FAQs

Postgraduate Students - Frequently Asked Questions

Self-isolation in University accommodation

If you need to self-isolate, please see our 'information for students who are self-isolating' webpage for frequently asked questions and information.

Information for postgraduate students starting in January 2021

If you have accommodation with the University in Exeter, your accommodation contract will start from 3 January 2021 and in most cases you will self-isolate in your term time room if you arrive on or after that date. 

If you plan to arrive before 3 January 2021 and need to self-isolate, you should complete the form provide at ouronline store so that we can review your request and advise you of which accommodation we can offer for any period before the start of your contract.

To confirm if you will need to self-isolate on arrival please review UK Government guidelines  

If you are living in Cornwall, please contact ourAccommodation team in Cornwall for details about your accommodation booking. 

If you have chosen to stay in private rented accommodation we advise you to check your contract start date. If you need to arrive to your accommodation before that date then we recommend you contact your landlord/provider to discuss your options.

 

You do need to ensure that you have all items you require for the 10 day period on arrival so that you can follow the government guidelines on self-isolation 

If you are self-isolating in University accommodation or in private accommodation within the city of Exeter, you can order essential grocery items for delivery from the University Marketplace, and order food and drinks for takeaway or delivery via our University outlet Isca Eats. Both our Marketplace delivery and Isca Eats can be ordered and paid for online.

All travel corridors were suspended as of 4:00am on 18 January 2021. You must have proof of negative test to travel to England. If you arrive in England from anywhere outside the UK, Ireland, the Channel Islands or the Isle of Man you will need to self-isolate for 10 days. 

If you wish to arrive before the start of your contract, you should complete the form provide at ouronline store so that we can advise you if it is possible for you to be offered accommodation and you will be charged for any nights you stay with us.  

If you are living in Cornwall, please contact ourAccommodation team in Cornwall for details about arriving to your accommodation. 

If you have chosen to stay in private rented accommodation we recommend that in the first instance you check your contract start date and then contact your landlord to discuss if you need to arrive at to your accommodation before that date. 

If you decide to arrive after the start of your contract the room will be held for you, however, you will charged from your accommodation for the full contract period starting on 3 January 2021, even if you decide to delay your arrival. Our arrivals information gives you more details about your arrival to your residence in Exeter.

There are only limited rooms available for students arriving in January and so it is not possible to offer you a room in one of our other residences until December 2021. 

If you are willing to have a contract that ends before September 2021, we may be able to offer you an alternative room in one of our other residences. However, it will your responsibility to secure accommodation for any period after this contract ends and we will not be able to offer you any further accommodation within University residences for this period. 

We would advise that you contact the Accommodation team via sid@exeter.ac.uk before accepting or rejecting any offer of accommodation made to you. 

Once you have formed a contract with the University there are very limited circumstances where you can cancel your contract and we advise that you review our cancellation policy in advance of accepting your contract. 

This include whether you move into the accommodation or not, and our accommodation Terms and Conditions of Residences outlines your rights to terminate your contract and you will not be able to cancel the contract unless you can meet the conditions set out in the contract. 

We have worked incredibly hard to create a flexible learning experience which can respond to changing UK government requirements during this pandemic, which includes as much face to face teaching and other on-campus activities as possible. While the number of cases in the UK has risen recently, giving rise to stricter rules, as and when cases reduce and restrictions are eased we hope activities on campus will increase.

However, if you have made a formal request to remote study by deadline date of 14 December which is then approved and it has been confirmed that your programme is eligible for remote study and you have accepted an offer for University accommodation and received your Contract Formation Email, but do not live in our accommodation until Spring 2021; we will continue to hold the room for you with no charge for the first payment period, i.e. 03 January 2021 to 24 April 2021. If you then remain enrolled on your course we will charge you for the accommodation from 25 April 2021(or your arrival date if you decide to come before 25 April) until the end of the contract.

Please ensure that you have made your formal request to study online by following the guidance for current students.

You should then let the Accommodation Office know that you plan to study remotely by contacting us via SID online

We will be offering standard, en-suite and studio accommodation on either a 44 or 51 week contract. The contract start date will be Sunday 3 January 2021. We will confirm the list of available residences before the applications open on Monday 5 October 2020.

