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Information for students who are self-isolating - last updated 22 October 2020

Information for students who are self-isolating

Information for students who are self-isolating

Information for students who are self-isolating

Information for students who are self-isolating

Information for students who are self-isolating


What to do if you are self-isolating

If you begin to experience COVID-19 symptoms, or you have been notified of a requirement to self-isolate due to being in close contact with someone who has tested positive for COVID-19, follow these essential steps:

  1. Contact the Rapid Response Hub 
  2. Request to move to online study during this time, and notify your module convenors, by completing this form 
  3. Read the information available below on support groups and online activities such as sport
  4. Expect a call from the Rapid Response Hub - to check in and see if you have the support and information you need
Exeter: Students' online programme for self-isolation

We’ve put together a programme of social, sport and informative activities to help keep you connected.

Online programme for self-isolating students at Exeter campuses

Cornwall: Students' online programme for self-isolation

We’ve put together a programme of social, sport and informative activities to help keep you connected.

Online programme for self-isolating students based at our Cornwall campus

Facebook group for self-isolating students

Self isolating? Join our Connected Facebook group and virtually meet students who are also self-isolating.

Rules and guidelines for students in self-isolation

How long you need to self-isolate depends on if you have COVID-19 or you've been in close contact with someone who does. We recommend you refer to the full NHS Guidance, but the key points are summarised here:

If you have symptoms or tested positive – you must self-isolate for at least 10 days if:

  • you have symptoms of coronavirus and you tested positive, had an unclear result or did not have a test
  • you tested positive but have not had symptoms

If you have symptoms, the 10 days starts from when the symptoms started.

If you have not had symptoms, the 10 days starts from when you had the test. But if you get symptoms after your test, self-isolate for a further 10 days from when your symptoms start.

If you live with someone who has symptoms or who has tested positive - you must self-isolate for 14 days if you live with (or are in a support bubble with) someone who:

  • has symptoms of coronavirus and tested positive, had an unclear result or did not have a test
  • tested positive but has not had symptoms

This is because it can take 14 days for symptoms to appear. The 14 days starts from:

  • when the first person in your home or support bubble started having symptoms
  • the day they were tested, if they have not had symptoms – but if they get symptoms after they were tested, self-isolate for a further 14 days from when their symptoms start

Get a test to check if you have coronavirus if you get symptoms while you're self-isolating. If your test is negative, you must still keep self-isolating for the rest of the 14 days. If your test is positive, you must self-isolate for 10 days from when your symptoms started. This might mean you're self-isolating for longer than 14 days overall. You can stop self-isolating after 14 days if you do not get any symptoms.

If you’ve been told to self-isolate by the NHS Test and Trace or the NHS COVID-19 App - you must self-isolate for 14 days if either:

  • you get a text, email or call from NHS Test and Trace telling you to self-isolate
  • you get an alert from the NHS COVID-19 app telling you to self-isolate

This is because you've been in close contact with someone who has coronavirus and there's a chance you might have caught it. You need to self-isolate for 14 days because it can take 14 days for symptoms to appear.

There is now a legal requirement to self-isolate if you test positive for COVID-19, or you are contacted by NHS test and trace to say you have been in close contact with someone who has tested positive. If you are instructed by the Rapid Response Hub, or by NHS test and trace that you have been in close contact with someone outside your household who has tested positive, you are also legally required to self-isolate for the period stated by the NHS or Rapid Response Hub teams.

The most serious consequence is that you may be putting the health and lives of yourself, your friends, University staff and others in our community at risk. Furthermore, a large-scale outbreak could lead to additional local restrictions from Public Health England – including the possibility of a local lockdown, as has happened at other UK universities.

Most of the measures, such as not mixing in groups larger than six people in total, are current UK law. Breaking a period of self-isolation is now a criminal offence, punishable by large fines and potentially leading to a criminal record which could have an impact on future employment. It could also result in significant sanctions from the University that can include suspension and expulsion. Those who do not comply with the requests in the Registrar’s email or who ignore any instructions regarding COVID-19 safety, risk disciplinary action taken by the University.

The University and the Students’ Guild and Students’ Union have worked very hard all summer to provide all we can on campus, with a mix of online teaching and activities to give us flexibility where needed. The more we can reduce the number of cases of COVID-19 the more we can enjoy some activities on campus and hopefully as and when restrictions ease, these can be increased. That’s why we have asked students to abide by our Safe Community Charter.

The vast majority of our students have been exemplary in following the guidelines, adapting to the new situation we all find ourselves in and, in doing so, demonstrating the highest standards of respect and consideration for all.

Being in self-isolation means that you must not meet other people outside of your household, you should not have any visitors and you must try to keep 2m away from all other members of your household to prevent any spread of infection. It is vital that you follow the rules regarding self-isolation. This is to ensure we protect the students and staff of the University and safeguard the health of our wider community by stopping the spread of COVID-19. We need everyone to play their part.

You can find full details of how to self-isolate on the NHS Website.

Whilst you are self-isolating, there are restrictions on your movements and you should not leave your accommodation, unless there is an emergency, for example you hear the fire alarm. This includes not leaving your accommodation for exercise or to do laundry. This is in line with current Government advice.

If you feel that you may come to harm by remaining in your household, then you should call our Estate Patrol team (Exeter) – 01392 729999, or our Security team (Cornwall) – 01326 255875.

We have support in place whilst you are self-isolating, including a programme of online events, fitness sessions and welfare, wellbeing support. You can find out more about what is in place on this website.

You may also wish to refer to NHS Guidance on how to avoid spreading coronavirus to people you live with

We have had a number of enquiries regarding travelling home during term time. We have sought advice from Public Health England and this is clear. In order to reduce the risk of COVID transmission locally, nationally and internationally, the best option is for students to remain at University. Our blended learning programme means that you can continue your studies with us safely and access the support you need during this time. However, if you need to travel home and are not self-isolating or showing symptoms then you can do so if you adhere to current Government advice (e.g. wearing face coverings on public transport).

If you are self-isolating then PHE have made it clear that you must remain in your current accommodation to complete your period of self-isolation.

All students must be aware that the Government are currently advising not to travel into and out of areas which are designated as in the ‘high’ or ‘very high’ tiers. This means that if you travel from Devon or Cornwall, currently in the ’medium’ tier, to somewhere which is in one of the higher tiers, you will need to stay updated with the guidance that applies in that area, and there may be restrictions on traveling back.

If someone is told to self-isolate, it is very important that they do so in order to keep everyone safe and healthy. Breaking self-isolation rules can result in disciplinary procedures for both staff and students, as well as incurring significant fines if the police are notified.

If you have concerns about the behaviour of someone who is self-isolating, if you are comfortable doing so, we encourage you to politely and safely raise the issue with whoever you believe is breaking the rules to make sure that they understand their self-isolation obligations (making sure to maintain social distancing and abide with COVID-19 rules while doing so). If this is not possible, you are not comfortable raising the matter yourself, or if you observe serious or persistent rule breaking, you can report using this online form, under COVID-19 breach.

If there is an incident in progress, please contact the University’s Estate Patrol Team (Exeter) or Penryn Campus Security (Cornwall) who will address the situation.



If you test positive for COVID-19, you must self-isolate, and you must not meet anyone outside of your household. In all circumstances, you should still try and social distance within the household, regularly wash your hands, and follow all other guidance.

The NHS have produced guidance on how to avoid spreading coronavirus to people you live with. 

NHS Inform Scotland have published useful advice for those living with COVID-19 within a household, which you may wish to review.

The NHS Guidance on what to do if you get coronavirus symptoms for a second time is as follows:

If you get symptoms of coronavirus (COVID-19) again, you must self-isolate immediately and ask for a test. The symptoms are a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste. If someone you live with (or someone in your support bubble) gets symptoms again, you must also self-isolate immediately. You must self-isolate again even if you've had a positive test result for coronavirus before. You probably have some immunity to coronavirus but it's not clear how long it will last.

You can request a test for coronavirus via the Rapid Response Hub.

