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Royal Mail

Royal Mail collection time is 3.45pm

Royal Mail Website Royal Mail - How to address mail Parcel Force
Collecting Parcels

Please note, you will need to bring your ID with you when collecting parcels. 

Click and Collect/Drop (C&C) Login here and click the green button

Mail Room

Mail Room

The University Central Mailroom has remained open, since March 2020, and continues to do so. This means that we are currently holding mail and parcels, which we have been receiving during all the lockdowns. Due to volumes we are holding, still receiving and lack of most staff being back on site, we are unable to provide the usual collection/delivery service.

The mailroom will be open Monday to Friday 08:30-16:30 (excluding public holidays and University closure days)

Outgoing mail is now being processed Monday to Friday.

There are various options available to everyone, for collection and delivery of mail/parcels.

In the first instance, if you would like to find out if you or your department/college have any post, please email

University of Exeter
Central Mailroom
The Old Library
Prince of Wales Road

Move it request  (Select the earliest date the calendar allows. Your request will be booked in for the first available date, unless you state a specific date/time)

  1. Collection and drop off on campus (C&C)
    This is the preferred option. Please book a time slot using the C&C link above to collect from us or drop off mail to us.
  2. Delivery/collection (on campus)
    If you are on campus, but unable to use C&C, please complete a ‘move it’ request form using the link above.
  3. Delivery/collection (off campus less than 10 miles)
    If you are still working from home, and live within 10 miles, we would ask that you book via C&C and come to site. If this is not practical, please use the ‘move it’ request form. We will deliver to and collect directly from your home.
  4. Delivery/collection (off campus more than 10 miles)
    Please email providing your home address. Items will be sent to you either by Royal Mail or ParcelForce. We can also provide remote collection from your home address back to campus, or onwards for standard mail/parcel items. Please contact us for more details.

St Lukes

Refer to points 1-4, however we will be visiting the Facilities Assistants (Porters) lodge, at 12:00 each day to collect any outbound mail and drop off any requested mail.

Penryn/Truro Intercampus Courier

This service is still running, which at the moment is on a Wednesday only (unless demand increases). Items need to be with us the day before to ensure they are collected. For all items that are not standard mail or small parcels, please complete a ‘move it’ request form.

Service schedule

Term time Every Tuesday and Thursday
Outside term time Every Wednesday

Delivery and collection points

Penryn Campus - Peter Lanyon Reception 9.45am
Penryn Campus - Library 9.50am
Penryn Campus - Mail room 10.00am
Truro Knowledge Spa Request stop only
Streatham Campus - Mail room (Old Library) 12.00pm (dependant on traffic)
Streatham Campus - Library 12.05pm
Streatham Campus - LSI/GP stores 12.10pm
Truro Knowledge Spa Request stop only
  • For standard sized internal post please leave at your internal post point as usual
  • For large/ heavy valuable items please complete a 'Porter request' form. Once you have submitted the request you will receive a printable summary - please print and attach this to your parcel
  • Items to go to LSI/GP Stores do not require a 'move-it' form as this is a scheduled drop off point. Please mark package clearly

Location: Penryn Campus – internal post can be left at either the Penryn Mail Room (DDM) or at the Student information desk in Peter Lanyon Building. Penryn colleagues who are sending large/ heavy/valuable packages to Exeter (not LSI/GP stores) should complete a Porter request form above so that the Exeter Mail Room team can ensure that the package reaches the correct building once it is received in the Exeter Mail Room.

Location: Exeter Mail Room (Old Library) – items other than normal sized internal post should be booked via the porter request form linked above. This should be completed no matter whether you are delivering the item to the Exeter Mail Room or you require it to be collected from your building – please give as much notice as you can.

Location: LSI/GP Stores – you are welcome to drop packages to this location for transportation to Penryn. No need to pre-book – please have packages to stores by 11:30am. Please ensure wet/dry ice parcels are appropriately/safely packaged. Penryn staff can also send packages here as an agreed drop-off point (label packages appropriately so it’s clear that they are for LSI/GP Stores) Penryn staff should have packages to the Penryn Mail Room for 9:30am. The stores team will contact Streatham colleagues to notify them that a package has arrived.

Contact details for AJJ Couriers

Andrew Judge
07535 038319


Please note that magazines are currently being held separately to the rest of the mail and parcels. Due to volume of these alone, we have done this to prioritise letters and parcels. Where possible please amend your subscriptions to your home address. 

Full details of our outbound services will be added to this page soon. In the meantime please use the contact details below for more information.
Tel. 01392 72(2041)