Peter Scargill - Director of Commercial, Residential & Campus Services
As Director of Commercial, Residential and Campus Services, Peter is responsible for leading the strategic and operational development of the University’s commercial services, driving income and value for the University, which supports its academic vision. Peter leads a large-scale and diverse team of in-house staff ranging from senior management through to operational team members, to provide customer focused facilities and hospitality services that support world-class academic activities and an exceptional student experience.
Commercial, Residential and Campus Services encompasses a range of services across the University for staff, students and visitors. These services include: Student Residences strategy and operations; Retail and Catering businesses; Event and Conference Management; Commercial leases and contracting; Facilities Management; Car Parking; Security and Portering and Transport.
Having joined the University in July 2019, Peter comes with 30 years’ experience within the hospitality sector.
Phone: 01392 725435
Sarah Snow - Deputy Director of Commercial, Residential & Campus Services
Sarah is an experienced leader who has had extensive roles within the Higher Education and not for profit sectors. Having held three voluntary Non-Executive Director roles, Sarah has extensive experience of operating at Board level.
As Deputy Director, Sarah has responsibility for Residential and Commercial Development. This involves contract management, building compliance and front of house services for c. 6500 student bedrooms; setting commercial strategy to achieve income growth; venue management; event sales and delivery; marketing; business improvement; and overseeing the commercial lease portfolio, which includes High Street brands such as Costa, Pret and Blackwells.
Sarah is a trustee on the board of Hospiscare Shops Ltd and a Non-Executive Director of Visit South Devon.
Phone: 01392 725209
Simon Law - Head of Commercial Operations
Simon has strategic leadership, development and operational responsibility for the University's in-house Commercial Operations Services.
These formats comprise of the Retails Shops, Retail Catering, Residential Catering, Licensed Premises and Hospitality, Conferencing & Event foodservice delivery.
Phone: 01392 722445
Dan Nicoll - Head of Security
Dan joined the University in August 2020 and comes with a wealth of security knowledge from almost three decades within the industry. Dan’s previous management roles have included Firearms Range Officer within the military, Police Officer with the Metropolitan Police Service, training crews in customer service and safety and emergency procedures with Virgin Atlantic Airways and recently as a Security Performance Manager at Gatwick Airport, responsible for passenger security operations and experience.
As Head of Security for the University, Dan has overall leadership responsibility and strategic planning for the campus security operations, and has some exciting plans for the Estate Patrol (Campus Security) team. He has already made some significant changes, including further advancement of the SafeZone app, instigated a CCTV reform and review of the Safer Walking routes, modifications to working practices and an alternative uniform to enhance the teams’ profile and help increase engagement amongst the community.
Dan’s role involves working with a large network of professional staff across the university and with external partner agencies to ensure the University remains a safe place to study, work and use.
Representing the University, Dan sits on a number of Safety and Security working groups to ensure best practice is shared amongst our partners, this allows the Estate Patrol team to offer the best service to support our students, staff and users of our campus grounds.
Phone: 01392 722447
Neil Sheppard - Head of Facilities Operations
Neil leads the diverse Facilities Operations team Commercial, Residential and Campus Services. The main focus is providing high quality and proactive facilities management support to staff, students and visitors to both the Streatham and St Luke’s campuses and to support the Residences Team within student accommodation across university owned and managed facilities.
The remit includes the cleaning team (circa 200 staff), Facilities Assistants, Mail Room, Transport, Car Parking, Receptions, day to day management of the Forum in addition to 3rd party facilities operations contracts and waste and recycling.
Specific remit currently in supporting the university response to COVID-19 by maintaining clean and hygienic environments and the procurement and delivery of PPE to staff and students.
Neil has worked for the University of Exeter for 15 years in Sport and Facilities Operations roles with prior experience within local authority and commercial leisure facilities.
Phone: 01392 724447