Support for students in self-isolation

The University will be offering an online programme of activities for all students who are self-isolating. We have put together a variety of activities to support and entertain students needing to self-isolate throughout the 14-day period. You can view the whole programme for Exeter Based Students here and for Cornwall Based Students here. Everyone can join us on the connected Facebook group, to meet with other students who are self-isolating across our campuses.

Exeter campuses

If you are self-isolating in University accommodation or in private accommodation within the city of Exeter, you can order essential grocery items for delivery from the University Marketplace, and order food and drinks for takeaway or delivery via our University outlet Isca Eats. Both our Marketplace delivery and Isca Eats can be ordered and paid for online.

For students in University of Exeter catered halls, you will have your meals delivered to your room. Complete this form to activate a daily delivered room meal service provision. If you order a meal and this is not delivered, please report this to your residence reception.

Penryn campus

If you are in catered halls, food provisions will be provided to you for Monday to Friday and delivered to the front door of your flat. If you need to order food from the shop for the weekend, please make sure you place your order online before 4pm on the Friday to ensure our team has time to prepare it. Food orders will be dropped off outside your flat door – staff will knock on your door at delivery times but will not enter the flat – please check outside your flat door.

If you are in self-catered halls on campus, you can also use the shop’s online ordering facility, as outlined above. Please place your order before 4pm to ensure our team has time to prepare it. Food orders will be dropped off outside your flat door – staff will knock on your door at delivery times but will not enter the flat – please check outside your flat door. Students that are living in University halls of residence in Cornwall should review the information available on these pages.

There are a wide range of supermarket and food delivery services in the local community, which will deliver food and provisions to your accommodation. We have listed some of these below.

Exeter supermarkets and local outlets – delivered to your accommodation:

Note that you may need to plan ahead and book in advance to arrange your delivery slot. There are also a number of local companies that can provide pre-prepared food boxes with set-menus:

Cornwall supermarkets and local outlets - delivered to your accommodation:

Other delivery options include:

If you develop any COVID-19 symptoms or begin to feel unwell during your time in self-isolation, you will need to contact our Rapid Response Hub. Find out more about the Rapid Response Hub, including how to request a COVID-19 test, on their dedicated webpage.

We know this is a challenging time for everyone and you may be feeling anxious, particularly if you are currently self-isolating. We have a lot of support available to you, with welfare teams available to talk to you in a confidential and non-judgemental space about any issues issue you need support with.

For students in Exeter, please visit our Wellbeing Services website details on how to access these services.

In Exeter our Residence Life Team also has an in-depth knowledge of the support and wellbeing services on offer at the University, and can provide support to students living in University accommodation. They can answer questions, help with any problems, and keep you up-to-date with what’s going on in the University and city. The Residence Life Team will offer a variety of support, events, and opportunities for students to ask questions while they are in self-isolation. Please visit their webpage for more information.

Residence Life also run an instant chat seven days a week from 6pm – 9pm where you can speak to a Residence Life Support officer instantly. Go to the Residence Life webpages for more information and to access the chat.

For students in Cornwall, our Living Support and Wellbeing team offer a wide range of support including self-help, online resources, advice and information, and referrals where needed.

All students can also access our on line self-help tool SilverCloud for support with changing negative thought processes that lead to anxiety, depression and stress.


Anyone self-isolating will be able to register online with our Student Health Centre.

If you are studying in Exeter – please register with the Student Health Centre online before you get here. Additional information on the services available can be found on the Health Centre homepage.

If you are studying in Cornwall, you can access The Penryn Surgery, which is available in the Tremough House Annexe, Penryn Campus, five days a week during term time. You can register with the Penryn Surgery by emailing to request a registration form.

If you are self-isolating and need medicine such as paracetamol or cough medicine, you can have these delivered in your supermarket shop or order through our Marketplace delivery service at Exeter or The Shop at Penryn.

If you are nearing the end of your prescription, or need a new one, you can have your prescription delivered to your home or accommodation - is one of the websites to do this.

For students living on our Exeter campuses, we are also working with Exeter City Football Club Community Trust who are able to deliver these to you. To utilise this service please call 07711 331452.