 

The accommodation applications for January courses will open on Monday 5 October 2020. We guarantee to make you an offer of accommodation if you apply by the guarantee deadline of 30 November 2020 and you are an unaccompanied international postgraduate from outside of the EU, in your first year of study which will be for the full academic year starting 11 January 2021. Please note: you are defined as an international student if you pay international fees.

 If you apply after the guarantee deadline date then we will endeavour to offer you accommodation, but this will depend on availability.

 If your course date starts on dates other than 11 January, you will be able to apply for accommodation and we will then advise you about availability.

 

Whilst not within our guarantee of accommodation, you will be able to apply for accommodation from the 5 October 2020 and we will then be able to advise you about availability.

We have a very limited number of flats suitable for couples and families and so we are unable to guarantee to offer this type of accommodation. You may, therefore, have to secure accommodation in the city. We will be able to provide an update on the availability in these residences before the opening of applications so that you can decide which is the best option for you. 

General information for all postgraduate students

We guarantee to make you an offer of accommodation if you are:

  • An unaccompanied international postgraduate from outside of the EU, in your first year of study, who will be studying for a full academic year. You are defined as an international student if you pay international fees. 
  • An unaccompanied incoming Study Abroad or Erasmus student who is coming to study at Exeter for a full academic year. 

It is not always possible to allocate you to one of your preferences or within on-campus accommodation. Our guarantee is a guarantee of a bed space, not a particular residence.

This depends on when you will be starting your course. If you are starting in either the September/October or January cohorts then please see the relevant section above for more details.

If your course is starting outside of these times then we welcome your application but we are unable to guarantee you accommodation; this will depend on remaining availability.

We have a limited number of flats suitable for couples and families and so we are unable to guarantee to offer this type of accommodation. The main allocation to this accommodation is for September/October starts, so if you are looking to start a contract outside of this time then it is likely that you will need to secure accommodation within the private sector. Please also see the information for January starters in the section above.

Postgraduate applications are processed on a first come, first served basis and we will look at an applicant’s residence preferences but also their hobbies and interests to be able to place the applicant with other students who have expressed similar interests. It is therefore particularly important that, if someone is completing the application on your behalf, they select hobbies and interests that accurately reflect you.

Full details of our room allocation procedure can be found on the room allocation webpage.

If you are applying for accommodation as a new postgraduate student you will be able to select 3 residence preferences on your application form. We will try our best to allocate you to one of your preferences, depending on availability. You can review our allocations procedure online for details of how we allocate each residence.

Contracts for postgraduate residences are 40, 42, 44 and 51 weeks but are specific to the residence you are applying for and cannot be altered.

You do not have to live in University accommodation whilst you are studying at Exeter. Some applicants may find that living in private accommodation offers them greater flexibility and the independence they prefer. To find out what alternatives there are view our private accommodation webpage for more information on shared houses, purpose-built accommodation and lodgings in the city.

This will depend on the contract agreement that you have entered into, so you do need to make sure you fully understand the cancellation and termination policy before you accept the contract.

Remember that applying for accommodation is different from securing accommodation and it is important to understand the point at which you will have entered into a legally binding contract.

If you are allocated to University of Exeter accommodation in Exeter, the Accommodation Terms & Conditions Section 6 explains our policy on termination of the contract. If you decide not to (or are unable to) register for your academic course you are able to be released from your contract and we would ask that you contact us as soon as you make your decision so we can process your request. If you do register for your course then you will be committed to the contract that you have with us.

If you have changed your course start date since applying for accommodation, please see the relevant point in the September/October starters and January starters sections.

If you are staying in INTO accommodation at University of Exeter, please check with the INTO team for their cancellation policy. 

For students studying in Cornwall, please check the details within their accommodation Terms and Conditions.

If you secure accommodation in the private sector in either Exeter or Cornwall, each accommodation agreement will vary and you should clarify with the provider of the accommodation what will happen BEFORE you agree to the accommodation contract.

If you are sent an offer of accommodation within a University owned/managed residence then you will be not need to pay a deposit. Once you accept the accommodation offer online you will form a legally binding contract.

If you are sent an offer of accommodation with one of our partner providers then they will contact you with details of their booking process, and any deposit/reservation/prepayment required.

The rent includes:

  • Heating, lighting, water & internet
  • Cleaning service (levels vary across residences; some exclusions apply – see the residences' pages for more details
  • Basic personal effects insurance cover. 

Your accommodation contract will detail the amount required for each instalment. You can view this by logging in to your accommodation account.

Our How to Pay webpage gives information about when to pay your accommodation fees

The University accepts various methods of payment as detailed on the Student Finance webpages.

Please contact the Accounts Receivable Team for advice via sid@exeter.ac.uk.

It is also recommended that you contact Guild Advice at studentadvice@exeterguild.com who are able to offer impartial and confidential assistance on a whole range of issues, including housing, finance, and academic related matters.

Exeter has a bustling High Street with many international brands as well as independent shops including a variety of international food shops. There are also a number of large stores in the city centre where you can order items online for collection. These include:

  • Argos
  • Debenhams
  • John Lewis
  • Marks and Spencer
  • Wilkinson

For more information on shops available in Exeter view the Visit Exeter website.

For information on what to bring with you to accommodation (catered and self-catered) please take a look at the Moving In Checklist

If you would like to save yourself having to carry essential items, order online with UniKitOut and have your items delivered directly to your room before your arrival. (Please note that at the moment this option is only available if you are arriving in September or October 2020, not in January 2021).

There are small supermarkets located in the centre of the Streatham Campus known as the Market Place, as well as other smaller outlets selling essential items in other locations on campus for example at Cornwall House and Birks Grange Village. Exeter city centre is a short walk from either campus where you can find a larger supermarkets such as Tesco, Sainsburys, Marks & Spencer and Iceland. There is a Waitrose store just across the road from St Luke's campus.

Pets are not permitted in University accommodation.

Your personal belongings in your locked rooms are insured and insurance cover is provided in all University owned/managed and approved accommodation by Endsleigh Insurance. Once you have received an offer of accommodation, we advise you to check your policy details and level of insurance cover through Endsleigh and‌ to find out if you need to extend the cover for valuable items such as laptops, cameras, musical instruments, mobile phones and bicycles.

It is important to find out exactly what you are covered for as you may find that the contents cover is not sufficient and you need to extend it to protect all of your possessions both in and outside of your room. For further information please the details provide on our Residents information page.

The University has a Sustainable Travel Plan and actively seeks to encourage green travel. In line with this, there is no parking available on either the Streatham or St Luke's campuses (including Rowancroft) for resident students.

Guests of students living in University residences may enter halls, however, they must be accompanied by a member of the residence. There must not be more than four visitors/guests in the accommodation at any time.

Any student wishing to have overnight guests must seek permission in writing from the Residence Management Team via accommodation-guest@exeter.ac.uk, who will take into account fire and safety implications and, in shared rooms, the interests of your roommate. Visitors may not stay overnight for more than three consecutive nights. The Residence Management Team will withdraw permission for guests to remain if their behaviour is deemed antisocial or unacceptable in any way.

Please note that overnight guests need to be over 18. Permission will not be given for overnight guests over Arrivals Weekend and during Fresher’s week.

Students should note the conditions in section 2.6 of the licence agreement. Residents wishing to have a guest should provide the following information:

  • Student name and student ID number
  • Residence - building, block, flat number and room number
  • Arrival date
  • Departure date
  • Confirmation that the guest is over 18

If you live in a self catered residence your contract runs right through the Christmas and Easter holiday periods so you are able to leave your belongings in your room until the end of your contract.

Unfortunately, we are currently unable to provide storage facilities at the University however, a number of local companies offer storage solutions:

For more information, please contact your residence reception who will be able to assist you.

Disclaimer: this information is for reference only; these companies are in no way affiliated to the University. The University cannot be held responsible for the quality of service they provide.

Information for postgraduate students starting in September/October 2021

If your course is starting in September/October 2021 then you will be able to apply for accommodation from Monday 12 April 2021. The accommodation process begins once your course offer has been firmly accepted and you have paid any necessary course tuition fee deposit to secure your academic place.

If your course is starting in September/October 2021 then you will need to apply by 31 July 2021 to be included within our guarantee period. You can still apply after this time but you would no longer be guaranteed accommodation, and any offer would be subject to our remaining availability.

Contractually, if you have accepted an offer of accommodation and decide to register as a student, then you will be required to honour that contract. This also means that you should not book alternative accommodation if you have already accepted a contract with us.

If you do not physically come to the University, for example because you are unable to travel to Exeter, we have previously been able to support students in this situation via a number of different approaches. As the situation regarding travel is evolving and guidance is being constantly updated, we will update students on the latest plans closer to the start of the academic year.