Contact the Accommodation Office Team
Contact us
We really want to be as accessible as possible to all our residents, so there are a number of ways you can contact us:
SID
If you are a Current Student then please log an enquiry through SIDOnline or via the web or app version of iExeter. If you need support in doing this then please call the SID team who are able to log an enquiry on your behalf. Please refer to details on the SID webpage about their current turnaround times.
If you are a Prospective Student, have not yet registered as a student, or a parent/third party then you can email us via ExeterAO@exeter.ac.uk.
If your enquiry is urgent or time-sensitive or you need additional assistance you can call the SID team:
UK Tel:0300 555 0444
International Tel: +44 1392 72 4724
SID phone line opening hours:
Term time: Monday to Saturday 9:00am to 5:00pm
Vacation: Monday to Friday 9:00am to 5:00pm
Please note - lines are closed every Wednesday from 3:00pm to 4:00pm for staff training.
Please try to use the above options first, however you are still able to enquire in person via the SID Forum Desk on Streatham Campus or SID Info@St Luke's on St Luke's Campus.
SID Forum desk opening hours:
Term time: Monday to Friday 8:00am to 6:00pm, Saturday 9:00am to 5:00pm.
Vacation: Monday to Friday 9:00am to 5:00pm
Please note - The desk is closed every Wednesday from 3:00pm to 4:00pm for staff training.
SID Info@StLuke's opening hours:
Term time & vacation: Monday to Friday 9:00am to 5:00pm
Please note - The desk is closed every Wednesday from 3:00pm to 4:00pm for staff training.
Drop-In sessions - Term time only
If you would like to meet with a member of the Accommodation Office to discuss your accommodation or have any queries, then we are available Monday to Friday in the Forum between the following times:
Freshers Week and Term one: 10:00am - 3:00pm
Term two: 11:00am - 3:00pm (from Monday 14 February)
Term three: 11:00am - 1:00pm
Please go to the SID Forum Desk (Streatham campus) and ask to be added to the Accommodation queue. The SID advisor will book you in and ask you to wait in the Student Services Centre waiting area. As soon as an Accommodation Co-ordinator is available they will call you through.
We can also be contacted between 9:00am-5:00pm Monday to Friday via our Accommodation Facebook page.
Postal address
Accommodation Office, Northcote House, University of Exeter, The Queen's Drive, Exeter, EX4 4QJ
Consideration
As a compassionate university we value our community of students, staff and supporters. Our aim is to always be kind and to treat everyone with dignity and respect.
We are here to support you and we will do our very best to ensure you feel welcomed into the Exeter community. We may not always be able to provide you with the outcome you would like, but by working together we will do the very best to ensure we find a satisfactory solution.
In return we ask that you treat our staff with the kindness and respect they deserve, so that they feel valued and safe in the work they are doing.
Complaints procedure
We hope you will be happy with the service you receive from our staff. However, if you wish to make a complaint you should begin by contacting the Residence Manager through the relevant reception.
Our Complaints page gives more information about how we deal with matters you raised with us.