When you arrive

When you arrive

Before completing these tasks make sure you complete those in Before you arrive. The essential tasks listed below are for you to complete when you arrive at university, information for arrivals outside of Freshers' Week is also contained.

For more information on collecting your room key at Exeter campuses check Arrivals and Freshers' Week information or for students studying at the Penryn Campus, Cornwall, check the Arrivals and Welcome page.

We will email you details about when and where you can collect your room key for university accommodation before your arrival. Please check the accommodation office website for further information and who to contact if you have any questions.

Your UniCard is a vital part of your university life. You will need your Unicard to access some university accommodations, to take out physical books from the library amongst other things. See applying for your UniCard if you haven't yet applied. If you do not apply for your unicard by the deadline for your campus it might take several weeks after your arrival on campus.

If you are a non-UK national, you will need complete document clearance before you collect your UniCard If you have opted to have your BRP delivered to the University, we will contact you when we have received it. You will be able to collect it when you come to International Student Clearance (further information on this can be found in the ‘additional tasks for international students’ section below).

Please bring photo ID when collecting your UniCard.    

Exeter: Streatham campus

  • Forum Piazza Marquee collection point open 09:30 – 19:30 Monday 13th – Thursday 16th September.
  • SID, Forum from Friday 17th September 

Exeter: St Lukes campus

  • Student Information Desk Info@St Lukes  09:00 – 17:00 from Monday 13th September

Penryn Campus: All students

  • If you are living in Glasney Student Village or Packsaddle you can collect your UniCard at Glasney Lodge from 13 September. If you are living in The Sidings, your UniCard will be available for you there.
  • For those living in other residences, cards can be collected from the Compass Information Desk based in the library (Monday - Friday 09.00-17.00)

What to do if your UniCard isn't there to collect?  

You submitted your photo online by the deadline?
If you did and your card isn't available please contact SID online who will check your card status and advise you. 

You didn't submit a photo online
Please submit your photo now to the UniCard Portal and you will be emailed once your card is ready. 

You submitted a photo online after the deadline. 
Your card is being printed and you will be contacted by SID once it is ready. 

We have welcome packs available for all new students arriving at Exeter based campuses. 

If you need any advice or support on campus when you arrive, please ask anyone wearing a bright pink Welcome Team t-shirt. Our volunteer Welcome Team will be available throughout Freshers' Week to help with queries and to direct and support you to navigate campus. You’ll find them at the Students' Guild stand outside the Forum, Streatham Campus, at St Luke’s Quad. 

Face coverings will no longer be required in outdoor areas. However the University has a strong expectation that students and colleagues will continue to wear face-coverings in shared indoor spaces to lower the risk of COVID-19 transmission.

Some members of our University community are exempt from wearing face coverings. The reason may not always be obvious however, whilst not being a requirement, these members can request exemption cards or badges to highlight their exemption. Obviously, whilst we should all strive to respect everyone’s privacy.

Face coverings as well as exemption cards, lanyards, badges and 'Please give me space' cards are available for colleagues and students and can be collected from a variety of locations across our campuses listed below. 

Exeter: Streatham campus

Welcome bags:

  • 10-18 September (Welcome Festival, Freshers' Week and Freshers' Fair): Students' Guild stand, Forum Piazza and Devonshire House
  • 20 September onwards: Students' Guild reception, Devonshire House. Subject to availability

Face coverings, exemption cards/lanyards/badges

  • 13 September onwards: University Main Reception 

Exeter: St Luke's campus

Welcome bags: 

  • 13-16 September (Freshers' Week): Students' Guild stand, St Luke's Quad
  • 20 September onwards: Students' Guild G48

Face coverings, exemption cards/lanyards/badges

  • 13 September onwards: Info@St Luke's

Cornwall: Penryn Campus

  • 9-12 September (Arrivals weekend) – collect your Student’s Guide and face coverings pack with your keys

  • 13 September onwards – collect from Glasney Lodge or The Compass Helpdesk, on level 1 of the Library in the Exchange building.

We developed a guide to help you through your first term and give you a handy checklist of tasks and links to show you everything you’ll need to know. Look at your New Students' Guide

If you are a postgraduate (PGT or PGR) please spend a few minutes watching our Postgraduate Welcome Presentation:

Your academic induction programme is an important introduction to your studies, your course and your college. If you have any questions which aren’t covered in the induction or you have arrived late to campus and have missed induction sessions you can contact your Info Point. They will inform you about any College procedures and how to contact your Personal Tutor or Supervisor for your initial meeting.

To find out what college you are in and find a suitable contact visit our Academic Colleges and subject disciplines.

You must receive written permission from Admissions if your arrival date is after the first date of your course. Arriving later may mean that you miss out on Freshers’ Week activities, academic induction and social sessions. 

If you arrive at Exeter based campuses after Freshers' Week, or miss Freshers' Week due to quarantine, please book onto one of our Late Arrivals Orientation Meetings with a member of staff. These are running every Wednesday from 22 September through to 8 December from 10.30-12 noon. Bookings close 24 hours before each meeting. 

Additional tasks for international students

Make sure you complete the tasks above as well as below when you arrive at university.

Once you have registered and arrived in the UK, you will need to bring your passport and visa to us so that we can take a copy of it.  We will send you instructions on how to book an appointment in your Welcome Email.  You will not be able to collect your UniCard until you have done this. 

If you have opted to have your BRP delivered to the University, we will contact you when we have received it.  You will be able to collect it when you come to International Student Clearance.

Our International Welcome Programmes will help you get settled. The programmes are full of information sessions, online tours and events.  

It is important that international students who are with us for more than 6 months register with a Health Centre or the doctors' (GP) surgery near your accommodation . Students with us for less than six months may not register with a Health Centre but are entitled to emergency health care. You can find out how and where to register here.

Your visa grant letter will state if you need to register with the police. Full information on how to do this can be found on our website.

We will be holding Police Registration on Streatham campus on Friday 17 September and Wednesday 13 October. 

Many UK banks do not let you open a bank account until you are in the UK and have registered on a programme of full-time study. It can take up to 2 weeks to open a bank account. Find out how to open a bank account here.

If English is your second language you may wish to enrol in some free support classes or look at the possibility of credit bearing module options. Find out about English language support here.

Orientation session for Erasmus and International Exchange/Study Abroad students will be held (via Zoom) during Freshers' Week.  Please also see the International Welcome Programme sessions to help with your transition to life in the UK. 

All students under 25 years of age starting at the University of Exeter are advised to have the Meningitis ACWY vaccination. If you haven’t had this already in your home country, our Student Health Centres will vaccinate you for free:

Exeter campuses (Streatham and St Luke's)

Cornwall campuses (Penryn and Truro)