Head of Facilities Operations
Neil leads the diverse Facilities Operations team within the broader Commercial, Residential and Campus Services department. The main focus is providing high quality and proactive facilities management support to staff, students and visitors to both the Streatham and St Luke’s campuses and to support the Residences Team within student accommodation across university owned and managed facilities.
The remit includes the cleaning team (circa 200 staff), Facilities Assistants, Mail Room, Transport, Car Parking, Receptions, day to day management of the Forum in addition to 3rd party facilities operations contracts and waste and recycling.
Specific remit currently in supporting the university response to COVID-19 by maintaining clean and hygienic environments and the procurement and delivery of PPE to staff and students.
Rob Owen MIWFM
St Luke's Facilities and Services Manager
Rob works closely with College Heads based at St Luke's to ensure that as Campus Services customers their needs are met. He will also be responsible for the overall look and feel of the campus including responsibility for the student accommodation at Rowancroft and Nancherrow. Rob also heads up the University Parking and Transport teams, and coordinate the activities of the HASS infratsructure team.
Facilities Operations Manager
Anthony manages the Facilities Assistants and Mail room. Anthony has excellent logistical abilities which he now uses on a daily basis sorting, prioritising and delivering a robust customer friendly servcie across campus. Anthony also leads in organising the collection, reuse and disposal of our waste.
Assistant Facilities Operations Manager
Lyn manages the University reception and the home office receptions. Managing a team across Streatham and St Luke’s campuses.
Excellent Customer Service is our priority. The team deal with ID cards for staff and associates, door access and main switchboard. Also lost property for the University.
Lyn also manages bookable space in the Forum for student and staff events and Event Exeter, and also manages the Forum and service yard in the absence of a manager.
Facilities Operations Manager (Cleaning)
Gill manages the day to day operations of the Facilities Operations cleaning team and works closely with the Assistant Facilities Manager's to ensure that the buildings are cleaned and ready for use and that work schedules, staff rotas and SLA's are adhered to.
Training, Safety & Quality Manager
Paul is the sole trainer and assessor of our BICSc courses within our award winning academy. He runs courses all year round at various times to suit the needs of our staff. Paul works closely with Assistant Facility Managers to provide in-depth knowledge of products and equipment to aid with cleaning standards and quality. Paul is also responsible for auditing all the cleaning stores on campus, checking on staff standards and completes onsite assessments of staff. This is to ensure that the BICSc standards and 5s lean standards are being maintained after training has finished. Paul worked incredible hard to ensure the BICSc academy won the “Excellence in Training and Assessment within an Accredited Training Organisation” award at the annual BICSc awards 2017 and he was also one of the two finalists for “Assessor of the Year” at the same awards.
Facilities & Cleaning Manager
Aurelia manages the day to day operations of the FM Cleaning Team and works closely with the Facilities Operations Managers (cleaning), to ensure that the buildings are cleaned and ready for use and that work schedules, staff rotas and SLA’s are adhered to.
Facilities Development Manager
Graham is the Facilities Development Manager and part of his role is to manage the waste contract for both campuses. Ensuring that the contract runs smoothly for both parties. Graham is always looking to develop smarter and efficient ways of dealing with waste.