Information for students who are self-isolating - last updated 2 March 2021
Information for students who are self-isolating
Information for students who are self-isolating
Information for students who are self-isolating
Information for students who are self-isolating
Information for students who are self-isolating
The Students' Guild have a range of online activities available. Find out more
The Students' Union have a range of online activities, as part of the #TogetherWherever Campaign
Self isolating? Join our Connected Facebook group and virtually meet students who are also self-isolating.
Here is some useful information for those of you who are self isolating:
How long you need to self-isolate depends on if you have COVID-19 or you've been in close contact with someone who does. We recommend you refer to the full NHS Guidance, but the key points are summarised here:
If you have symptoms or tested positive – you must self-isolate for at least 10 days if:
- you have symptoms of coronavirus and you tested positive, had an unclear result or did not have a test
- you tested positive but have not had symptoms
If you have symptoms, the ten days starts from when the symptoms started.
If you have not had symptoms, the ten days starts from when you had the test. But if you get symptoms after your test, self-isolate for a further ten days from when your symptoms start.
If you live with (or are in a support bubble with) someone who has symptoms or who has tested positive you must self-isolate for 10 days if they:
- have symptoms of coronavirus and tested positive, had an unclear result or did not have a test
- tested positive but has not had symptoms
The ten days starts from:
- when the first person in your home or support bubble started having symptoms
- the day they were tested, if they have not had symptoms – but if they get symptoms after they were tested, self-isolate for a further ten days from when their symptoms start
Get a test to check if you have coronavirus if you get symptoms while you're self-isolating. If your test is negative, you must still keep self-isolating for the rest of the ten days.
If your test is positive, you must self-isolate for at least 10 days from when your symptoms started. This might mean you're self-isolating for longer than ten days overall. You can stop self-isolating after ten days if you do not get any symptoms.
If you’ve been told to self-isolate by the NHS Test and Trace or the NHS COVID-19 App - you must self-isolate for 10 days if either:
- you get a text, email or call from NHS Test and Trace telling you to self-isolate
- you get an alert from the NHS COVID-19 app telling you to self-isolate
This is because you've been in close contact with someone who has coronavirus and there's a chance you might have caught it. You need to self-isolate for ten days. If you go on to develop symptoms, anyone you live with must then self-isolate and you must report your symptoms and get tested. It is crucial that you complete your 10-day self-isolation period if you’ve been identified as a contact, even if you get a negative test result. This is because you may have the virus, but it cannot yet be detected by a test, so you could unknowingly spread the virus if you leave the house.
There is now a legal requirement to self-isolate if you test positive for COVID-19, or you are contacted by NHS test and trace to say you have been in close contact with someone who has tested positive. If you are instructed by the Rapid Response Hub, or by NHS test and trace that you have been in close contact with someone outside your household who has tested positive, you are also legally required to self-isolate for the period stated by the NHS or Rapid Response Hub teams.
The most serious consequence is that you may be putting the health and lives of yourself, your friends, University staff and others in our community at risk. Furthermore, a large-scale outbreak could lead to additional local restrictions from Public Health England – including the possibility of a local lockdown, as has happened at other UK universities.
Most of the measures, such as not mixing in groups larger than six people in total, are current UK law. Breaking a period of self-isolation is now a criminal offence, punishable by large fines and potentially leading to a criminal record which could have an impact on future employment. It could also result in significant sanctions from the University that can include suspension and expulsion. Those who do not comply with the requests in the Registrar’s email or who ignore any instructions regarding COVID-19 safety, risk disciplinary action taken by the University.
The University and the Students’ Guild and Students’ Union have worked very hard all summer to provide all we can on campus, with a mix of online teaching and activities to give us flexibility where needed. The more we can reduce the number of cases of COVID-19 the more we can enjoy some activities on campus and hopefully as and when restrictions ease, these can be increased. That’s why we have asked students to abide by our Safe Community Charter.
The vast majority of our students have been exemplary in following the guidelines, adapting to the new situation we all find ourselves in and, in doing so, demonstrating the highest standards of respect and consideration for all.
