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Current students

Current students

Current students

Current students

Current students

Current students

Current students

Current students

Current students

Current students

Current students

Your campus

What’s open on campus

Whilst the majority of buildings are closed, where face to face teaching is taking place, approved research activity is being undertaken, or student support and catering services are required, we are working to ensure that these spaces are open and accessible to those who need them.

Safety on campus

Your safety is our highest priority and we are working to ensure our campuses continue to be as safe as possible. We’ve done this by assessing every building on our campuses and giving them a COVID-19 secure certificate, as well as putting COVID-19 secure measures in place around campus including one-way systems, increased ventilation, reduced room capacity and enhanced cleaning. Hand sanitiser is also available at entrances/exits to buildings.

Pick up your face covering

Everyone is required to wear a face covering inside all university buildings including teaching spaces (this does not include your accommodation, unless specifically required e.g. dining halls / communal areas).
We are offering free three-layer, fitted face coverings to students who are currently using our campuses. These face coverings are effective in providing a good barrier to respiratory aerosols and small droplets. You can pick up your face covering in the following locations:

  • Streatham Campus: Forum Street, entrance to Devonshire House, and Sanctuary / Blackwell’s foyer; Building:One; Peter Chalk Centre; Old Library
  • St Luke’s Campus: X-Keys Café, InfoPoint
  • Penryn Campus: Glasney Porter’s Lodge; Masters suite (for Masters students only)

Here to Help teams

Our Here to Help teams are still available across all our campuses to answer queries, signpost you to services, including digital and phone assistance and to support you in a COVID-19 secure way. If you are on campus and have any questions then please contact the teams:

Being safe on campus – register for SafeZone app

We’ve introduced the SafeZone app to provide additional safety support to you on campus if you need it. Within the app - if you press Emergency, Help or First aid, your location will be sent to relevant staff on campus and allows us to keep you updated, via text messages, and relevant information relating to your emergency.

To register, you will need your University of Exeter email address and will need to change your permissions to enable the app to be aware of your location. Please also allow push notifications, so that the University can communicate with you if you raise an emergency alert. You can read more information about the SafeZone app online.

Your education

Your education is important to us and our aim is to ensure you continue to receive the exceptional education that you expect. We won’t let COVID-19 get in the way of you learning and getting the best educational experience. You’ll be taught face-to-face on campus, if you can safely attend, and live online and we will provide new enhanced, structured digital learning resources that our academics are creating now to support your learning. So whatever happens we can continue to support you to study with us and get your world class degree.

Accommodation

We are working hard to ensure our university halls and accommodation offer you an environment that is both safe and happy. You can find information on how we are preparing our accommodation for arrivals here, as well as links to further information in the FAQs below. We’re following expert advice on this, and will be putting in place enhanced hygiene measures to keep you safe and protected. If we make any changes to how you are grouped into halls or accommodation, we will let you know.

Your wellbeing

Your wellbeing is extremely important to us, and even more of a focus during these times. Wellbeing and welfare support is available 24/7, which means you have support available around the clock should you need it. Our Wellbeing Services in Exeter and Cornwall are open for you and have been carrying out appointments remotely, throughout this time. We’re working on plans to enable you to get a rapid test for the virus if you feel unwell and, by working with the healthcare community in Devon and Cornwall, we’ll make sure you’re supported during any periods of isolation and/or treatment.

Please remember you also have access to a host of resources, such as SilverCloud cognitive behavioural therapy programmes, and we would encourage you to use these services should you need to do so. 

We are committed to ensuring you have fair and equal access to university, irrespective of your background, and understand that certain aspects of university life can be very challenging. You may be eligible for additional support throughout your studies, from bursaries to academic and employability support. Please see our website for information about how we can support you.

We are one community that looks after and supports each other, and we’re absolutely committed to supporting you and your wellbeing.

Your social life

The Prime Minister has announced a period of national lockdown in England, starting from Tuesday 5 January and expected to last until at least mid-February. Find out more on our latest updates page. We will provide students with specific information on when each programme will have in-person teaching commencing on campus.

We know that your social life may look a little different as we all adjust to the various measures in place to protect against COVID-19. Non-academic life is a key part of your University experience, and we are committed to ensuring that you have the best well-rounded experience during your time as a University of Exeter student.

Our wide-ranging and vibrant student societies will continue to operate online and welcome new and existing members, so you can enjoy the company of old friends and make brand new ones this coming academic year. Please do have a look to see what’s on offer from the Students’ Union in Cornwall and The Guild in Exeter.

Respecting our local communities

Please remember that our local communities in Exeter and Cornwall have been significantly impacted by COVID-19 and anxieties and concerns remain very high.

We know that the vast majority of students have been following COVID-19 guidance carefully but some have not and this has triggered concerns from local residents. The city councils and Devon and Cornwall Police continue to manage and proactively monitor and manage community adherence to official COVID-19 guidance and your health and safety and that of the wider community must be your top priority.

Please also remember what your responsibilities are as an important member of our community including care and consideration for your neighbours in terms of minimising noise levels, particularly when many people are now working from home or are isolating, and ensuring you dispose of rubbish and waste safely and quickly.

As Government guidance is constantly adapting, we are also recommending you keep informed of official COVID-19 guidance.

If you have any questions or queries for the University's Community Liaison Team, please email: communitywardens@exeter.ac.uk.

The Rapid Response Hub

One of the measures we’ve put into place to keep all colleagues and students safe, is our Rapid Response Hub. If you begin to experience COVID-19 symptoms, however mild, you will need to self-isolate and email our Rapid Response Hub. The Rapid Response Hub can provide a COVID-19 test for you, but only if you have COVID-19 symptoms (ie a new persistent cough, a high temperature, loss of taste and smell). People who have a slight cough or a runny nose are not eligible. You can find further information and contact details for the Rapid Response Hub on their dedicated webpage.