For students in living in Penryn and Falmouth, your local pharmacy may deliver if you tell them you are self-isolating. If you are living in on-campus accommodation, they may be able to arrange delivery to Glasney Lodge and we will drop it to your flat. The halls teams in off-campus university accommodation will also be able to offer support with pharmacy deliveries.

Please note, if you are ordering any age-restricted products, additional control measures will be in place, and proof of age must be shown on request.

We know that isolation is not easy and to help keep you entertained, we are providing a Digital Hamper for students who have a positive COVID-19 result or are self-isolating because they have been in close contact with positive cases. The hamper contains vouchers for lots of services including Sky Store, PlayStation and Xbox.

If you are eligible you will be contacted following an email from the Rapid Response Hub by the Digital Hamper team

For more information is available on our wellbeing website

If you need IT support, including during a period of self-isolation, contact SID by logging an enquiry online. If your enquiry is urgent, you can talk to one of our IT support analysts by telephoning SID on:

0300 555 0444 (UK)
+441392 724724 (International)


We have launched a new virtual desktop service which lets you access a huge range of learning resources remotely that you may need for your course.

With an internet connection and suitable device (including Windows, Mac and Chromebook) you can access:

1. A software directory with download links for you to install software on your own devices.
2. Windows Virtual Desktop, providing secure access to a suite of applications to support your study.*
3. LabStats Remote Desktop, providing secure access to graphic-intensive software. *

*The software available remotely will depend on the college in which you are studying.

To find out more visit the virtual desktops webpage. If you need more detailed guidance the Digital Hub can help.

If you encounter issues please contact SID or email

At the University of Exeter we take the wellbeing of our students very seriously. Please inform us if you are unable to attend your lectures for any reason. We have a number of different reporting mechanisms so please follow the process that best fits your situation:

If you are reporting Illness/Absence due to a non COVID-19 reason: Report via iExeter

If you are requesting Remote Study for the whole Term: Contact You will need to provide your name, course details and student number. Please be aware that currently you can only apply for Remote Study for the Autumn Term.

If you have COVID-19 symptoms and need to self-isolate: First contact the Rapid Response Hub to request a test. Then ensure your module convenors are aware by completing our Self-Isolating Student Reporting form. This form is also available on all ELE pages. You only need to fill in the form once in order to notify all of your module convenors.

If you have been requested by Public Health England to self-isolate: Let us know by using the Self-Isolating Student Reporting form. You will also find the link on all of your module pages in ELE. You only need to report once in order to inform your college.

For students on Medicine, Nursing and Medical Imaging programmes needing to self-isolate: Please complete the Self-Isolating Student Reporting form and then also follow the absence reporting advice for your specific programme (such as ARC reporting).

Personal waste (such as used tissues) and disposable cleaning cloths should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal. More information can be found online. If you have any concerns about waste collections whilst self-isolating you can contact your Community Wardens:

For information on waste disposal for students in University accommodation, please see the section titled Accommodation, further down on this page.

Self-isolating when arriving to the UK from overseas

UK Government COVID-19 regulations mean that many travellers arriving in the UK will need to self-isolate for two weeks upon arrival. There are a number of territories and countries with no self-isolation requirement for travellers arriving in the UK. This list is regularly updated and you should continue to check this on the Government website.

Travellers from any country not on this list must self-isolate for 14 days when you arrive in the UK. This applies to UK residents and visitors to the UK. You will also need to self-isolate if you visited or made a transit stop in a country or territory that is not on the list in the 14 days before you arrive in England. In England, if you do not self-isolate where required you can be fined £1,000. Exeter Students failing to self-isolate can also be subject to University disciplinary procedures.

Don’t worry though, if you do need to self-isolate upon arrival in the UK, the University will offer a number of services to support you.

If you are:

  • a new student who is travelling from outside the UK to our Exeter or Cornwall campuses prior to your arrival and you are a student who would be covered by our accommodation guarantee, even if you have decided not to live in our accommodation for the academic year
  • and at the time of making your booking for accommodation you are due to arrive in the UK having spent the 14 days prior to your planned arrival date in a country that is not on the UK Government travel corridors exemption list, we will provide free accommodation to self-isolate for the required duration, in University residences. To find out more about this please visit the prospective student Accommodation pages here.

