Personal Effectiveness

The resources, advice, activities and guidance listed below are taken from the University’s staff development resource bank LearnSmart.  LearnSmart is available for colleagues to browse through at any time and covers all aspects of work and personal development.  We have highlighted below a few of the resources under just some of the subjects on offer and suggested ways of using them for either individual or team development.  

It is vital to our University community that everyone understands the core principles of equality, diversity, and inclusion; and that we continually build on our skills and knowledge as individuals. EDI is an ever-changing landscape, and there are frequent personal and professional development opportunities offered so that our community can stay up-to-date in these areas. Please visit the ED&I Resources and Training pages for more opportunities.

University of Exeter IT - Advice, Guidance and Support

The Digital Hub

The University of Exeter IT Department’s Digital Hub is loaded with help, guidance and advice. It is your place to go, to help you master and adapt to new and existing tools, working with the available technology in the best way possible. The hub is updated with new guides and content every week.

Here are some of the things you can do:

Get some time talking directly to an expert

Book dedicated 1-2-1 support wherever you are with 10 minute surgery sessions for those times when you just need to know something specific. Or Super User sessions for 45 minutes that provide more detailed overviews and cover topics that you agree in advance. Book here.

Learn something new in the time it takes to drink a coffee.

The Digital Transformation team, along with other experts, will be developing and hosting a series of Espresso sessions. These will be available to view initially online, through the Digital Hub and eventually as live drop-in sessions at the Digital Hub in the Forum on campus.

Have a look at the Espresso training sessions menu to see what is on offer. 

Office 365

Exeter IT has resources available on their Office 365 Help and Support site, including training and new features for SharePoint, Microsoft Teams and other Office 365 apps.

Join the discussion – Yammer Groups

There are a number of Yammer groups available to keep up-to-date with Office 365 and to ask any questions, links to all the Yammer groups can be found below:-

Microsoft Teams Support

Specific support to help you navigate Teams has been created at the following links:

  • Webpages  – links to guides, FAQ and other communication.
  • Videos – Exeter IT have produced some video guides on some of the most useful functionality.
  • How to Guides – some useful step-by-step guides.

Microsoft Office Training

Microsoft offer some great online training solutions that are free to use via their Training Centre.  Follow the links below to some of the key applications:

IT Helpdesk

The IT Helpdesk is the single point of contact for University of Exeter staff, across all campuses, to request IT support. Staff have the ability to report an IT problem or request an IT service via this link: IT Helpdesk - and have it assigned directly to the specialist IT team responsible for their request. 

Training and Support from the Technology Enhanced Learning team (TEL)

Our team support the use of digital teaching and learning technologies across the University. We take a pedagogically driven approach and want to ensure that each piece of technology used supports the intended learning outcomes for your teaching.



The TEL team offer a range of different training sessions on a regular basis. These include introductory sessions on ELE and other technologies, and a session that covers ELE exam set ups (ELE Timed Quiz Exams or Mid-Term Exams). These sessions are perfect for new starters and anyone who wishes to refresh their knowledge.


Please visit our TEL Events and Workshops page to browse upcoming sessions and register for any you wish to attend.



Book time with TEL:

Through our Book Time with TEL service, you can book a 15 or 30 minute Teams appointment with a member of the TEL team at a time that suits you.

DLD Support:

Within each Faculty, there are a team of Graduate Digital Learning Developers (DLDs) ready to help with any digital learning queries you may have. You can view a list of DLDs for your Faculty on our About Us page.

TEL SharePoint Site:

For further information about what we do and how to access support, in addition to a wide range of support guides, please visit the TEL SharePoint site.

As we continue to transition to working from home, it is important that you feel confident and supported to do so.  We have put together relevant resources, updated our courses and linked to useful sites in order to help and guide you.  There are also some fantastic resources on LearnSmart to support you and to help you keep your knowledge, skills and career up to date.

Working from home

Some of you will have found working from home an easy transition, for others it might be taking a little longer to get into the rhythm of balancing home life and work.

A number of teams in HR Services have collected a range of information to help you while you navigate your way into a healthy and productive homeworking life:     

Information for staff

Information for managers

Learning from home

While you are working from home try to make time for your own personal development - there are lots of ideas to explore.  The UK government has launched a Skills Toolkit aimed at those being furloughed (but useful to everyone) to continue to develop new skills at home.

We have also curated a number of different learning and development opportunities in our Developing yourself during homeworking resource which you can dip into at any time.