The team at the Hub will advise you on how to get a free test and, if your test comes back with a positive result, will work with you to give you the support you need so that you can safely self-isolate. The Hub will use information you’ve given about when and where you have worked on campus, so that other colleagues or students who were in the same place, at the same time, will be able to take appropriate action if they begin to show COVID-19 symptoms.  

Returning Students' Guide 2020/21

We’ve put together a guide to help you settle back into your University life. This includes information on how we’ve been preparing for your safe return to campus as well as other useful advice.

Information for Postgraduate Research students

 Please view our FAQs on the Doctoral College website for the latest information on COVID-19 support.

 

 

 

 

 

Frequently asked questions

The frequently asked questions are arranged in the following themes:

Our community | Your household support bubble | Education information | Info for students wishing to apply to study remotely or arrive later | If you need to self-isolate | AccommodationHealth, wellbeing and your studies | Vaccinations

Placements: Students due to go on placement in 2020/21

Please note the advice on this page may change, particularly as there are ongoing updates to the Government guidance

Show all FAQs

Our community

If you begin to experience COVID-19 symptoms, please self-isolate and contact our Rapid Response Hub

The Rapid Response Hub can provide a COVID-19 test for you, but only if you have COVID-19 symptoms (ie a new persistent cough, a high temperature, loss of taste and smell). This applies even if you are only displaying mild symptoms.

The team at the Hub will advise you on how to get a free test and, if your test comes back with a positive result, will work with you to give you the support you need so that you can safely self-isolate. The Hub will use information you’ve given about when and where you have worked on campus, so that other colleagues or students who were in the same place, at the same time, will be able to take appropriate action if they begin to show COVID-19 symptoms.

Further information on the Rapid Response Hub is available online. Please be assured we will fully support you during any periods of self-isolation, and in the event you are unwell.

The Prime Minister has announced a period of national lockdown in England, starting from Tuesday 5 January and expected to last until at least mid-February. Find out more on our latest updates page.

A full list of what you can and cannot do can be found on the Government webpages.

Get tested if you have symptoms

If you or someone you live with develops symptoms, however mild, please inform our Rapid Response Hub. Please read the FAQ I have symptoms of coronavirus, what should I do? to find out more about the Rapid Response Hub. This applies even if you are displaying only mild symptoms i.e. you have any of the following:

  • a high temperature
  • a new continuous cough
  • a loss of, or change to, your sense of smell or taste.

Cohabitees of staff are not currently eligible for University testing. If someone you live with develops symptoms they are advised to isolate and apply for a test through the national testing system.

For the duration of the national lockdown from 5 January 2021, as is the case for the rest of the population, students and staff may only leave home for specific reasons, including:

  • Shop for basic necessities, for you or a vulnerable person
  • Go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home
  • Exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area
  • Seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse)
  • Attend education or childcare - for those eligible
  • Meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one

From Monday 25 January, all students who have returned to their term-time accommodation and colleagues who are required to work on campus will be able to get tested for COVID-19 twice a week, every week. Whilst not mandatory, we recommend that you book two tests, every week – this will help us protect our University community and allow us to manage any infection and subsequent transmission. Find out more on our staff and student testing webpages. 

REGISTER FOR SAFEZONE

We’ve recently purchased SafeZone, an online app that helps us to help you whilst on campus if you request it. The app is available for all colleagues and students to download and sign into if they wish. Once installed if you press Emergency, Help or First aid, your location will be sent to relevant staff on campus and allows us to keep you updated, via text messages, and relevant information relating to your emergency.

To download the app please go to: www.safezoneapp.com and follow the instructions for your device. You will need to register with your University of Exeter email address and review the permissions for the app to enable the app to be aware of your location, by using the transmitting signals on your phone. You should also allow push notifications, to enable the University to communicate with you if you raise an emergency alert. You can read more information about the SafeZone app online.

To keep yourself and our communities safe it is critical that you follow these key behaviours:

HANDS - Wash your hands regularly and for 20 seconds

FACE - Wear a face covering in indoor settings, and where you will come into contact with people you do not normally meet

SPACE - Stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors)

We emphasise the need to show respect, kindness and compassion for all during this uncertain time. Internationally, nationally and locally there have been incidents of xenophobic and racist behaviour and abuse, particularly at the start of the outbreak. Inappropriate behaviour or harassment of any kind will not be tolerated. This is a hate crime and is against the law.

If you experience, or are witness to, any behaviour of this type, please report it to the police immediately. You can also report it to the University via our Speak Out web pages. We will investigate this and, where necessary, disciplinary procedures will be followed.

If you are feeling anxious during this time, further support is available via our wellbeing webpages.

We have signed an open letter with partners across Exeter on tackling hate crime and racism in our community, particularly in light of recent incidents in relation to coronavirus. This is a time when we must work together and support each other - not create more division and hurt. Read the letter in full​

UK Visa and Immigration (UKVI) has released guidance on the immigration implications caused by the coronavirus outbreak - please see this webpage for the latest advice

If you need advice on whether you are eligible to apply for a new visa in the UK, please contact visaadvice@exeter.ac.uk.

The NHS Guidance on what to do if you get coronavirus symptoms for a second time is as follows:

If you get symptoms of coronavirus (COVID-19) again, you must self-isolate immediately and ask for a test. The symptoms are a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste. If someone you live with (or someone in your support bubble) gets symptoms again, you must also self-isolate immediately. You must self-isolate again even if you've had a positive test result for coronavirus before. You probably have some immunity to coronavirus but it's not clear how long it will last.

