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Estate Patrol Exeter

The University's Estate Patrol provides a 24 hour service on campus. They deal with matters of security and safety and can be called to report or discuss off-campus incidents involving students. Estate Patrol can be contacted at any time on 01392 263999.

You can find out more information on the Security webpages.

Community helplines

The Community Liaison Team Exeter

The Community Liaison Team has been set up for Exeter residents who wish to share any thoughts, news, feedback and concerns they might have about living with students in the community.

It is a 24 hour answerphone service which permits residents to highlight issues at any time of day or night. The Community Engagement Team email service operates in precisely the same way. The Community Liaison Manager, Rory Cunningham will respond to messages as soon he can.

Helpline 01392 723721 Email communityengagement@exeter.ac.uk

We have a commitment to confirm receipt of calls and emails within 24 hours (excluding weekends). If we are dealing with a complex issue and cannot supply a full response initially, we aim to report back fully within ten days.

We understand that noise, rubbish and parking are often key issues. The Community Liaison helpline and email will help develop a better picture of how and why such issues may be occurring. However - this service is not just for logging complaints - it is also a number that you can ring to highlight good news, improvements in local areas or to suggest ideas for future projects. If recording a message out of hours please speak clearly and the Community Liaison Manager will respond as soon as possible.

Community helpline Cornwall

The Community Helpline is available for Penryn and Falmouth residents to report a student related concern or seek advice, please telephone our community issues helpline on 01326 370737. This helpline is responded to 24/7.

There is also an email address: community@fxplus.ac.uk

We will get back to you to acknowledge that we’ve received your complaint as soon as possible and certainly within three working days. The issue you raise will be investigated by staff who will inform you of the steps that have been taken. We also monitor issues that are raised on a regular basis so that we can communicate these to students and inform the future development of our Community Engagement strategy.

We’re working hard on a number of initiatives to provide solutions to many issues that affect permanent residents, such as car volume, travel, parking, rubbish and recycling, noise and anti-social behaviour. You can find further details of these on the FX Plus website, along with a list of other contact details you might find helpful.