Being in self-isolation means that you must not meet other people outside of your household, you should not have any visitors and you must try to keep 2m away from all other members of your household to prevent any spread of infection. It is vital that you follow the rules regarding self-isolation. This is to ensure we protect the students and staff of the University and safeguard the health of our wider community by stopping the spread of COVID-19. We need everyone to play their part.
You can find full details of how to self-isolate on the NHS Website.
The Prime Minister has announced a period of national lockdown in England, starting from Tuesday 5 January and expected to last until at least mid-February. Find out more on our latest updates page. A full list of what you can and cannot do can be found on the Government webpages.
The guidance requires everyone in England to stay at home as much as possible.
Whilst you are self-isolating, there are restrictions on your movements and you should not leave your accommodation, unless there is an emergency, for example you hear the fire alarm. If you are currently in University Accommodation, see the ‘How can I get fresh air and exercise if I am self-isolating?’ FAQ below for details of how you can go outside once a day for some fresh air. This applies only to students without symptoms and who have not tested positive for COVID-19, but are having to self-isolate due to being a close contact / household member of someone with COVID-19.
We have support in place whilst you are self-isolating, including a programme of online events, fitness sessions and welfare, wellbeing support. You can find out more about what is in place on this website.
You may also wish to refer to NHS Guidance on how to avoid spreading coronavirus to people you live with.
If you are self-isolating PHE have made it clear that you must remain in your current accommodation to complete your period of self-isolation. You must not travel if you have symptoms of coronavirus (COVID-19) or are part of a household group which is self-isolating.
Our blended learning programme means that you can continue your studies with us safely and access the support you need during this time.
The Prime Minister has announced a period of national lockdown in England, starting from Tuesday 5 January and expected to last until at least mid-February. Find out more on our latest updates page.
A full list of what you can and cannot do can be found on the Government webpages.
The guidance requires everyone in England to stay at home as much as possible.
The Government are advising you not to travel to prevent further transmission of the virus across the country which would put us all at greater risk. By remaining where you are, you are helping to protect each other and to bring the COVID-19 pandemic under control.
Students who are already at the University should remain in place and not travel away. The Government have previously made it clear that students may return to university in order to access study spaces and support if they are:
- International students who have remained in the UK, or those who have arrived and do not have alternative accommodation
- Students without access to appropriate study spaces or facilities in their vacation accommodation
- Students who have remained in their university accommodation over the winter break
- Those requiring additional support, including those with mental health issues
If someone is told to self-isolate, it is very important that they do so in order to keep everyone safe and healthy. Breaking self-isolation rules can result in disciplinary procedures for both staff and students, as well as incurring significant fines if the police are notified.
If you have concerns about the behaviour of someone who is self-isolating, if you are comfortable doing so, we encourage you to politely and safely raise the issue with whoever you believe is breaking the rules to make sure that they understand their self-isolation obligations (making sure to maintain social distancing and abide with COVID-19 rules while doing so). If this is not possible, you are not comfortable raising the matter yourself, or if you observe serious or persistent rule breaking, you can report using this online form, under COVID-19 breach.
If you test positive for COVID-19, you must self-isolate, and you must not meet anyone outside of your household. In all circumstances, you should still try and social distance within the household, regularly wash your hands, and follow all other guidance.
The NHS have produced guidance on how to avoid spreading coronavirus to people you live with.
The NHS Guidance on what to do if you get coronavirus symptoms for a second time is as follows:
If you get symptoms of coronavirus (COVID-19) again, you must self-isolate immediately and ask for a test. The symptoms are a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste. If someone you live with (or someone in your support bubble) gets symptoms again, you must also self-isolate immediately. You must self-isolate again even if you've had a positive test result for coronavirus before. You probably have some immunity to coronavirus but it's not clear how long it will last.
You can request a test for coronavirus via the Rapid Response Hub.
The University will be offering an online programme of activities for all students who are self-isolating.