You can request a test for coronavirus via the Rapid Response Hub.

In self-catered accommodation your standard or ensuite flat will be considered a household. One studio flat will also be considered its own household.

In catered residences, individual rooms on a floor with other bedrooms which share a communal facility such as a utility area, will be made into a household. There will be signage in place which will detail the size of your household.

For students in Exeter based Halls of Residence, to check who is classed as being in your household contact CAREteam@exeter.ac.uk.

For students in Cornwall based Halls of Residence, your household will usually be your flat of 6 or 7 individuals sharing a communal kitchen. Contact Halls.help@fxplus.ac.uk with any queries.

If you live alone, for example in a studio, you can form a support bubble with one other household of any size. Households in a support bubble can visit each other, stay overnight and visit outdoor public places together.

You won’t need to keep the 2m social distance when you are within your household or support bubble. However you will need to socially distance when you go out. This includes social and communal space within the building you live in where students from other households are present.

It’s really important to continue to practise good hygiene, such as regular hand washing. Hand sanitiser units will be available across the site at entrances and exits to most buildings, including residences.

We will provide guidance on which bathrooms and/or utility spaces and kitchens are available to your household.

If someone in your household develops symptoms of COVID-19, the whole household must isolate whilst a test is undertaken. You must let us know by contacting the Rapid Response Hub. This will ensure that we can provide the support you need during your isolation. You will still be able to socialise within your household.

Yes. On January 8th, the Government announced that all international arrivals to England, including UK nationals, will be required to present a negative COVID-19 test taken up to 72 hours prior to departure. Find out more on our webpage of information on travelling to the UK from overseas

Your household support bubble

A support bubble is a support network which links 2 households. There are eligibility rules that have to be met in order to form a support bubble which means that not everyone will be able to form a support bubble. You can read the full Government guidance on making a support bubble with another household for more information. Once you’re in a support bubble with someone else, you effectively count as one ‘household’.

Under current Government guidance, you can form a support bubble with another household of any size if:

  • you live by yourself – even if carers visit you to provide support
  • you are the only adult in your household who does not need continuous care as a result of a disability
  • your household includes a child who is under the age of one or was under that age on 2 December 2020
  • your household includes a child with a disability who requires continuous care and is under the age of 5, or was under that age on 2 December 2020
  • you are aged 16 or 17 living with others of the same age and without any adults
  • you are a single adult living with one or more children who are under the age of 18 or were under that age on 12 June 2020

If you are considering forming a support bubble with another household, you must first decide if you meet any of the eligibility criteria above.

The Government defines a household  as a group of people living at the same address and who share cooking facilities, bathrooms or toilets and/or living areas. This includes students in halls of residence who share such facilities. Bearing this in mind, please note that:

  • If you live in a house/flat with other students (for example sharing a corridor), even though you have your own room, you would not be classified as living alone and would not in that case be eligible.
  • If you live in a studio, you would qualify as living alone and would be eligible to join another household as a support bubble.
  • If you live in a shared house/flat, but you are currently the only person living in this household, you would qualify as living alone and would be eligible to join another household as a support bubble. If other members of your household subsequently move back into your house/flat, please refer to our FAQ: I live in a multiple occupancy flat or household with several other people. I want to make a household support bubble with someone living alone. Am I allowed to do so?

It is important to note these are the only rules which allow mixing of households. 

No.  Once you have formed a bubble with an individual person (under the eligibility criteria), no other members of your household can form another bubble with anyone else. If several people in your household would like to form support bubbles with others living alone, only 1 person is eligible to do so. You should consider this carefully and discuss with your housemates before forming your bubble.

As you live in a house of multiple occupancy, unless you are all under 18 or you have childcare support needs, you and your housemates don’t qualify to join a support bubble with another household. Someone living alone would be eligible to form a support bubble.

This means someone living alone would be eligible to join your household and form a support bubble, however, once you have formed a bubble with this person, no other members of your household can form another bubble with anyone else. If several people in your household would like to form support bubbles with others living alone, only 1 person is eligible to do so. You should consider this carefully and discuss with your housemates before forming your bubble.

Where possible, you should avoid changing your support bubble, however, you may form a new support bubble provided that:

  • your household, or the one you intend to form a new support bubble with, meets at least one of the eligibility rules
  • the other household is not already part of a support bubble which they intend to remain a part of

If you decide to change your support bubble, you should treat your previous bubble as a separate household for 10 days before forming a new bubble. This means leaving 10 days between one bubble ending and forming another bubble. This is to ensure that no one who was part of the household until now can have passed the virus on either before they left the bubble or anyone new brings it with them when they join it.

If someone in your previous support bubble develops symptoms or tests positive for coronavirus up to 48 hours after members of the bubble last met, all members of the bubble must self-isolate for 10 days. You must not form a new bubble until you have completed your self-isolation.

Yes. If anyone in your support bubble develops symptoms or tests positive for coronavirus, follow the stay at home guidance. This is critical to controlling the virus, as it will help to stop it spreading across multiple households. Likewise, if anyone is your support bubble in contacted by the NHS Test and Trace system you should also follow their guidance regarding self-isolation.

Education Information

At the University of Exeter we take the wellbeing of our students very seriously. Please inform us if you are unable to attend your lectures for any reason. We have a number of different reporting mechanisms so please follow the process that best fits your situation:

If you are reporting illness or absence due to a non COVID-19 reason: Report via iExeter

If you have COVID-19 symptoms and need to self-isolate: First contact the Rapid Response Hub to request a test. Then ensure your module convenors are aware by completing our COVID-19 Online Study Declaration Form. This form is also available on all ELE pages. You only need to fill in the form once in order to notify all of your module convenors.

