Services for online students
At the University of Exeter, we are dedicated to making your online education experience as smooth as possible, so that you can achieve your full potential. We fully appreciate and understand your commitment to education lies alongside work, home and other priorities. That’s why at the University of Exeter we have a number of support services to help you through this exciting journey.
How we will support you?
You will have regular support from your academic tutor in the form of scheduled online meetings as well as any ad hoc support you may require including transitioning into university, preparing for assessments, responding to feedback or any other matter that may be affecting your studies. Your module tutor will be focused on supporting you with any questions or clarifications you have on the module they have taught you, with the express aim of helping to fulfil your academic potential.
Education Support Services
Our Education Support Advisors are here to answer all those questions not directly related to your teaching delivery. Our staff are skilled at responding to your questions in a timely manner on topics ranging from assessment deadlines, how to get an extension or how to submit assessments. If they are unable to answer your query, they will be able to signpost you to someone who can!
All the library resources you need to succeed in your education can be accessed through our fully digital library, available from any location at any time. We pride ourselves in being able to provide a highly personalised library support service, which our online students can access through various channels, including 24/7 web chat, email and 1:1 support from librarians via Microsoft Teams. If the digital library is new to you, we have a collection of online guides that will support you to make the best use of this resource for your learning and research.
It may be a while since your last piece of academic writing, or this may be a completely new skill to you. Don’t panic! You can attend an online workshop, drop in to a virtual writing cafe or book an online appointment with a Study Zone Advisor, who can offer advice and support on a number of study-related areas, including:
- Reading and note-making strategies
- Study and time-management
- Critical analysis
- Presentation skills
- Academic writing
- Understanding feedback
- Revision and exam strategies
Our online resources covering these areas and more will also be available as you start your learning journey with us.
In addition to these services, the University of Exeter has worked in partnership with the Studiosity team to offer online study support for students 24/7, 365 days a year. Accessed via ELE, this allows you to upload segments of work or assignment drafts up to 5,500 words for quick but useful feedback on spelling, grammar, structure, choice of language and referencing. Students can make 10 submissions per year, renewing every September.
At the University of Exeter, we are passionate about supporting our students to have good physical and mental health so that they can have the best possible academic and student experience. Our Wellbeing Services support is made up of three main pathways:
- Psychological Therapies Pathway
- Mental Health Pathway
- AccessAbility Pathway
We are committed to providing a learning environment which gives all of our students the support they need to thrive. We support students with long-term disabilities, including chronic medical conditions, physical and sensory impairments, learning differences and those with Autistic Spectrum Condition (ASC).
We understand that at times, it can be difficult juggling education alongside other commitments including home and work. If your mental or physical health is having an effect on your ability to study, or your studying is creating health problems, our experienced Education Welfare Advisors are available to talk to and support you in a confidential and non-judgmental manner.
Your education journey is likely to have been driven by your passion to steer or advance your career in a particular direction or through your love of learning. Either way, we are here to support you find the path that builds on your qualifications and professional experience. Alongside developing employability skills through your course, you will be able to access a range of resources supported by fully qualified careers and employability advisers providing access to:
- Creating effective CVs, covering letters and application forms
- Job vacancies, careers fairs, employers and alumni presentations
- Careers guidance appointments and skills workshops that will help with career planning, job hunting and preparation for job selection processes
When you study with us online, you will have access to the same IT support as our on-campus students. This includes:
- a University of Exeter email address
- OneDrive cloud storage
- expert IT Service Desk for access support and password resets
After you pay for and enrol on a course, you will create a username and password for your personal IT account. You will use this to access your course via ELE, as well as your university email account, where all your course-related emails will be sent.
IT issues – where to go
The IT Service Desk can assist with challenges accessing university accounts and online areas or downloading software that we offer. They can be reached either by logging in to the IT Service Desk web portal, or by calling +44 (0) 1392 724724. Operating hours are 8am-6pm GMT.
Any hardware and some software technical issues you may encounter will be caused by your equipment or external network, which means contacting your supplier or the manufacturer.