Students’ Guild - for students usually based in Exeter
The Students’ Guild has lots of information available on its dedicated coronavirus pages, including advice and information about social distancing. You can also still contact the advice service online.
PGR student? Check out the specific information available for you here.
Some of the student societies have created online activities and you can find out more online. Or, get involved in the Guilds' Get Connected pen pal scheme, or browse their upcoming events including a virtual pub quiz and live lockdown DJ set! Find out more information about the Get Connected campaign.
The Student's Guild have also shared some ideas on what you and your society could do during isolation and how you could still hold an activity virtually, view the top suggestions.
Students’ Union - for students usually based in Cornwall
The Students’ Union are running the #TogetherWherever campaign on their website and social media channels to consolidate and signpost to all the wellbeing and self-help support available. You can still access the Students' Union Advice Service online from 9am-5pm, Monday to Friday, via email: firstname.lastname@example.org You can also find specific coronavirus information within the FAQs.
Everyone can join us on the connected Facebook group, to meet with other students who are self-isolating across our campuses.
For students currently living in Cornwall University accommodation
If you are currently living in your usual Cornwall university accommodation, during lockdown you can access the ‘ResLife Social’ programme. We know some of you may be feeling more isolated than usual as not everyone has returned to their accommodation. This involves one of our ResLife team getting in touch with you during the lockdown period to catch up socially, make sure you are doing okay and aware of the support available. The ResLife team is a friendly group of fellow students with a good understanding and knowledge of student life. They will also be able to tell you about upcoming online events that you can participate in and how to sign up. The events are fun, led by the ResLife team and a great way to get involved with other students during this time. Previous online events include, Pictionary, Bingo, Film Festivals and an upcoming virtual online, Locked In! Chatting to other students is a great way to support one another so if you are interested in this service, please complete the opt-in form here
If you are self-isolating in University accommodation or in private accommodation within the city of Exeter, you can order essential grocery items for delivery from the University Marketplace, and order food and drinks for takeaway or delivery via our University outlet Isca Eats. Both our Marketplace delivery and Isca Eats can be ordered and paid for online. During the winter break you can only book delivery from Marketplace five days in advance. The delivery time slot during this period will be from 14.00 to 20.00. Isca Eats is unavailable during the winter break, this service will resume on Monday 4 January.
For students in University of Exeter catered halls, you will have your meals delivered to your room. Complete this form to activate a daily delivered room meal service provision. If you order a meal and this is not delivered, please report this to your residence reception.
If you are in catered halls, food provisions will be provided to you for Monday to Friday and delivered to the front door of your flat. If you need to order food from the shop for the weekend, please make sure you place your order online before 4pm on the Friday to ensure our team has time to prepare it. Food orders will be dropped off outside your flat door – staff will knock on your door at delivery times but will not enter the flat – please check outside your flat door.
If you are in self-catered halls on campus, you can also use the shop’s online ordering facility, as outlined above. Please place your order before 4pm to ensure our team has time to prepare it. Food orders will be dropped off outside your flat door – staff will knock on your door at delivery times but will not enter the flat – please check outside your flat door. Students that are living in University halls of residence in Cornwall should review the information available on these pages.
There are a wide range of supermarket and food delivery services in the local community, which will deliver food and provisions to your accommodation. We have listed some of these below.
Exeter supermarkets and local outlets – delivered to your accommodation:
Note that you may need to plan ahead and book in advance to arrange your delivery slot. There are also a number of local companies that can provide pre-prepared food boxes with set-menus:
Cornwall supermarkets and local outlets - delivered to your accommodation:
Other delivery options include:
If you develop any COVID-19 symptoms or begin to feel unwell during your time in self-isolation, you will need to contact our Rapid Response Hub. Find out more about the Rapid Response Hub, including how to request a COVID-19 test, on their dedicated webpage.
We know this is a challenging time for everyone and you may be feeling anxious, particularly if you are currently self-isolating. We have a lot of support available to you, with welfare teams available to talk to you in a confidential and non-judgemental space about any issues issue you need support with.