If you have been requested by Public Health England to self-isolate: Let us know by using the COVID-19 Online Study Declaration Form. You will also find the link on all of your module pages in ELE. You only need to report once in order to inform your college.

For students on Medicine, Nursing and Medical Imaging programmes needing to self-isolate: Please complete the COVID-19 Online Study Declaration Form and then also follow the absence reporting advice for your specific programme (such as ARC reporting).

The Prime Minister has announced a period of national lockdown in England, starting from Tuesday 5 January and expected to last until at least mid-February. Find out more on our latest updates page.

Those students who are undertaking training and study for the following courses should return to face to face learning as planned and be tested twice, upon arrival or self-isolate for ten days: 

  • Medicine & dentistry
  • Subjects allied to medicine/health
  • Veterinary science
  • Education (initial teacher training)
  • Social work
  • Courses which require Professional, Statutory and Regulatory Body (PSRB) assessments and or mandatory activity which is scheduled for January and which cannot be rescheduled (your university will notify you if this applies to you).

Students who do not study these courses should remain where they are wherever possible, and start their term online. This includes students on other practical courses not on the list above.

We also know that some students may not be able to attend campus following for health, personal or logistical reasons related to COVID-19. This may mean that some students want to continue to study remotely past the end of the current national lockdown. In some circumstances you may need to study remotely and we can offer flexibility to assist with your personal requirements. We are an inclusive university and will seek to meet your individual needs.

The initial deadline for applications for remote study in the Spring Term has now passed. We are unable to guarantee that applications received after this time will be processed in time for us to adjust your timetable in time for the start of the Spring Term.

If you would like to request remote study for the entire of the Spring Term please complete our Remote Study Request form but understand these applications take time to process. Not all requests can be approved so applying for remote study is not a guarantee of approval. We require at least two working weeks’ notice to process any confirmation of approval for remote study and then also to make changes to your MyTimetable schedule.

If you are approved for remote study, please check the ELE pages for your modules for any online alternatives until your personal MyTimetable has been adjusted.

We will be sharing information on applying for remote study for the Summer Term, if necessary, (April – June 2021) in February 2021.

This information will be shared with your personal tutor and relevant departments to ensure you are supported in this transition. Remote learning may not be possible in all cases, for example because of professional, statutory or regulatory requirements on certain programmes, but we will be happy to talk to you about your options.

Please see additional guidance on teaching adjustments for digital learning online.

For FAQs on Examinations, Assessments, Awarding and Progression, please visit these pages.

STUDENTS ON A UNIVERSITY OF EXETER PROGRAMME (OUTBOUND)

Where it is safe and practicable we will support your decision to attend an in-country placement whether that be for study or work abroad. We have published the answers to a range of frequently asked questions on our Go Abroad webpages. Please review the information available on these webpages as we continue to provide further updates and guidance.

INBOUND STUDY ABROAD STUDENTS

We are monitoring updates on coronavirus closely and will continue to provide as much advice, care and support as we can to our University community, in advance of you arriving to campus.

For any queries concerning your exchange, please contact inbound@exeter.ac.uk.

If you need IT support, including during a period of self-isolation, contact SID by logging an enquiry online. If your enquiry is urgent, you can talk to one of our IT support analysts by telephoning SID on:

0300 555 0444 (UK)
+441392 724724 (International)

VIRTUAL DESKTOP PLATFORM NOW AVAILABLE FOR STUDENTS

We have launched a new virtual desktop service which lets you access a huge range of learning resources remotely that you may need for your course.

With an internet connection and suitable device (including Windows, Mac and Chromebook) you can access:

  1. A software directory with download links for you to install software on your own devices.
  2. Windows Virtual Desktop, providing secure access to a suite of applications to support your study.*

*The software available remotely will depend on the college in which you are studying.

To find out more visit the virtual desktops webpage. If you need more detailed guidance the Digital Hub can help.

If you encounter issues please contact SID or email virtualdesktop@exeter.ac.uk.

Further information from the Doctoral College, including useful FAQs, can be found online

We need to ensure that staff working in specialist areas can be protected and have a clear Risk Assessment in place before any work can commence on campus. Please therefore also make sure you have reviewed and understood the detailed guidance published on our Coming to Campus webpages here.

The Prime Minister has announced a period of national lockdown in England, starting from Tuesday 5 January and expected to last until at least mid-February. Find out more on our latest updates page. We will provide students with specific information on when each programme will have in-person teaching commencing on campus.

Those students who are undertaking training and study for the following courses should return to face to face learning as planned and be tested twice, upon arrival or self-isolate for ten days: 

  • Medicine & dentistry
  • Subjects allied to medicine/health
  • Veterinary science
  • Education (initial teacher training)
  • Social work
  • Courses which require Professional, Statutory and Regulatory Body (PSRB) assessments and or mandatory activity which is scheduled for January and which cannot be rescheduled (your university will notify you if this applies to you).

 Students who do not study these courses should remain where they are wherever possible, and start their term online. This includes students on other practical courses not on the list above.

The University remains committed to protecting the health and safety of our students, colleagues and communities and ensuring the best possible teaching and learning experience throughout the academic year.

Some of your seminars will be timetabled on campus for in person teaching, while others will be delivered online. We’re recommending that you only come onto campus when you have scheduled face to face teaching sessions in your timetable, scheduled time in the lab or other specialist research facility, or when you have pre-booked a study space or other pre-arranged activity such as a sport or society.