If you have arrived from overseas and need to self-isolate don’t worry you are not alone!

The University have put together several activities during this 14-day period. View the whole programme for Exeter Based Students and Cornwall Based Students.

We understand that one of the biggest concerns for our international students may be how restrictions on flights could affect your ability to return to campus. We are doing all we can to help those students affected, in particular those who live in countries that have seen significantly reduced scheduled flights to the UK. We are looking into a number of options and further details will be communicated with you.

Depending on when you arrive, and where you enter the country, you may be able to take advantage of the Airport Collection Service, so have a look and see if this is an option for you. We will offer some coaches specifically for students who need to self-isolate, so you can travel safely.

If you are not able to use the Airport Collection Service, we recommend you read the Government advice on travelling to the place where you are self-isolating. If you do need to use public transport to get from the Airport to your accommodation we recommend you check our guidance on planning your travel to university, to ensure that you are taking the most direct route to campus.

Everyone travelling to the UK must complete a Passenger Locator Form prior to your departure. You will be required to show proof of a completed Passenger Locator Form at the UK border. You can complete it up to 48 hours before you enter the UK. All students required to self-isolate when they arrive in the UK will need to give details of the accommodation in which they plan to self-isolate, so please be sure to have these details arranged when you complete the form. If you need help finding self-isolating accommodation, please read our FAQ on how to arrange this – we will be able to support you during this time.

You may be refused permission to enter the UK (if you are not a British citizen), or fined if you fail to provide your contact details or do not self-isolate, unless you arrive in the UK from an exempt country. In England, if you do not self-isolate, you can be fined £1,000. If you do not provide an accurate contact detail declaration – or do not update your contact detail form in the limited circumstances where you need to move from the accommodation where you’re self-isolating to another place to continue self-isolating – you can be fined up to £3,200. Full detail of this can be found on the Government webpages.

To notify your module convenors that you are self-isolating on arrival to the UK, please complete the Self-Isolation Student Reporting form. This form is also available on all of your ELE pages. Please note, you only need to complete this form once. 

The Foreign and Commonwealth Office are regularly reviewing the COVID-19 data and may update the list of Countries and territories with no self-isolation requirement on arrival in England at any time. It is important for you to regularly check the FCO's Coronavirus Travel Corridor guidance to see if travellers from your country are required to self-isolate upon arrival in the UK. If the status of your country changes and you need to self-isolate upon arrival in the UK, it is important you make suitable arrangements to self-isolate before you travel.

If you are a new student studying in Exeter, then to book self-isolation accommodation only please visit our online store. If you wish to use the University's Airport Collection Service and require self-isolation accommodation then please choose the combined product for this which is also available within the online store.

If you are living in Cornwall, please contact our Accommodation team in Cornwall for details about booking accommodation.

Returning students going into private rented accommodation are advised to self-isolate in their private accommodation following Public Health England guidelines.

If you arrive in England from a country that has been added to the Travel Corridor list on or after the date it is added, you may no longer need to self-isolate. Check the guidance on Travel Corridors if you think this may apply to you.

If you are studying in the UK for more than six months and are from one of the countries listed on the Police Registration section of our website, you are required to register with the police when you arrive in the UK. Information on this can be found on our When you Arrive in Exeter website.

However, please note that you will not need to register with the police while you are self-isolating, as it is more important that you complete your self-isolation period safely. The police are aware of this and understand that students may take longer than usual to register. You should register with the police as soon as possible after your period of self-isolation has been completed.

Your studies

If you are required to self-isolate you will need to complete our Self-isolating Student Reporting form available on all of your ELE pages. This will enable your module convenors to best support you with your education while you are self-isolating. You only need to complete this form once. 

