What’s open on campus
For information on what buildings, student support services, food and catering outlets are open on campus, visit our Coming to Campus pages
We’re hoping 2021 will be a bit more normal, but if needed we've worked closely with our academics to develop a blended approach that combines on-campus teaching alongside more flexible, interactive online learning that will provide an excellent education experience that can quickly adapt to changing circumstances.
Each department, or programme, has summarised how they will continue to provide high quality teaching and learning should the UK Government roadmap and regulations change
If you are returning to halls, be assured that University accommodation offers a safe and happy environment. We are preparing our accommodation for arrivals on our campuses in line with Government advice and our enhanced cleaning measures will remain in place to keep you safe and protected. Find out more on our Exeter accommodation and Cornwall accommodation webpages.
Your wellbeing is extremely important to us, and even more of a focus during these times. Wellbeing and welfare support is available 24/7, which means you have support available around the clock should you need it. Our Wellbeing Services in Exeter and Cornwall are open for you and have been carrying out appointments remotely, throughout this time. We’re working on plans to enable you to get a rapid test for the virus if you feel unwell and, by working with the healthcare community in Devon and Cornwall, we’ll make sure you’re supported during any periods of isolation and/or treatment.
Please remember you also have access to a host of resources, such as SilverCloud cognitive behavioural therapy programmes, and we would encourage you to use these services should you need to do so.
We are committed to ensuring you have fair and equal access to university, irrespective of your background, and understand that certain aspects of university life can be very challenging. You may be eligible for additional support throughout your studies, from bursaries to academic and employability support. Please see our website for information about how we can support you.
We are one community that looks after and supports each other, and we’re absolutely committed to supporting you and your wellbeing.
Your social life
Students’ Guild - for students usually based in Exeter
There are a wide-range of digital events on offer for students, including those organised by the Guild's amazing 300 societies. To view and get involved with upcoming events, head over to their website, and stay up to date with their social media @ExeterGuild.
Students’ Union - for students usually based in Cornwall
The Students’ Union is putting on a range of events both online and in person as students return to campus. You can find out more about what they have planned for their welcome events and beyond on their website, and see how to get involved with clubs and societies who run their own range of activities.
There is also the opportunity to leave feedback about your student experience on the new Octopus feedback tool!
If you live in University accommodation in Cornwall, you can access the ‘ResLife’ social programme. The ResLife team is a friendly group of fellow students with a good understanding and knowledge of student life. The Res Life team will be joining up with the SU and Events teams to host a social calendar of events and activities for students living in halls of residence, both on and off campus, as well as acting as a friendly and familiar face in halls for signposting you to relevant wellbeing and support services. Find out more online, including how you can link up with them on social media.
Respecting our local communities
Please remember that our local communities in Exeter and Cornwall have been significantly impacted by COVID-19 and anxieties and concerns remain very high.
We know that the vast majority of students have been following COVID-19 guidance carefully but some have not and this has triggered concerns from local residents. The city councils and Devon and Cornwall Police continue to manage and proactively monitor and manage community adherence to official COVID-19 guidance and your health and safety and that of the wider community must be your top priority.
Please also remember what your responsibilities are as an important member of our community including care and consideration for your neighbours in terms of minimising noise levels, particularly when many people are now working from home or are isolating, and ensuring you dispose of rubbish and waste safely and quickly.
As Government guidance is constantly adapting, we are also recommending you keep informed of official COVID-19 guidance.
If you have any questions or queries for the University's Community Liaison Team, please email: firstname.lastname@example.org..
Regular COVID-19 testing
All students are expected to get tested when they return to University and then undertake regular, COVID-19 tests after this to help protect our University community.
Find out more about regular COVID-19 testing
REMEMBER, if you experience any COVID-19 symptoms however mild, you must follow a different test process to ensure we can prevent onward transmission. Book your test through our Rapid Response Hub.
Please view our FAQs on the Doctoral College website for the latest information on COVID-19 support.
COVID-19 health, wellbeing and safety | Vaccinations | Keeping safe in your household | Travel advice| Your studies | Further information and general enquiries
Please note the advice on this page may change, particularly as there are ongoing updates to the Government guidance.
If you experience any COVID-19 symptoms (a new persistent cough, a high temperature, loss of taste and smell) you must self-isolate immediately and book a HALO/PCR test via our Rapid Response Hub
If you need to self-isolate, please see our 'information for students who are self-isolating' webpage for frequently asked questions and information.
Please do not be worried, the support teams and your College will be on hand to make sure this does not affect your studies and University experience.