Detailed guidance on Coming to Campus for teaching activities and more has been published online, which we ask you read through carefully. All of our departments will deliver their portfolio of programmes flexibly – whether fully online, on-campus where possible, or a mix of the two through blended learning. This also means delivering programmes in an accessible manner, with the ability to switch smoothly between delivery modes as circumstances dictate.

We will be offering a blend of face-to-face classroom teaching on campus, provided it is safe to do so, and live online teaching and discussion. All of this will be supported by exceptional digital learning resources (videos, podcasts and more) created by our academics to support your independent study. We’re promising you the same excellent quality of teaching that we have always provided, although we are mindful that the way and the time we teach some modules may have to change.

Dissertations, projects and written work are often submitted online and this will continue. Presentations, where required, will be a blend of in person and in class or online using technology such as Microsoft Teams or Zoom. Many assessments and examinations are online from September, this is something we had been developing as part of our commitment to accessible learning and to meet student and academic needs.

Any changes necessary for programmes and modules to enable their delivery in the 2020/21 academic year will go through quality assurance processes. This means they will be rigorously scrutinised by academic peers, quality and standards professionals and student digital learning assistants. This will ensure they maintain our high standards and that the content is enhanced for blended delivery. This work is being undertaken in partnership with professional, statutory and regulatory bodies where relevant.

Not only will this allow us to continue to deliver excellent teaching and learning, regardless of external circumstances, it also fully aligns with our Education Strategy 2019-25. This highlights the need to capitalise on digital transformation to support learning and teaching, while ensuring it continues to support inclusion, diversity and wellbeing.

If you usually live locally to University in Exeter or Penryn, you can commute to University during lockdown to undertake training and study for the subject areas that have been approved by the Government for face-to-face learning.

You should still get tested before coming to campus for the first time. Book two tests, three days apart, before coming onto campus or attending your placement. Visit our Testing Pages for details. Local students who do not study one of the subject areas with in-person teaching taking place should continue to study online from home during the period of national lockdown.

From Monday 25 January, we will offer regular ongoing twice-weekly testing for all students who are studying on campus. Whilst not mandatory, we recommend that you book two tests, every week – this will help us protect our University community and allow us to manage any infection and subsequent transmission.

Tests are the Government approved Innova Lateral Flow Device (LFD) tests using a nose and throat swab. Find out more on our dedicated testing webpages

In line with the expectations of government, Universities UK (UUK), and the Office for Students, the University’s position remains that we will not be offering refunds or compensation for tuition fees in light of the COVID-19 pandemic.

We know that this period has been exceptionally challenging for students and staff alike, and the impacts of the pandemic have varied according to the individual circumstances in which students are engaging with their education. At Exeter, we have invested significant time and resource into preparing for and teaching in the current academic year, in order that we can ensure that our students can engage in the same high quality of teaching and associated support that we have always provided, whilst also responding to the continually-evolving circumstances of a global pandemic. You can read the Education Information above this FAQ for more information on steps we have taken to ensure quality of education is maintained and you can read about changes we have made to keep people safe on campus on our Coming to Campus webpages.

As demonstrated by this significant investment in ensuring the delivery of courses, The University is committed to fulfilling its contractual obligations to our students and financial compensation will only normally be considered once all other avenues have been exhausted. If you are not satisfied and would like to make a complaint, see the FAQ below: ‘I am not satisfied with my experience and would like to make a complaint. How can I do so?’

The University has taken extensive action and invested heavily to ensure that we can offer a quality educational experience in spite of the challenges posed by the global pandemic. We continue to review the Intended Learning Outcomes (ILOs) for all programmes in light of the national lockdown to ensure these are delivered within this academic year. Our actions during this academic year have included:

  • Redesigning all of our modules for blended and online delivery in response to the disruption faced this year, in order to enable all students to continue to study, progress and graduate. This includes ensuring high-quality live teaching and online assessments, alongside digital resources created specifically for this year, to enable achievement of intended learning outcomes whether live teaching is online or in-person. We are keeping the situation under review and considering a number of potential ways we can ensure the ILOs are delivered, within the current national lockdown environment
  • Investing significantly in our on-campus teaching spaces to ensure that they are COVID secure, and facilitating extensive COVID-19 testing and associated support for students who have tested positive summarised on our information for self-isolating students website
  • The University has worked with the Student’s Guild and the Students’ Union in Cornwall to offer a programme of support and entertainment for students where possible, with significantly extended online activities
  • Providing additional support and resources focusing on academic and study skills, and support for student wellbeing. A summary of wellbeing support available this year can be found on our wellbeing pages
  • Providing financial assistance where this has been required by students, including to provide any necessary IT equipment, through our Success for All Fund

All of these efforts, both in terms of academic and wider support, have taken place in accordance with the UK Government’s overarching guidance and legislation, which states that “we expect providers to ensure that they can continue to deliver courses which are fit for purpose and help students progress with their qualifications. Where universities wish to charge maximum fees, we expect the quality, quantity and accessibility of provision to be maintained.” The Success for All Fund exists to provide support to can support students who have faced particular accessibility of financial challenges owing to the pandemic. You can also find advice, resources, and support for managing during the pandemic on our wellbeing pages.

As Universities UK has made clear to the Government, providing this blended learning offering, as well as the complexities of student support in the context of the pandemic, is at least as costly, and in most cases more expensive, than in a ‘normal’ year, largely due to the actions and provision summarised above.