For students in Exeter, please visit our Wellbeing Services website details on how to access these services.
In Exeter our Residence Life Team also has an in-depth knowledge of the support and wellbeing services on offer at the University, and can provide support to students living in University accommodation. They can answer questions, help with any problems, and keep you up-to-date with what’s going on in the University and city. The Residence Life Team will offer a variety of support, events, and opportunities for students to ask questions while they are in self-isolation. Please visit their webpage for more information.
Residence Life also run an instant chat seven days a week from 6pm – 9pm where you can speak to a Residence Life Support officer instantly. Go to the Residence Life webpages for more information and to access the chat.
For students in Cornwall, our Living Support and Wellbeing team offer a wide range of support including self-help, online resources, advice and information, and referrals where needed.
All students can also access our on line self-help tool SilverCloud for support with changing negative thought processes that lead to anxiety, depression and stress.
Anyone self-isolating will be able to register online with our Student Health Centre.
If you are studying in Cornwall, you can access The Penryn Surgery, which is available in the Tremough House Annexe, Penryn Campus, five days a week during term time. You can register with the Penryn Surgery by emailing email@example.com to request a registration form.
If you are self-isolating and need medicine such as paracetamol or cough medicine, you can have these delivered in your supermarket shop or order through our Marketplace delivery service at Exeter or The Shop at Penryn.
If you are nearing the end of your prescription, or need a new one, you can have your prescription delivered to your home or accommodation - www.well.co.uk is one of the websites to do this.
For students living in Exeter, we are also working with Exeter City Council who are able to deliver these to you. To utilise this service please call 01392 265000.
For students in living in Penryn and Falmouth, your local pharmacy may deliver if you tell them you are self-isolating. If you are living in on-campus accommodation, they may be able to arrange delivery to Glasney Lodge and we will drop it to your flat. The halls teams in off-campus university accommodation will also be able to offer support with pharmacy deliveries.
Please note, if you are ordering any age-restricted products, additional control measures will be in place, and proof of age must be shown on request.
We know that isolation is not easy and to help keep you entertained, we are providing a Digital Hamper for students who have a positive COVID-19 result or are self-isolating because they have been in close contact with positive cases. The hamper contains vouchers for lots of services including Sky Store, PlayStation and Xbox.
If you are eligible you will be contacted following an email from the Rapid Response Hub by the Digital Hamper team
For more information is available on our wellbeing website
If you need IT support, including during a period of self-isolation, contact SID by logging an enquiry online. If your enquiry is urgent, you can talk to one of our IT support analysts by telephoning SID on:
VIRTUAL DESKTOP PLATFORM NOW AVAILABLE FOR STUDENTS
We have launched a new virtual desktop service which lets you access a huge range of learning resources remotely that you may need for your course.
With an internet connection and suitable device (including Windows, Mac and Chromebook) you can access:
- A software directory with download links for you to install software on your own devices.
- Windows Virtual Desktop, providing secure access to a suite of applications to support your study.*
*The software available remotely will depend on the college in which you are studying.
At the University of Exeter we take the wellbeing of our students very seriously. Please inform us if you are unable to attend your lectures for any reason. We have a number of different reporting mechanisms so please follow the process that best fits your situation:
If you are reporting illness or absence due to a non COVID-19 reason: Report via iExeter
If you have COVID-19 symptoms and need to self-isolate: First contact the Rapid Response Hub to request a test. Then ensure your module convenors are aware by completing our COVID-19 Online Study Declaration Form. This form is also available on all ELE pages. You only need to fill in the form once in order to notify all of your module convenors.
If you have been requested by Public Health England to self-isolate: Let us know by using the COVID-19 Online Study Declaration Form. You will also find the link on all of your module pages in ELE. You only need to report once in order to inform your college.
For students on Medicine, Nursing and Medical Imaging programmes needing to self-isolate: Please complete the COVID-19 Online Study Declaration Form and then also follow the absence reporting advice for your specific programme (such as ARC reporting).
