own function.
There will also be an emphasis on interpersonal skills including how to effectively communicate.
Module aims - intentions of the module
- Explore the different relationships required within the team and organisation to understand the different approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, delegation and effective networking.
- Explore how to earn the trust and respect of the team to build positive working relationships.
- Explore approaches to conflict resolution through communication and practise these.
- Explore and understand your team’s workload and how they effectively meet the needs of employees and organisations.
- Explore influencing & negotiating theories and models and practise how to influence and negotiate by understanding how to flex communication styles to meet the needs of internal and external stakeholders
Intended Learning Outcomes (ILOs)
ILO: Module-specific skills
On successfully completing the module you will be able to...
- 1. Describe and analyse conflict resolution and mediation processes. (K14)
- 2. Evaluate influencing & negotiating theories and models and practise how to influence and negotiate with stakeholders to shape and agree goals and outcomes. (S16, K13)
ILO: Discipline-specific skills
On successfully completing the module you will be able to...
- 3. Discuss and practise communication techniques. (K15, S1)
- 4. Discuss, evaluate and practise managing relationships across multiple and diverse stakeholders, including an evaluation of the impact. (S17)
ILO: Personal and key skills
On successfully completing the module you will be able to...
- 5. Practise working collaboratively with others across the organisation and stakeholders. (B6)
- 6. Discuss ways to take accountability and ownership of own and others tasks and workload. (B3)
Syllabus plan
2 Day Masterclass
Introduce negotiating and influencing theories and models and discuss these within the context of apprentice’s own organisation/ workplace
Introduce conflict resolution and mediation processes.
Activities and exercises to explore trust and building effective relationships with stakeholders
Communication exercises to practice effective communication approaches and gaining perspective on communication differences in the workplace, including role playing networking and relationship building.
Learning activities and teaching methods (given in hours of study time)
| Scheduled Learning and Teaching Activities | Guided independent study | Placement / study abroad |
|---|---|---|
| 18 | 132 | 0 |
Details of learning activities and teaching methods
| Category | Hours of study time | Description |
|---|---|---|
| Masterclass | 2 | Faculty led workshops face to face |
| Webinars | 5 | Online |
| 121 tutorial time | 1 | Time with module lead to ask additional questions to cement learning |
| Independent study and work based practice | 132 | Guided independent study through online learning activities. Reading, case studies, professional practice forums, assignment writing and time at work |
Formative assessment
| Form of assessment | Size of the assessment (eg length / duration) | ILOs assessed | Feedback method |
|---|---|---|---|
| Group activities | 1 hour activities and feedback | 1-8 | Verbal, peer and lecturer |
Summative assessment (% of credit)
| Coursework | Written exams | Practical exams |
|---|---|---|
| 100 | 0 | 0 |
Details of summative assessment
| Form of assessment | % of credit | Size of the assessment (eg length / duration) | ILOs assessed | Feedback method |
|---|---|---|---|---|
| Case Study | 100 | 2500 words | 1-4 | Written via ELE |
| 0 |
Details of re-assessment (where required by referral or deferral)
| Original form of assessment | Form of re-assessment | ILOs re-assessed | Timescale for re-assessment |
|---|---|---|---|
| Case study | As previous | 1-4 | Next re-assessment period |
Re-assessment notes
Deferral – if you have been deferred for any assessment you will be expected to submit the relevant assessment. The mark given for a re-assessment taken as a result of deferral will not be capped and will be treated as it would be if it were your first attempt at the assessment.
Referral – if you have failed the module overall (i.e. a final overall module mark of less than 40%) you will be expected to submit the relevant assessment. The mark given for a re-assessment taken as a result of referral will be capped at 40%
Indicative learning resources - Basic reading
- Managing Conflict: A practical guide to resolution in the work place – David Liddle
- 7 habits of highly effective people – Stephen R Covey
- Effective Communication – The most important management skill of all – John Adair
- The Art of Connection: 7 Relationship Building skills every leader needs to know – Michael J Gelb
Indicative learning resources - Other resources
- 4 Quadrants of Psychological Safety
- Communication Cycle
- Personality Profiling – DISC, Myers Briggs, Insights, Tetra Map, Belbin
- TRUST equation
- Stakeholder Map
| Credit value | 15 |
|---|---|
| Module ECTS | 7.5 |
| Module pre-requisites | None |
| Module co-requisites | None |
| NQF level (module) | 5 |
| Available as distance learning? | Yes |
| Origin date | 25/07/2022 |
| Last revision date | 14/11/2024 |
