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Using your phone
The Avaya / Nortel telephony system supported by the Telephony Team brings many features and benefits.
The phones are deployed on a “virtual office” service; delivering the benefits of flexibility and security whilst allowing a hot desking ability throughout the campus.
All Avaya/Nortel phones have the capability of:
- Displaying caller number
- Loud speaker - hand free calling
- Conference calling - Click here for more information
- Hot Desking - users can 'log-in' to Nortel phones throughout the UoE Campus
- Support for manager / assistant working
- Integrated PC Ethernet port allowing both PC and phone to be connected via one data outlet.
The new Standard model is now the 1140 Phone, which provides a Gigabit Ethernet throughput.
Other handsets available include the 1220, 1230 and the 2033 conference phone.
Resetting your telephone password
- Press the services key (circle with an arrow pointing left and right)
- Use the up or down arrow keys to move to 'Password Admin' and press the enter key (in the centre of the up and down arrow keys)
- Enter your old password and press enter (centre of the up and down arrow keys)
- Enter your new password and press the enter key
- Enter your new password again and press the enter key
- Your password has now been changed.
Forwarding your phone extension
- Press the ‘Fwd’ or "Forward" soft key (under the display)
- Enter the number that you want to forward calls to
- Press the ‘Fwd’ soft key again
- The ‘> Fwd’ soft key now has a chevron in front of it indicating that calls are being forwarded
- To cancel call forwarding, press the ‘Fwd’ soft key again and select Cancel and the chevron will disappear.
The Nortel 1140 has the following features
- Display incoming caller number – see whose calling
- Call history – see previously dialled, received and missed calls
- 5 programmable keys – configure your own autodials. Expandable up to 47 keys.
- Loudspeaker – useful for hands free and smaller group conference calls
- 1GB Integrated Ethernet PC port – uses one data socket for both phone and PC
- Headset compatible – plug in a headset for hands free working
- Manager / Assistant working – Monitor lines in use
These phones are not generally used in offices - but as support phones for lecture theatres and teaching rooms.
The Nortel 1220 has the following features
- Display incoming caller number – see whose calling
- Call history – see previously dialled, received and missed calls
- 4 programmable keys – configure your own autodials.
- Loudspeaker – useful for hands free and small conference calls
- Integrated Ethernet PC port – use one data socket for both phone and PC
- Wall mountable - Usable on a desk or a wall
The Nortel 1230 has the following features
- Display incoming caller number – see whose calling
- Call history – see previously dialled, received and missed calls
- 11 programmable keys – configure your own autodials. Expandable up to 47 keys.
- Loudspeaker – useful for hands free and smaller group conference calls
- Integrated Ethernet PC port – use one data socket for both phone and PC
- Headset compatible – plug in a headset for hands free working
- Manager / Assistant working – Monitor lines in use
The Nortel 2033 Conference phone has the following features
- Embedded three microphone design offers 360 degree room coverage with support of up to 20 ft. x 20 ft. (6.1 m x 6.1 m) room dimensions.
- Ten fixed keys (Line, Release, Hold, Mute, Up/Down Volume, Scroll Up/Down, Messages, Services) for easy-to-use navigation.
- Full duplex speakerphone supports active and concurrent talking and listening audio paths, ideal for geographically dispersed audio conference participants.