The University is as disappointed as all of our students that the most recent national lockdown has resulted in the majority of our face-to-face teaching being suspended, and we recognise that some students may not have received the blended learning in the manner they had hoped at the start of this term. We are working very hard to ensure the Intended Learning Outcomes for all courses are delivered within the academic year.

If there are specific concerns which you do not feel have been addressed, please contact your personal tutor in the first instance to discuss what can be done. If you are encountering specific barriers or problems because of the national lockdown, you may also find it useful to review our mitigation procedures. Wherever possible, the University will be happy to work with you to address issues and support you to successfully complete your degree.

If you have concerns about your course or educational experience, please contact your personal tutor in the first instance to discuss what can be done. If you have discussed the matter informally and are still not satisfied that the University has been able to maintain our high standards in education and support, then you may choose to make a complaint. Information on the complaints procedure is online here: http://www.exeter.ac.uk/staff/policies/calendar/part1/otherregs/complaints/.

You will need to have adhered to the procedure and ensured that they have raised any concerns first informally with those responsible before proceeding to outline and submit a formal complaint. The University is absolutely committed to fulfilling its contractual obligations to our students, and financial compensation is only applicable once all other avenues have been exhausted. It is our view that, until all of the measures above have been completed, it is difficult to determine whether or not any detriment has been suffered. On this basis, we would suggest that you wait until the end of the academic year to submit a formal complaint.

Support regarding completing a formal complaint can be provided by the Hub teams, if required. The Students' Guild and Union Advice Units can offer independent, confidential and impartial information, advice and support to students involved in a University procedures.

If you need to self-isolate

If you need to self-isolate, please see our 'information for students who are self-isolating' webpage for frequently asked questions and information.

Please do not be worried, the support teams and your College will be on hand to make sure this does not affect your studies and University experience.   

We have published full information on the steps you will need to complete and the support available for periods of self-isolation, including academic support, staying connected and accessing supplies during self-isolation, on our webpages here. Visit these pages to find out about the support we have in place.

If you have symptoms of COVID-19, please request a test via our Rapid Response Hub and self-isolate. Please be assured we will fully support you during any periods of self-isolation, and in the event you are unwell.

It is important that you register with a Health Centre during your time in the UK. Anyone self-isolating will be able to register online with our Student Health Centre.

If you are studying in Exeter – please register with the Student Health Centre online before you get here. Additional information on the services available can be found on the Health Centre homepage.

If you are studying in Cornwall, you can access The Penryn Surgery, which is available in the Tremough House Annexe, Penryn Campus, five days a week during term time. You can register with the Penryn Surgery by emailing compass@fxplus.ac.uk to request a registration form.

Upon arrival in the UK, you will need to go directly to your accommodation in order to self-isolate. If you do not already have a UK bank account, you may not have the opportunity to open one until your self-isolation period has ended. It is therefore recommended that you come prepared with means to pay for food and provisions during the self-isolation period. Acceptable payment methods might include an International Credit Card, either Visa or MasterCard, or a prepaid credit card.

We have posted full information on self-isolation, including ordering food and other goods, on these webpages.

Accommodation

Students in private accommodation are outside of the University’s control and students should discuss the matter with their landlords in the first instance. If your accommodation provider is planning to charge you rent when you are not using your room during the national lockdown, there is financial support available to you. Please reach out for support and apply to the ‘Success for All’ Hardship Fund to request support to cover your rent for the period you are not living to your accommodation.

In response to the national lockdown introduced on Monday 4, January, the University has been reviewing its approach to accommodation fees.

For students who have University or FX Plus accommodation, or whose contracts were arranged through the University with a nominated partner, but have not returned to their term-time accommodation, the rent charges relating to this lockdown period will be waived. If you are unsure as to whether your accommodation is University owned or nominated, contact the Accommodation Office via SID

This arrangement will cover the period of the national lockdown during which many of you have been asked by Government not to return to your term time accommodation. This began on 4 January and is currently expected to stay in place until mid-February.

Next steps:

  • If you are not currently occupying your University accommodation, please do not make a payment for the January invoice. We will shortly be sending out further advice on the steps you will need to complete. 

  • If you have already made a payment for the January invoice but have not been able to return to occupy your accommodation, we will adjust your account by the appropriate amount following the lifting of the national lockdown. We’ll set out the process for doing this in due course.

  • Some students on specific programmes, or with specific personal circumstances are permitted to return to campus, and some have remained with us over the winter break. They should pay their rent as currently invoiced. To keep our communities safe, students returning to campus should book COVID-19 tests as soon as possible for when you arrive in your term-time accommodation.

  • Any student who returns to their accommodation or begins their occupation (for example in the case of certain PGT programmes) during the period of the national lockdown will be charged from the date of arrival. If you are returning to a University residence please let your reception team know.

Unfortunately, the University is unable to waive rental charges on contracts with private accommodation providers. We know that many students who are not in University-managed or nominated rooms are also being impacted by the national lockdown and may suffer an additional financial burden because of these measures. In partnership with the Students’ Guild and Students’ Union we have doubled the support available through the ‘Success for All’ Hardship Fund. If you are suffering additional financial burdens then please reach out for support and apply to the fund.

If you are suffering additional financial burdens then please reach out for support and apply to the fund. The Students’ Union Advice Service (Penryn) and the Students’ Guild Advice Service (Exeter) are available to offer guidance to students in Cornwall and Exeter respectively on matters including accommodation and finance.

The Accommodation Office have published a list of FAQs for students living in Exeter at https://www.exeter.ac.uk/accommodation/students/currentstudents/coronavirus/

The Accommodation Office have published a list of FAQs for students living in Cornwall at https://www.exeter.ac.uk/accommodation/cornwallcampuses/faq/

Please note, these are relevant for University owned or managed accommodation, read on for information on private student accommodation.

There are a number of different teams within the University who can offer you support when you are looking for accommodation or living in the private sector, visit these pages to find out more.

The Prime Minister has announced a period of national lockdown in England, starting from Tuesday 5 January and expected to last until at least mid-February. Find out more on our latest updates page.

A full list of what you can and cannot do can be found on the Government webpages.

The guidance requires everyone in England to stay at home as much as possible. You must not leave, or be outside of your home except where necessary. You may leave the home to:

  • Shop for basic necessities, for you or a vulnerable person
  • Go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home
  • Exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area
  • Seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse)
  • Attend education or childcare - for those eligible
  • Meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one.

Governement guidelines state if you live at university, you should not move back and forward between your permanent home and student home during this period of national lockdown.

Health, wellbeing and your studies

Studies from the UK show that pregnant women are no more likely to get seriously ill from coronavirus but pregnant women have been included in the list of people at moderate risk (clinically vulnerable) as a precaution. The government guidance for the clinically vulnerable remains in place and you should ensure you continue to follow the latest government guidance for pregnant employees.

Pregnant women should follow the latest government guidance on staying alert and safe (social distancing) and avoid anyone who has symptoms suggestive of coronavirus. If you are in your third trimester (more than 28 weeks’ pregnant) you should be particularly attentive to social distancing.  The Royal College of Obstetricians and Gynaecologists online gives key advice for pregnant women during the pandemic including what to do if you get symptoms, the effects of Covid-19, vaccines and practical advice on antenatal and postnatal care during this time. If you have any additional concerns you should speak to your GP.

Please also see the Student Pregnancy, Maternity, Paternity and Adoption Policy for additional information. 

We understand that there may be some students who are more vulnerable than others to the COVID-19 infection and its potential impact. We also know due to age, underlying health conditions, ethnicity, gender and body mass, that some people are more vulnerable to the infection than others. The health and wellbeing of our students, is our overriding priority.

We want to ensure we can support you to feel safe when you are on campus and to support this, we would suggest you complete a COVID-19 age Individual Vulnerability Risk Assessment if you are concerned. The risk assessment will help to identify a COVID-19 age vulnerability level and where this is identified as High or Very high further information on who to contact and what support is available is included within the results of the assessment.

If you fall into this category, can we ask that you also reach out to the Rapid Response Hub to enable the University to ensure we fully understand your circumstances and in particular any impact the changing risk profile may have on you. The Team in the Rapid Response Hub will be able to assist you in identifying which services within the University can support you including contacting the Accommodation Team, Wellbeing and your College to ensure your specific needs are understood from both an education and residential perspective.

The Government has published guidance for clinically extremely vulnerable people in England. This guidance provides practical steps to help keep you safe, while reducing some of the potentially harmful impacts on mental and social wellbeing that were associated with previous strict shielding. This guidance applies to individuals only. Others living in a household with someone who is clinically extremely vulnerable are not advised to follow this guidance.

If you feeling unwell or are concerned about COVID symptoms please contact your GP surgery or NHS 111 to access clinical advice and assessment.

If you wish to discuss studying remotely, you can contact remotestudy@exeter.ac.uk to explore this. To temporarily move to online study only, for example for a period of self-isolation, you should fill out the self-declaration form. This form is also available on all of your ELE module pages. You only need to do this once. Also on ELE module pages will be information on how you access alternative provision instead of coming on to campus for your teaching and learning.

If you feel that you would benefit from a regular form of asymptomatic test, please contact the Rapid Response Hub. Whilst we cannot guarantee this service if campus testing arrangements change or cease, we can discuss options with you in the short term.

You must wear a face covering when inside University buildings* – this includes wearing a face covering when in one of our marquees during the day (unless you are eating at the time) and when queuing at a catering outlet.

You do not have to wear a face covering when eating/drinking in a catering outlet and you do not have to wear a face covering outside unless you are unable to socially distance or you wish to do so.

A face visor or shield may be worn in addition to a face covering, but not instead of one. This is because face visors or shields do not adequately cover the nose and mouth. Those who can wear a face covering, who do not have an exemption, should wear a face covering rather than a visor. Visors can be worn in addition to a face covering, but not as a replacement.

*exceptions apply for colleagues in individual and shared office spaces and for those delivering teaching

Consideration should be made to wearing face coverings regarding:

 

Staff in Individual offices

You don’t need to wear a face covering if you’re in an individual office but you are expected to do so if you’re moving around your building or wider campus.
Staff in shared offices

Occupants of shared office spaces are expected to wear face coverings, unless spaced 2m apart with this distance capable of being maintained at all times. Ventilation and cleaning practices must be maintained at all times and a face covering should be worn if moving around the office where 2m cannot be maintained. Staff can choose to wear a face covering in a shared office.

 

Frontline student service staff

Those working in areas such as hubs and information points, do not need to wear face coverings if their service desk is fitted with a transparent screen. However they should wear a face covering if working behind the screen with others an unable to maintain a 2m distance. They can choose to wear a face covering in addition to using the screen. Where a screen is not in place, colleagues are expected to wear a face covering

 

Teaching academics

Teaching colleagues have access to face coverings. These must be worn if moving outside of the marked 2m safe teaching zone or if it’s likely that students may come within 2m. Teaching colleagues can ask students to wear a face covering. . Academic colleagues can choose to wear a Face coverings inside the 2m teaching zone.
Colleagues in third party / host employer premises such as the NHS, should follow local policy.