No. We have spent the summer developing a blended education delivery programme, which allows us to provide the excellent education and associated support you expect from the University of Exeter, whilst also reacting to the changing circumstances of this global pandemic. We will continue to provide face to face teaching where possible but otherwise have flexible online options which we believe will allow students to achieve their best personal educational outcomes. This aligns with the Government’s clear expectation at universities continue to provide such a blended offering. As Universities UK have made clear to the Government, providing this blended learning offering, as well as the complexities of student support in the context of the pandemic, is at least as costly, and in most cases more expensive, than in a ‘normal’ year. This is largely due to our commitment to ensure that additional student learning support is in place, including catch-up study opportunities, as well as costs of enhanced digital learning platforms and the additional COVID-19 secure measures required on our campuses. As such, we will not be offering refunds on tuition fees.

If someone has tested positive they must immediately self-isolate, along with members of their household. Their close contacts will also be identified, contacted and told to self-isolate. If you have not been told to self-isolate you can still attend your face to face teaching as normal. You must follow all the rules and guidance on attending safely, which includes wearing face coverings (unless you are exempt) and socially distancing. Should you develop symptoms of COVID-19 you should immediately self-isolate and contact the Rapid Response Hub.

Accommodation information

From the UK Government website, a household means:

  • one person living alone
  • a group of people (who may or may not be related) living at the same address and who share cooking facilities, bathrooms or toilets and/or living areas
  • a support bubble

For students in Exeter based Halls of Residence, to check who is classed as being in your household contact

For students in Cornwall based Halls of Residence, your household will usually be your flat of 6 or 7 individuals sharing a communal kitchen. Contact with any queries.

If you are experiencing symptoms of COVID-19, you have tested positive, or you have been told you are a close contact of someone who has tested positive, you are required to self-isolate by UK law. Any breach of this is now a criminal offence. As you will be using the facilities provided to you in your accommodation contract, we will not be offering any refund to students in University accommodation for periods of self-isolation. A range of support is available during your period of self-isolation, information on this can be found here.

We have worked incredibly hard to create a flexible learning experience which can respond to changing UK government restrictions during this pandemic, which includes as much face to face teaching and other on-campus activities as possible. While the number of cases in the UK has risen recently giving rise to stricter rules, as and when cases reduce and restrictions are eased our planning is that activities on campus will increase. We therefore believe that our accommodation will be needed by our students throughout this academic year and so there are no plans to offer refunds.

If you are not living in University-managed accommodation (i.e. you are with a private provider or landlord) you will need to contact them direct to discuss your wishes and the terms of your contract.

If you have symptoms of COVID-19, are waiting for test results, or have been told you are a close contact of someone who has COVID-19 the UK government states that you must you must self-isolate. Therefore you cannot change your current accommodation until that period of self-isolation is complete. Please contact the Accommodation Office to advise them of your circumstances. We will also not be able to move you into a household that is self-isolating so this may delay us being able to process your request to move until after the period of self-isolation is complete.

We are not planning to make further restrictions in our accommodation but we are in constant dialogue with Public Health England (PHE) and it is possible that if there is a group of cases they may tell us that a larger group of students are required to self-isolate. In this case, anyone told to self-isolate must stay where they are.

We will be delivering food to students who are self-isolating in catered halls in Exeter three times a day. Complete this form to notify us if you are self-isolating in catered Exeter based Halls of Residence.

If you are in catered halls at Penryn, a hot breakfast and evening meal will be delivered to the front door of your flat Monday to Friday.

To order food from the Penryn shop for the weekend, visit their webpages. Make sure you submit your order before 4pm on the Friday to ensure the team has time to prepare it. You will need to complete this form to notify us of any allergens and dietary requirements. Food will be dropped off outside your flat door, so please do check outside your flat doors at the delivery time.

We have worked hard with Public Health colleagues to find a way to facilitate regular outdoor time for self-isolating students but it is not possible for us to do this without compromising the COVID-security of fellow residents who are not self-isolating. We know that this is very challenging, but unfortunately we have to follow the guidelines and these are the same restrictions that would be placed on anyone needing to self-isolate in a flat or accommodation without direct access to private outside space.

We are providing a variety of online workouts and exercise classes to support students with staying active during self-isolation. You can sign up to these using the online form.

