Support available through the mitigation process

If you feel illness or other adverse personal circumstances may affect your ability to undertake an assessment you may be able to apply for an extension or a deferral through what the University calls the ‘Mitigation Process’. Please carefully consider the guidance below on this process, including the guidance provided in the TQA manual, it is important that you read this document carefully. If you have any questions about this process please contact your College office. You can also get independent advice from the Students’ Guild Advice Unit and FXU.

Examples of acceptable evidence to accompany your application can be found here. Please note – if your evidence is in a language other than English, you must provide us with an official stamped translation.

In order to request supporting evidence from the University of Exeter Wellbeing Service you must have gained support from one of the following:

  • The Student Health Centre (Streatham Campus) using the evidence form below. This must be completed and e-mailed to
  • If you are registered with the Heavitree Practice (Exeter, EX1 2RX), you can email your evidence form directly to The completed evidence form will be returned to you and you are then responsible for submitting the evidence to the appropriate mitigation team within 10 days of the application
  • The Welfare or Wellbeing practitioners (a Telephone Referral Appointment is not sufficient) using the evidence form below. This must be completed and e-mailed to
  • The AccessAbility or Mental Health services and received an Individual Learning Plan
  • The Truth Project 

If you are unsure if you are able to request supporting evidence from Wellbeing Services, please contact your hub in the first instance. 

For students who have accessed the Truth Project and feel this has affected their studies and would like to apply for mitigation, please contact the Wellbeing Service for more information on 01392 724381 or

  • Click here to complete a mitigation form - to be submitted to your College for all mitigation applications
  • Click here to download an evidence form (Streatham and St. Luke's campus only) - for students who are either a) receiving support from the Student Health Centre or Heavitree GP Practice or b) are receiving ongoing support from Wellbeing Services. Please be aware that if you have not seen Wellbeing Services before or have had an initial Telephone Referral Appointment and no further support, then Wellbeing are unable to support mitigation applications.
  • Mitigation - Frequently Asked Questions

Mitigation forms MUST be submitted to your College Office/Hub Team as soon as possible and at the latest within one working day of the affected assessment submission date. Supporting evidence MUST be provided (within 10 working days of the assessment date at the very latest) - please note that an application will not be considered without this. You should expect a response from us within three working days (a decision may take longer, particularly if your evidence is outstanding).

We expect you to plan your workload effectively so minor illness, computer/printing problems or other circumstances do not prevent you from completing an assessment by the submission deadline.

Do not leave work until the last minute. Give yourself sufficient time to allow for problems occurring, so you do not miss deadlines. Computer and printing issues are not considered applicable reasons for extensions - please ensure you back up your work on a memory stick or another server. Ensure you leave yourself plenty of time to print your work and submit via Turnitin, if applicable, in the event of queues or technical issues.

  • Late submission of work and incorrect submission of work e.g. incorrect assignment uploaded
  • IT issues – work must be backed up at all times
  • Minor short term illness* or alleged illness without evidence
  • Issues where you are receiving suitable support/adjustments (DSA’s and ILP’s that does not include the relevant extension box ticked, please refer to your ILP)
  • Foreseeable/planned circumstances such as holidays/finance/poor time management and lack of awareness of submission date/s
  • Late application for mitigation/no retrospective cases will be considered
  • Breakdown of vehicle or issues with public transport
  • Planned absence (e.g. wedding, sports event conferences, other)

*Mitigation will not be granted for minor short term illnesses, for example, coughs, colds, headaches, sore throats, minor aches and pains, minor stomach upsets, minor injuries such as sprains, short term sleep disturbance, headache, personal / relationship issues, for which you would not normally seek medical attention. These will not be eligible criteria and the Health Centre will not be able to support your application. Therefore you are advised not to make an appointment unless you are concerned that the symptoms are ongoing for longer than a few days, or are getting worse.

Important note: The Mitigation Process is designed to support students for periods of unexpected illness and exceptional circumstances. If you have a long term health condition, specific learning difficulty, visual or hearing impairment or mental health condition, the University can offer more flexible, tailored and ongoing support through Wellbeing Services.

Wellbeing Services are able to offer advice, therapeutic and practical support to help you cope personally and to manage your studies. In some circumstances the University may offer the Health Wellbeing and Support for Study Procedures (HWSSP). This procedure is designed to ensure that the University has provided students with every reasonable support to enable them to complete their studies.

If you are a sports scholar or high performing athlete, the same mitigation form as above is valid, but you must provide a supporting statement from the High Performance Manager.

Website Privacy Policy

The University of Exeter recognises the importance of protecting personal privacy. Whenever personal data is collected via your use of this website, that information will only be used in accordance with the University’s privacy policy and relevant legislation.

The University may occasionally amend this policy by updating this page. You should revisit the page from time to time to review any amendments.

The information we collect and how it is used

We will ask you to provide personal information to enable us to provide a specific service that you have requested, in this case, the consideration of an application for mitigation. All personal data collected in this way will be processed in accordance with the Data Protection Act and will only be used for this purpose.

The information you provide is confidential and will only be shared with a limited group of University staff who are directly involved in the mitigation decision-making process.

View the University’s full Website Privacy Policy here: