Contact the Accommodation Office Team

Contact us

We really want to be as accessible as possible to all our residents, so there are a number of ways you can contact us:

SID

If you are a Current Student then please log an enquiry through SIDOnline or via the web or app version of iExeter. If you need support in doing this then please call the SID team who are able to log an enquiry on your behalf. Please refer to details on the SID webpage about their current turnaround times.

If you are a Prospective Student, have not yet registered as a student, or a parent/third party then you can email us via ExeterAO@exeter.ac.uk.

If your enquiry is urgent or time-sensitive or you need additional assistance you can call the SID team:

UK Tel:0300 555 0444
International Tel: +44 1392 72 4724

SID phone line opening hours:

Term time: Monday to Saturday 9:00am to 5:00pm
Vacation: Monday to Friday 9:00am to 5:00pm 
Please note - lines are closed every Wednesday from 3:00pm to 4:00pm for staff training.

Please try to use the above options first, however you are still able to enquire in person via the SID Forum Desk on Streatham Campus or SID Info@St Luke's on St Luke's Campus.

SID Forum desk opening hours:

Term time: Monday to Friday 8:00am to 6:00pm Monday to Friday, 9:00am to 5:00pm Saturday. Vacation: Monday to Friday 9:00am to 5:00pm
Please note - The desk is closed every Wednesday from 3:00pm to 4:00pm for staff training.

SID Info@StLuke's opening hours:

Term time & vacation: Monday to Friday 9:00am to 5:00pm
Please note - The desk is closed every Wednesday from 3:00pm to 4:00pm for staff training.

Drop-In sessions - Term time only

If you would like to meet with a member of the Accommodation Office to discuss your accommodation or have any queries, then we are available Monday to Friday in the Forum between the following times:

Freshers Week and Term one:  10:00am - 3:00pm
Term two: 11:00am - 3:00pm
Term three: 11:00am - 1:00pm

Please go to the SID Forum Desk (Streatham campus) and ask to be added to the Accommodation queue. The SID advisor will book you in and ask you to wait in the Student Services Centre waiting area. As soon as an Accommodation Co-ordinator is available they will call you through. 

Virtual appointment sessions - Term time only

The easiest way to meet with us is to attend our Accommodation Drop-Ins (see above), however if you would prefer then we are able to contact you by Zoom or telephone at a pre-arranged time, subject to availability.

To request an appointment please:

  • Log in to SID Online with your IT username and password via the web or app version of iExeter.
  • Go to 'Ask a Question' and then 'Log an enquiry'.
  • Under category, pick 'Accommodation Appointment Request'. You should see a form to complete with a series of drop-down menus.
  • After clicking "Log an enquiry" from these pages you should see a form to complete with a series of drop-down menus.
  • Complete and submit the enquiry.

We will then advise you of the confirmed appointment time.

Facebook

We can also be contacted between 9:00am-5:00pm Monday to Friday via our Accommodation Facebook page.

Postal address

Accommodation Office, Northcote House, University of Exeter, The Queen's Drive, Exeter, EX4 4QJ


Complaints procedure

We hope you will be happy with the service you receive from our staff. However, if you wish to make a complaint you should begin by contacting the Residence Manager through the relevant reception.

Our Complaints page gives more information about how we deal with matters you raised with us.