International travel

Please make sure you read the University travel policy.

Need help following an incident?

Call the Insurers emergency 24 hour helpline contained within the Insurers details on our before you travel insurance webpage  

Registering your travel and receiving your travel insurance documents

 The University position remains that international travel for work or study purposes must not be booked, no matter how far in the future the planned trip is. While we understand that you are looking to the new academic year, and thinking about research, conferences and study overseas, we are not currently able to arrange travel insurance. This is due to the fact that it is foreseeable that the trip may be cancelled due to Covid-19. If there are exceptional circumstances meaning that international travel is essential and unavoidable, the following steps must be taken:

  1. If research related, refer to the DVC Research for approval of the trip as essential and unavoidable. If not related to research, refer to your manager for this approval.
  2. Should the DVC Research (or your manager if not research related) approve the trip as such, a referral will be made to the Registrar and Secretary for formal University approval.
  3. Following formal University approval, details will be passed to the insurer, who will make the ultimate decision on whether cover can be provided.
  4. The trip must be booked via the University travel partners Click Travel or Key Travel, who will require confirmation of the University and insurer approval.

Important - if cover cannot be provided, the trip must not go ahead. For this reason, please do not book or incur any costs until after final approval has been confirmed. 

In addition, due to the Government directive advising not to travel, and the known risks associated with the virus, we are currently unable to obtain cancellation/curtailment cover for international travel outside of the process detailed above

These are unprecedented times, and we aim to provide a normal service as soon as we are able to do so. 

In order to help you understand the risks in the country you are visiting, please refer to the AIG assistance website and follow these steps:

 To register as a user on the AIG mylifeline page, please scroll to the bottom of the page and input the requested details – the policy number is 0010628173

  1. Once you have registered and logged in – follow the menu at the top of the screen
  2. To sign up for the travel alerts – click on alerts
  3. Input the country you are visiting from the drop-down menu
  4. Input your dates of travel
  5. Choose the type or types of alert you require
  6. Click subscribe


Changes or cancellations to travel details

If you change your travel details or cancel your trip please email: Please include the following in your email:

  • The travellers name
  • Form ID - this can be found on your confirmation email.
  • Changes to your travel.

Current Sanctioned Countries

Afghanistan, Iraq, Iran, Mali, North Korea, Somalia, Syria, Yemen, Crimea, Cuba & North Sudan 

Please provide us with fourteen days notice in respect of travel to the above countries as AIG will not provide insurance cover and we are required to arrange insurance cover separately.


No cover under the serious disruption section of the policy (including evacuation) will apply to travel to any of the following areas:

Governorates of: Baghdad, Anbar, Salah ad-Din, Kirkuk, Diyala, Ninewa, Karbala, Babil.

Please contact us with 14 days notice to enable us to arrange cover, for which an additional cost may apply.

Visa application

Once you have completed the International Travel Form:

  • Wait for the international travel tracker form confirmation email
  • Click 'Visa letter for [your name]'
  • Put headed paper in your printer
  • Print the visa letter on headed paper

When applying for your visa please ensure that you submit the policy summary, along with your visa letter. The policy summary is linked to the email which is sent to you after your travel is registered on the international travel form.

Undergraduate travel insurance

Bribery Act 2010

Please be aware: Small payments made to government officials or others to make something happen, or happen sooner, (commonly called facilitation payments) are likely to be bribes and unlawful under the Act even if these payments are made outside the UK.

Are you carrying chemicals, biological substances or lithium batteries?

The International Air Transport Association (IATA) has restrictions on the transportation of hazardous substances on flights. These restrictions include the carriage of chemicals, biological substances and lithium batteries (excluding mobile phone/laptop batteries). If you are traveling on University business, you are not permitted to carry these items. If you require to transport such items, please contact for further information and guidance.