Quality and Risk Management
| Module title | Quality and Risk Management |
|---|---|
| Module code | BEM2053DA |
| Academic year | 2023/4 |
| Credits | 30 |
| Module staff |
| Duration: Term | 1 | 2 | 3 |
|---|---|---|---|
| Duration: Weeks | 10 |
| Number students taking module (anticipated) | 50 |
|---|
Module description
Quality management will enable you to explore the principles of quality management and translate these into actions supporting project management success. You will gain knowledge of traditional and agile quality management frameworks, measuring performance indicators, and integrating high quality project deliverables. You will learn how quality assurance and controls improve project management processes.
Risk evaluation and management will enable you to explore theoretical and practical skills for identifying, analysing, planning, and managing project-related risks in terms of scope, schedule, quality, and cost performance. Through this, you will gain insight into effective risk management strategies, and the tools to manage risk and change constructively to your team and stakeholders.
Module aims - intentions of the module
This module will equip you with the skills and knowledge required to fully understand the role that quality and risk management plays within the project to enable the best business outcome, in both academic and employment context. This will be achieved be exploring the role and importance of quality and risk management, including quality delivery assurance, and broader appreciation of the business environment, as well as processes and systems that ensure projects are delivered effectively to deliver the optimum outcome. You will also engage in practical, employability-orientated skill sessions focused on: project assurance, continuous improvements, risk identification, risk mitigation, and the relationship between project and operational risks and the management and ownership thereof, including the transfer of risks into business as usual, at the appropriate point with the appropriate authority. Once completed, you will be able to recognise your own skills and the roles you can perform in ensuring that project delivery outcomes land smoothly with minimum risk exposure, with the agreement of the business areas and stakeholders in a way that fully supports the strategy.
Intended Learning Outcomes (ILOs)
ILO: Module-specific skills
On successfully completing the module you will be able to...
- 1. Recommend how to apply quality management frameworks and monitor their impact in a project environment. (Knowledge 7)
- 2. Justify the benefits of delivering quality within a project environment including assurance, control and continuous improvement of deliverables, processes and procedures. (Knowledge 7)
- 3. Evaluate how to apply methodologies for risk evaluation and management. (Knowledge 9)
- 4. Evaluate how to mitigate the impact of risks on project performance in terms of schedule, cost and quality. (Knowledge 9)
ILO: Discipline-specific skills
On successfully completing the module you will be able to...
- 5. Recommend approach to managing project risks, opportunities and issues using quantitative and qualitative methods to categorise risks and their impacts. (Skills 5)
- 6. Identify, evaluate and implement appropriate mitigation strategies, ensuring that mitigation actions are incorporated into the project plan and are implemented should they develop into issues.
- 7. Justify regular reviews of a risk management plan to manage risk through the lifecycle of the project, adopting appropriate strategies to manage both threats and opportunities.
ILO: Personal and key skills
On successfully completing the module you will be able to...
- 8. Decide on appropriate delegation of tasks, goal and accountability setting, whilst providing clear guidance and monitoring of progress. (Behaviour 2)
- 9. Recommend appropriate communication, ensuring that project-related reports and statements are issued in an objective and truthful manner. (Behaviour 4)
- 10. Exemplify resilience and determination when managing difficult situations and able to influence the behaviours of others to meet required project outcomes. (Behaviour 3)
Syllabus plan
Successfully integrate all contextual and social aspects to determine the most advantageous approach for a project to ensure buy-in and success
- how to acknowledge, prioritise and review success criteria
- how to review, apply and exchange lessons learned from and with other projects (including use of strategic project office, knowledge base, internal social network)
- how to select and review the overall project management approach (including waterfall, agile) the benefits of producing a high-level project overview
Establish and manage the quality of the deliverables.
- how to develop a quality management plan
- how to monitor and revise a quality management plan
- the importance of reviewing the project deliverables to ensure they meet the requirements of the quality management plan
- how to ensure quality throughout the project (such as Deming Cycle)
Effectively manage risks and opportunities.