Our Residence Life Teams are also providing weekly fitness sessions including yoga – you can find out more about these on our ‘Connected’ online programme of events and activities:

If you are living in University accommodation on our Exeter Campuses, we will endeavour to deliver post to outside your flat door at least twice a week whilst you are self-isolating.

You can collect other deliveries, including parcels and grocery deliveries from the entrance of your block/residence - you must wear a face covering and social distance while doing so. To ensure you are not mixing with non-isolating students, you are not allowed to collect any deliveries from your reception area. 

For students living in University accommodation on our Cornwall campus, post and packages will be dropped inside your flat door on Monday, Wednesday and Friday mornings.

Please protect staff by double bagging all your waste and recycling. Government guidelines state that where there are possible cases of COVID-19 refuse and recycling should be placed in a bag that is securely tied and then placed in another bag which is also tied. This will greatly reduce the risk of transmission to the people involved in taking the flat’s waste to the bins.

If you are a student self-isolating in University Accommodation on our Exeter campuses:

Residents whose receptions are Bridestowe House, Ross House, East Park

  • Waste will be collected Monday and Thursday between 12.30 and 1pm – please leave your waste bags outside of your flat door for Housekeeping to collect. Please ensure it is in bags which are not overfull/heavy and are tied to prevent spillage
  • Please do not leave loose items of waste in landings, corridors and stairwells

Residents whose receptions are Lopes Hall, Holland Hall, Birks Grange, JOC, Rowancroft

  • Waste collections from outside the household door will be daily (where possible) for catered and Monday to Friday for self-catered, please ensure all items of waste are put into the black bin bags provided and tied to prevent spillage
  • Please ensure waste is outside your household door between 8am and 11am
  • Please do not leave loose items of waste in landings, corridors and stairwells

If you are a student self-isolating in University Accommodation on our Cornwall campus:

At Penryn Campus, waste will continue to be picked up from the collection points as normal throughout the week. If you are self-isolating due to a confirmed case and living in University Accommodation at Glasney Student Village or Packsaddle Hill:

  • Special waste collections have been organised for 11am on Mondays, Wednesdays and Fridays – please leave your waste bags outside of your flat door and these will be collected separately. Please ensure it is in bags which are not overfull/heavy and are tied to prevent spillage. Please place any items for disposal into BLACK BAGS (we will not be able to recycle any of your items during the isolation period so put everything in black sacks) and place them outside your flat door shortly before 11am on the days listed.
  • Please do not leave loose items of waste in landings, corridors and stairwells.
  • These will be kept separate from other waste for at least 72 hours.
  • If you need additional bin bags, please email 

If you are self-isolating awaiting test results, do not put any waste out for collection. It must remain in the property until the test results are back. This will be for a maximum of 48 hours. Following a negative result, you can then take your waste to the collection points as usual.

If you are self-isolating with possible coronavirus infection in a house in the local community, personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal. More information can be found online.


Unfortunately, shared laundry facilities in halls of residence will not be available to you, as these will be used by students who are notin isolation and we are unable to provide these in a COVID-19 secure way. 

Students in Exeter who need to access laundry service can do so through the Exeter City Council Service. Just call the hotline or fill out the ‘students requesting community support’ form and a laundry service will be arranged for you.

Alternatively, detergent to wash clothes in your room can be ordered:

  • For students on our Exeter campuses students via our online shop,
  • For students on the Penryn campus from the Penryn Shop 
  • Alternatively from other supermarket suppliers, to be delivered to you.

At our Exeter campuses we are also in the process of making emergency bedding packs available to order with items including sheets and pillow cases. Details of how to order these will be available soon on our website 

We will attend to make repairs at the earliest opportunity and will ensure staff follow social distancing and have full PPE whilst attending. When works are carried out you will be required to leave your bedroom/shared space whilst the repairs are taking place. All general faults will be carried out after the self-isolation period ends.

Non-emergency faults will be put on hold while your household is self-isolating. Black bags, cleaning products and toilet rolls will be left outside your household door.

Unfortunately with the current regulations, you are not allowed to leave your accommodation to smoke while you are self-isolating.