Personal waste (such as used tissues) and disposable cleaning cloths should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal. More information can be found online. If you have any concerns about waste collections whilst self-isolating you can contact your Community Wardens: firstname.lastname@example.org
For information on waste disposal for students in University accommodation, please see the section titled Accommodation, further down on this page.
If you have any questions about arriving from overseas, please visit our International Travel pages.
If you are entering the UK from a country not on the travel ban list, you may wish to utilise the Test to Release Scheme, to potentially shorten your time in self-isolation. Please note the Test to Release Scheme does not replace the separate Government day 2 and day 8 tests, which still must be booked and taken.
The Test to Release scheme is not available to anyone who has been in or through any country that is subject to a travel ban in the 10 days before arrival in England.
The Test to Release Scheme is offered to University of Exeter students and staff by taking a HALO test at one of our campus test centres.
Devon & Cornwall Police have advised that students should not travel to their office during the lockdown period in England - from Monday 4 January 2021 to mid-February - to complete police registration. The usual 7 day deadline for police registration does not currently apply. If your visa requires you to register with the police you should therefore not travel to the police enquiry office at this time but await further announcements by checking the information on our website. If you are an Exeter based student, we are hoping that the police will come onto campus later in the term – please continue to check our updates webpage for further information on this.
Once the national lockdown period in England has come to an end, the following will apply:
If you are studying in the UK for more than six months and are from one of the countries listed on the Police Registration section of our website, you are required to register with the police when you arrive in the UK. Information on this can be found on our When you Arrive in Exeter website.
However, please note that you will not need to register with the police while you are self-isolating, as it is more important that you complete your self-isolation period safely. The police are aware of this and understand that students may take longer than usual to register. You should register with the police as soon as possible after your period of self-isolation has been completed.
If you are required to self-isolate you will need to complete our Self-isolating Student Reporting form available on all of your ELE pages. This will enable your module convenors to best support you with your education while you are self-isolating. You only need to complete this form once.
If someone has tested positive they must immediately self-isolate, along with members of their household. Their close contacts will also be identified, contacted and told to self-isolate. If you have not been told to self-isolate you can still attend your face to face teaching as normal. You must follow all the rules and guidance on attending safely, which includes wearing face coverings (unless you are exempt) and socially distancing. Should you develop symptoms of COVID-19 you should immediately self-isolate and contact the Rapid Response Hub.
In self-catered accommodation your standard or ensuite flat will be considered a household. One studio flat will also be considered its own household.
In catered residences, individual rooms on a floor with other bedrooms which share a communal facility such as a utility area, will be made into a household. There will be signage in place which will detail the size of your household.
For students in Exeter based Halls of Residence, to check who is classed as being in your household contact CAREteam@exeter.ac.uk.
For students in Cornwall based Halls of Residence, your household will usually be your flat of 6 or 7 individuals sharing a communal kitchen. Contact Halls.email@example.com with any queries.
If you live alone, for example in a studio, you can form a support bubble with one other household of any size. Households in a support bubble can visit each other, stay overnight and visit outdoor public places together.
You won’t need to keep the 2m social distance when you are within your household or support bubble. However you will need to socially distance when you go out. This includes social and communal space within the building you live in where students from other households are present.
It’s really important to continue to practise good hygiene, such as regular hand washing. Hand sanitiser units will be available across the site at entrances and exits to most buildings, including residences.
We will provide guidance on which bathrooms and/or utility spaces and kitchens are available to your household.
If someone in your household develops symptoms of COVID-19, the whole household must isolate whilst a test is undertaken. You must let us know by contacting the Rapid Response Hub. This will ensure that we can provide the support you need during your isolation. You will still be able to socialise within your household.
If you are experiencing symptoms of COVID-19, you have tested positive, or you have been told you are a close contact of someone who has tested positive, you are required to self-isolate by UK law. Any breach of this is now a criminal offence. As you will be using the facilities provided to you in your accommodation contract, we will not be offering any refund to students in University accommodation for periods of self-isolation. A range of support is available during your period of self-isolation, information on this can be found here.