We have published full information on the steps you will need to complete and the support available for periods of self-isolation, including academic support, staying connected and accessing supplies during self-isolation, on our webpages.
The health and wellbeing of our students is our overriding priority.
We want to ensure we can support you to feel safe when you are on campus and to support this, we would suggest you complete a COVID-19 age Individual Vulnerability Risk Assessment if you are concerned. The risk assessment will help to identify a COVID-19 age vulnerability level and where this is identified as High or Very high further information on who to contact and what support is available is included within the results of the assessment.
If you fall into this category, can we ask that you also reach out to the Rapid Response Hub to enable the University to ensure we fully understand your circumstances and in particular any impact the changing risk profile may have on you. The Team in the Rapid Response Hub will be able to assist you in identifying which services within the University can support you including contacting the Accommodation Team, Wellbeing and your College to ensure your specific needs are understood from both an education and residential perspective.
The government advice for people previously considered clinically extremely vulnerable from COVID-19 was updated on 28 September 2021.
The shielding programme has now ended in England and government advice is that, as a minimum, people previously considered clinically extremely vulnerable from COVID-19 should follow the same guidance on staying safe and preventing the spread of COVID-19.
However, staff should consider advice from their clinician or health professional on whether additional precautions are right for them.
The University has therefore decided not to change the existing personal risk assessment process that is currently in place. We will continue to support those staff who are still considered at high risk from COVID-19. To find out more about this, please visit our dedicated HR pages.
If you feeling unwell or are concerned about COVID symptoms please contact your GP surgery or NHS 111 to access clinical advice and assessment.
For students with a disability or a mental health concern - our AccessAbility team is available for you to discuss any concerns you may have. You can find information on contacting the team on our website.
Face coverings will no longer be required in outdoor areas. However the University has a strong expectation that students and colleagues will continue to wear face-coverings in shared indoor spaces to lower the risk of COVID-19 transmission.
Government guidance is that face coverings remain mandatory in healthcare settings. This will apply to colleagues and students using our RILD building and other hospital sites in Cornwall and Exeter. Please also be mindful that there may be different guidance in place if you are in a shared setting, such as an NHS building.
Please also remember and be sensitive to the fact that some members of our community are unable to wear face coverings.
If you have COVID-19 symptoms and you are travelling to one of our test sites to take a test, you must wear a face covering at all times, keep a safe distance from others, use sanitiser gel on your hands and avoid touching surfaces.
In summary, guidance is as follows:
- All persons are strongly recommended to wear a face covering inside the buildings – this can be their own re-usable cloth face covering
- There is a strong expectation that we will continue to wear face coverings where we cannot keep a safe distance from others.
- If you are in an individual office you do not need to wear a face covering but you are strongly recommended to do so if you’re moving around your building or wider campus.
- You are asked to test yourself before coming to work as this is another useful way to control infection and protect others
- Face coverings will continue to be made available to all staff, students and visitors from the face covering stations and in the in the event that a person has lost, forgotten or broken their face covering, or would prefer to use a 3-ply disposable (non-reusable) face covering. Transparent face coverings and visors are also available from University receptions.
- Some tasks, based on the local risk assessment, may require staff who will be required to work in very close proximity to other staff, students or members of the public, to continue to wear a face covering for the time being.
- In the event of a change in government policy or local outbreaks requiring public health intervention, at the request of a competent body, all staff, students and visitors will be required to wear face coverings if requested, unless exempt.
Re-usable cloth face coverings can be used and disposable (non-reusable) face coverings remain available from the following locations:
Streatham Campus: Forum Street (entrance to Devonshire House, and Sanctuary / Blackwell’s foyer); Building:One; Peter Chalk Centre; Old Library
St Luke’s Campus: X-Keys café; InfoPoint
Penryn Campus: Glasney Porter’s Lodge; Masters suite (for Masters students only); ESI reception (for staff only)
Some members of our University community are exempt from wearing face coverings. The reason may not always be obvious however, whilst not being a requirement, these members can request exemption cards or badges to highlight their exemption. Obviously, whilst we should all strive to respect everyone’s privacy.
Exemption cards, lanyards and badges available for colleagues and students who choose to use one and these are available from:
· University Main Reception, Streatham Campus
· Info@St Luke’s
· Cornwall: Glasney lodge for students, ESI reception for staff
· Our campus Here2Help team (Exeter) and Marshalls (Cornwall)
“Please give me space” cards and badges are also available at the above locations.
Your wellbeing is extremely important to us and we would like to highlight the resources that are available to support you, if needed. This includes our self-help tool, SilverCloud and our Wellbeing Services at both our Exeter and Cornwall campuses. Also see our COVID-19 welfare webpages. Nightline is available from 8pm-8am to talk or instant message.