- how to develop and implement a risk management framework
- how to identify project risks and opportunities
- how to assess the probability and impact of risks and opportunities
- how to select strategies and implement response plans to address risks and opportunities
- how to evaluate and monitor risks and opportunities and implement responses
Learning activities and teaching methods (given in hours of study time)
| Scheduled Learning and Teaching Activities | Guided independent study | Placement / study abroad |
|---|---|---|
| 34 | 60 | 206 |
Details of learning activities and teaching methods
| Category | Hours of study time | Description |
|---|---|---|
| Scheduled teaching and learning activity | 34 | 4 masterclass days and 4 webinars |
| Placement | 206 | Project management in the workplace - Work activities including for example project team meetings, discussions, stakeholder engagement, project planning and implementation |
| Guided Independent study | 60 | Reading, research, web based activities on ELE |
Formative assessment
| Form of assessment | Size of the assessment (eg length / duration) | ILOs assessed | Feedback method |
|---|---|---|---|
| Create a heat map table to plot the risks associated with a work based initiative, showing the inherent, residual, impact and probability with next steps | 2 slides maximum with supporting explanatory notes (overall maximum 1000 words) | 3,4,& 7 | Verbal with peers in masterclass |
| Prepare a plan of how you are going to build your Quality Assurance Review of your chosen work based initiative. | 500 words | 1-10 | Written within ELE |
Summative assessment (% of credit)
| Coursework | Written exams | Practical exams |
|---|---|---|
| 100 | 0 | 0 |
Details of summative assessment
| Form of assessment | % of credit | Size of the assessment (eg length / duration) | ILOs assessed | Feedback method |
|---|---|---|---|---|
| Write an executive project risk report | 50 | 3000 words (+/- 10%) | 1-7 | Written |
| Individual voice over presentation on Quality Assurance Review | 50 | Equivalent 2000 words; with 15 minutes (+/-10%) narrative | 1-10 | Written |
Details of re-assessment (where required by referral or deferral)
| Original form of assessment | Form of re-assessment | ILOs re-assessed | Timescale for re-assessment |
|---|---|---|---|
| Write an executive project risk report | Write an executive project risk report 3000 words (+/- 10%) | 1-7 | 6 weeks |
| Individual voice over presentation on Quality Assurance Review | Individual voice over presentation on Quality Assurance Review - Equivalent 2000 words; with 15 minutes (+/-10%) narrative | 1-10 | 6 weeks |
Re-assessment notes
Deferral – if you miss an assessment for certificated reasons judged acceptable by the Mitigation Committee, you will normally be either deferred in the assessment or an extension may be granted. The mark given for a re-assessment taken as a result of deferral will not be capped and will be treated as it would be if it were your first attempt at the assessment.
Referral – if you have failed the module overall (ie a final overall module mark of less than 40%) you will be required to sit a further examination. The mark given for a re-assessment taken as a result of referral will count for 100% of the final mark and will be capped at 40%.
Indicative learning resources - Basic reading
- Dittmann K, Dirbanis K, & Meier T (2021) Project Management (IPMA) Study Guide for Level D and Basic Certification (GPM), Haufe Lexware
- Oakes G (2008) Project reviews, assurance and governance, Gower Publishers
- Maylor, H. (2010) Project Management Harlow, Essex, Pearson Educations Ltd
- Burke, R. and Barron, S. (2014) Project Management Leadership: Building Creative Teams , J Wiley and Sons
- Newton, R. (2006) Project Management Step by Step, How to Plan and Manage a Highly Successful Project, Pearson Education Ltd
- Kersten Mik (2019 Project to Product: How Value Stream Networks will transform IT and Business: How to survive and thrive in the age of Digital Disruption with the flow, IT Revolution Press
- Smart, Jonathan (2022) Sooner, Safer, Happier: Antipatterns and patterns for Business Agility, IT Revolution Press
Indicative learning resources - Web based and electronic resources
- IPMA Level D Qualification | APM Exams
- Association of Project Management http://www.apm.org.uk/
- APM Knowledge, A Guide to Integrated Assurance,
- ISO 9000 http://www.iso.org/iso/iso_9000
- Prince 2 http://www.prince-officialsite.com/
- Scaled Agile Framework (SAFe) https://scaledagileframework.com/
| Credit value | 30 |
|---|---|
| Module ECTS | 15 |
| Module pre-requisites | None |
| Module co-requisites | None |
| NQF level (module) | 5 |
| Available as distance learning? | Yes |
| Origin date | 18/04/2023 |