If you have symptoms of COVID-19, are waiting for test results, or have been told you are a close contact of someone who has COVID-19 the UK government states that you must you must self-isolate. Therefore you cannot change your current accommodation until that period of self-isolation is complete. Please contact the Accommodation Office to advise them of your circumstances. We will also not be able to move you into a household that is self-isolating so this may delay us being able to process your request to move until after the period of self-isolation is complete.
We will be delivering food to students who are self-isolating in catered halls in Exeter three times a day. Complete this form to notify us if you are self-isolating in catered Exeter based Halls of Residence.
If you are in catered halls at Penryn, a hot breakfast and evening meal will be delivered to the front door of your flat Monday to Friday.
To order food from the Penryn shop for the weekend, visit their webpages. Make sure you submit your order before 4pm on the Friday to ensure the team has time to prepare it. You will need to complete this form to notify us of any allergens and dietary requirements. Food will be dropped off outside your flat door, so please do check outside your flat doors at the delivery time.
Working with Public Health England and Devon Public Health we have developed a plan to enable students to access fresh air during their isolation period. This applies only to students without symptoms and who have not tested positive for COVID-19, but are having to self-isolate due to being a close contact / household member of someone with COVID-19.
If you are a student in University accommodation and you have not tested positive and are not exhibiting symptoms, but you are self-isolating in your household, you can go outside for fresh air once a day during your isolation period within the immediate vicinity of your accommodation.
In order to go outside safety and to protect others, please take the following steps:
- You must wear a fluid resistant surgical mask (provided in the cleaning pack that is delivered to flats which are isolating) when leaving the flat to go outside
- You must thoroughly wash your hands (20 seconds or more using soap and water, or use hand gel) before leaving the flat
- Avoid touching anything in any communal areas on your exit
- When outside, you can remove your mask, but you must put the mask back on if other people are around. Handle the mask carefully; avoid touching the front or inside of the mask with your hands
- When outside, you can walk around the grounds immediately surrounding your building
- You must not meet up with others from other households
- You must keep 2m away from others at all times
- You must not enter any buildings other than your own accommodation block
- When going back into the building, put your mask back on and use hand gel before entering.
- Wash your hands again when back inside your accommodation.
Those who have tested positive or are exhibiting symptoms of COVID-19 are not allowed to go outside for exercise. We are providing a variety of online workouts and exercise classes to support students with staying active during self-isolation. You can sign up to these using the online form.
Please protect staff by double bagging all your waste and recycling. Government guidelines state that where there are possible cases of COVID-19 refuse and recycling should be placed in a bag that is securely tied and then placed in another bag which is also tied. This will greatly reduce the risk of transmission to the people involved in taking the flat’s waste to the bins.
If you are a student self-isolating in University Accommodation on our Exeter campuses:
Residents whose receptions are Bridestowe House, Ross House, East Park
- Waste will be collected Monday and Thursday between 12.30 and 1pm – please leave your waste bags outside of your flat door for Housekeeping to collect. Please ensure it is in bags which are not overfull/heavy and are tied to prevent spillage
- Please do not leave loose items of waste in landings, corridors and stairwells
Residents whose receptions are Lopes Hall, Holland Hall, Birks Grange, JOC, Rowancroft
- Waste collections from outside the household door will be daily (where possible) for catered and Monday to Friday for self-catered, please ensure all items of waste are put into the black bin bags provided and tied to prevent spillage
- Please ensure waste is outside your household door between 8am and 11am
- Please do not leave loose items of waste in landings, corridors and stairwells
If you are a student self-isolating in University Accommodation on our Cornwall campus:
At Penryn Campus, waste will continue to be picked up from the collection points as normal throughout the week. If you are self-isolating due to a confirmed case and living in University Accommodation at Glasney Student Village or Packsaddle Hill:
- Special waste collections have been organised for 11am on Mondays, Wednesdays and Fridays – please leave your waste bags outside of your flat door and these will be collected separately. Please ensure it is in bags which are not overfull/heavy and are tied to prevent spillage. Please place any items for disposal into BLACK BAGS (we will not be able to recycle any of your items during the isolation period so put everything in black sacks) and place them outside your flat door shortly before 11am on the days listed.