There are a number of support services available to staff during this period. Our self-help tool, Spectrum Life, can be used to access 24/7 telephone counselling via our online portal, as well as a range of well-being resources and guides. You can also talk to your line manager if you have any queries. Also see our COVID-19 welfare webpages.
The University, in partnership with its alumni community, has set up the Success For All Fund to help students experiencing unexpected financial difficulties due to the coronavirus outbreak. All registered undergraduate and postgraduate University of Exeter students facing financial difficulty because of the crisis are eligible to apply, irrespective of fee-status.
For more information and how to apply, please visit the webpages.
It has also been noted that should a student’s financial situation change, they may be eligible for a reassessment from the Student Loans Company. Contact the Student Loans Company to find out more.
Vaccine information: For the latest information and advice see our dedicated vaccine page for students - www.exeter.ac.uk/coronavirus/students/vaccinations/.
Information on travel overseas and arriving in the UK from overseas, is available on our international travel advice pages.
Please visit the dedicated pages should you require more information on Remote Study, examinations and the no-disadvantage guarantee, or if you are a postgraduate research student full information from the Doctoral College
If you are unable to attend your lectures due to self-isolating report via iExeter through the 'teaching and learning tools' tile. You should also speak to your tutor for advice on how to catch up on any missed classes.
If you are unable to attend in person teaching because you have arrived from overseas and are required to self-isolate, you do not need to apply for remote study as long as you are able to return to on-campus teaching by Friday 8 October 2021. [PJ1] If you are self-isolating after the 8 October, you will need to put in an application for remote study (if this is available on your programme). For more information, please see our dedicated Remote Study web pages.
In the meantime, you will be able to access some learning content through your ELE pages and you should ensure that you are keeping up with this and associated work whilst in quarantine. Please attend the on-campus teaching in your timetable as soon as your quarantine ends and seek any clarification about content of sessions missed.
If you hold a Tier 4/Student visa we will be able to monitor your engagement through your use of online learning materials, so there will not be any negative consequences for your immigration status if you are unable to attend in person teaching.
STUDENTS ON A UNIVERSITY OF EXETER PROGRAMME (OUTBOUND)
Where it is safe and practicable we will support your decision to attend an in-country placement whether that be for study or work abroad. We have published the answers to a range of frequently asked questions on our Go Abroad webpages. Please review the information available on these webpages as we continue to provide further updates and guidance.
INBOUND STUDY ABROAD STUDENTS
The University of Exeter is committed to facilitating a great student experience, we are monitoring updates on Covid 19 closely and will continue to provide as much advice, care and support as we can to our University community, in advance of you arriving to campus.
Pre-arrival information, FAQs and contact information can be found on our website.
If you need IT support, including during a period of self-isolation, contact the IT Service Desk. If your enquiry is urgent, you can talk to one of our IT support analysts by calling:
+44 (0) 1392 72 5050
VIRTUAL DESKTOP PLATFORM AVAILABLE FOR STUDENTS
Our virtual desktop service lets you access a huge range of learning resources remotely that you may need for your course.
With an internet connection and suitable device (including Windows, Mac and Chromebook) you can access:
1. A software directory with download links for you to install software on your own devices.
2. Windows Virtual Desktop, providing secure access to a suite of applications to support your study.*
*The software available remotely will depend on the college in which you are studying.
If you encounter issues please contact the IT Service Desk.
If you need IT support, including during a period of self-isolation, contact the IT Service Desk. If your enquiry is urgent, you can talk to one of our IT support analysts by calling:
If you have concerns about your course or educational experience, please contact your personal tutor in the first instance to discuss what can be done. If you have discussed the matter informally and are still not satisfied that the University has been able to maintain our high standards in education and support, then you may choose to make a complaint. Information on the complaints procedure is online here: http://www.exeter.ac.uk/staff/policies/calendar/part1/otherregs/complaints/.
You will need to have adhered to the procedure and ensured that they have raised any concerns first informally with those responsible before proceeding to outline and submit a formal complaint. The University is absolutely committed to fulfilling its contractual obligations to our students, and financial compensation is only applicable once all other avenues have been exhausted. It is our view that, until all of the measures above have been completed, it is difficult to determine whether or not any detriment has been suffered. On this basis, we would suggest that you wait until the end of the academic year to submit a formal complaint.
Support regarding completing a formal complaint can be provided by the Hub teams, if required. The Students' Guild and Union Advice Units can offer independent, confidential and impartial information, advice and support to students involved in a University procedures.