- Please do not leave loose items of waste in landings, corridors and stairwells.
- These will be kept separate from other waste for at least 72 hours.
- If you need additional bin bags, please email firstname.lastname@example.org
If you are self-isolating awaiting test results, do not put any waste out for collection. It must remain in the property until the test results are back. This will be for a maximum of 48 hours. Following a negative result, you can then take your waste to the collection points as usual.
If you are self-isolating with possible coronavirus infection in a house in the local community, personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal. More information can be found online.
Unfortunately, shared laundry facilities in halls of residence will not be available to you, as these will be used by students who are notin isolation and we are unable to provide these in a COVID-19 secure way.
Students in Exeter who need to access laundry service can do so through the Exeter City Council Service. Just call the hotline or fill out the ‘students requesting community support’ form and a laundry service will be arranged for you.
Alternatively, detergent to wash clothes in your room can be ordered:
- For students on our Exeter campuses students via our online shop,
- For students on the Penryn campus from the Penryn Shop
- Alternatively from other supermarket suppliers, to be delivered to you.
At our Exeter campuses we are also in the process of making emergency bedding packs available to order with items including sheets and pillow cases. Details of how to order these will be available soon on our website
We will attend to make repairs at the earliest opportunity and will ensure staff follow social distancing and have full PPE whilst attending. When works are carried out you will be required to leave your bedroom/shared space whilst the repairs are taking place. All general faults will be carried out after the self-isolation period ends.
Non-emergency faults will be put on hold while your household is self-isolating. Black bags, cleaning products and toilet rolls will be left outside your household door.
Unfortunately with the current regulations, you are not allowed to leave your accommodation to smoke while you are self-isolating.
In response to the national lockdown introduced on Monday 4, January, the University has been reviewing its approach to accommodation fees.
For students who have University or FX Plus accommodation, or whose contracts were arranged through the University with a nominated partner, but have not returned to their term-time accommodation, the rent charges relating to this lockdown period will be waived. If you are unsure as to whether your accommodation is University owned or nominated, contact the Accommodation Office via SID.
This arrangement will cover the period of the national lockdown during which many of you have been asked by Government not to return to your term time accommodation. This began on 4 January and is currently expected to stay in place until mid-February.
- If you are not currently occupying your University accommodation, please do not make a payment for the January invoice. We will shortly be sending out further advice on the steps you will need to complete.
- If you have already made a payment for the January invoice but have not been able to return to occupy your accommodation, we will adjust your account by the appropriate amount following the lifting of the national lockdown. We’ll set out the process for doing this in due course.
- Some students on specific programmes, or with specific personal circumstances are permitted to return to campus, and some have remained with us over the winter break. They should pay their rent as currently invoiced. To keep our communities safe, students returning to campus should book COVID-19 tests as soon as possible for when you arrive in your term-time accommodation.
- Any student who returns to their accommodation or begins their occupation (for example in the case of certain PGT programmes) during the period of the national lockdown will be charged from the date of arrival. If you are returning to a University residence please let your reception team know.
Unfortunately, the University is unable to waive rental charges on contracts with private accommodation providers. We know that many students who are not in University-managed or nominated rooms are also being impacted by the national lockdown and may suffer an additional financial burden because of these measures. In partnership with the Students’ Guild and Students’ Union we have doubled the support available through the ‘Success for All’ Hardship Fund. If you are suffering additional financial burdens then please reach out for support and apply to the fund.
If you are suffering additional financial burdens then please reach out for support and apply to the fund. The Students’ Union Advice Service (Penryn) and the Students’ Guild Advice Service (Exeter) are available to offer guidance to students in Cornwall and Exeter respectively on matters including accommodation and finance.