Some members of our University community are exempt from wearing face coverings. The reason may not always be obvious however, whilst not being a requirement, these members can request exemption cards or badges to highlight their exemption. Obviously, whilst we should all strive to respect everyone’s privacy. Those with an exemption who can tolerate a visor, can continue to wear a visor rather than no covering at all if that works for them.

It’s also important for us all to ensure members of our community that should be wearing face coverings are doing so. On occasions where someone is not wearing a face covering and there is no indication they have an exemption, we are therefore asking colleagues and students alike to appropriately and with empathy, point out the need to be wearing a face covering where they are. Taking collective responsibility, will help play a role in quickly establishing the correct use of face coverings, establish this as a social norm and keep the University and wider community safe.

Exemption cards, lanyards and badges available for colleagues and students who choose to use one and these are available from:

· University Main Reception, Streatham Campus
· Info@St Luke’s
· Cornwall: Glasney lodge for students, ESI reception for staff
· Our campus Here2Help team (Exeter) and Marshalls (Cornwall)

“Please give me space” cards and badges are also available at the above locations.

To keep all of us safe we will continue to monitor the national picture and review face covering policy each week and will communicate any changes.

We are offering free three-layer face coverings to everyone who is using our campuses during lockdown. These face coverings are available to people who choose to upgrade their single layer / loose fitting face covering – the disposable face coverings have 3 layers and have a snug fit on the face which when worn correctly with both the nose and mouth covered, will perform effectively to provide a good barrier to respiratory aerosols and small droplets.

The face coverings will be available at stations in following locations:

Streatham Campus:

• Forum Forum Street, entrance to Devonshire House, and Sanctuary / Blackwell’s foyer)
• Building:One
• Peter Chalk Centre
• Old Library

St Luke’s Campus:

• X-Keys café
• InfoPoint

Penryn campus:

• Glasney Porter’s Lodge
• Masters suite (for Masters students only)
• ESI reception (for staff only)

Please remember to sanitise your hands and the hand sanitiser station before collecting your mask, and remember to queue in a safe and socially-distanced manner.

1. Sanitise your hands before touching the face covering

2. Take a face covering

3. Place the covering over your face, pinch the wire over nose to mould securely to shape of your face, then pull down under your chin

4. After use, dispose of the face covering in the general waste bin (nothing goes to landfill at the University)

5. If you come to collect a face covering and the supply has run out, please contact a member of the “Here to Help” team

A video of how to safely wear a face covering will shortly be available online.

Disposable face coverings will be available on campus until the end of lockdown 3.0, when we will review the level of COVID-19 infection in the region and on campus. These face coverings are available to people who choose to upgrade their single layer / loose fitting face covering – the disposable face coverings have 3 layers and have a snug fit on the face which when worn correctly with both the nose and mouth covered, will perform effectively to provide a good barrier to respiratory aerosols and small droplets.

No, these are for people who choose to use it to improve the fit and efficiency of the face covering, during lockdown 3.

However, some people may be asked to wear particular face coverings due to the nature of their work and outcome of workplace risk assessment.

We are offering free three-layer face coverings to every colleague and student who is using our campus. Staff members can obtain their three-layer face covering from their building coordinators.

Students can pick their face coverings up from stations located around our campuses:

Streatham Campus:

• Forum Forum Street, entrance to Devonshire House, and Sanctuary / Blackwell’s foyer)
• Building:One
• Peter Chalk Centre
• Old Library

St Luke’s Campus:

• X-Keys café
• InfoPoint

Penryn Campus:

• Glasney Porter’s Lodge
• Masters suite (for Masters students only)
• ESI reception (for staff only)

Please remember to sanitise your hands and the hand sanitiser station before collecting your mask, and remember to queue in a safe and socially-distanced manner.

Students

Your wellbeing is extremely important to us and we would like to highlight the resources that are available to support you, if needed. This includes our self-help tool, SilverCloud and our Wellbeing Services at both our Exeter and Cornwall campuses. Also see our COVID-19 welfare webpagesNightline is available from 8pm-8am to talk or instant message.

Staff

There are a number of support services available to staff during this period. Our self-help tool, Spectrum Life, can be used to access 24/7 telephone counselling via our online portal, as well as a range of well-being resources and guides. You can also talk to your line manager if you have any queries. Also see our COVID-19 welfare webpages.

For students

For students - our AccessAbility team is available for you to discuss any concerns you may have around your disability. You can find information on how to access this team on our website.

For staff

A guide has been developed specifically for disabled colleagues working from home which addresses some of the challenges faced by those who need to self-isolate and maintain prolonged social distancing. The guide also provides signposting and guidance towards additional support. If you are contacted by your manager about returning to work on campus, you should discuss with them whether any additional adjustments are required. If you have a condition which makes you clinically extremely vulnerable or vulnerable please see the sections above and refer to government advice regarding shielding. If you require additional support or advice please contact your line manager who can arrange a referral to occupational health or contact a disability adviser in confidence.

The University, in partnership with its alumni community, has set up the Success For All Fund to help students experiencing unexpected financial difficulties due to the coronavirus outbreak. All registered undergraduate and postgraduate University of Exeter students facing financial difficulty because of the crisis are eligible to apply, irrespective of fee-status.

In order for Success for All funding applications to be processed before the Christmas closure period, these need to be submitted by Friday, 4 December 2020

For more information and how to apply, please visit the webpages.

It has also been noted that should a student’s financial situation change, they may be eligible for a reassessment from the Student Loans Company. Contact the Student Loans Company to find out more. 

The National Health Service (NHS) provides most* healthcare in the UK including emergency, routine and occasional medical treatment.

All COVID-19 related testing and treatment is free.

All students are able to access emergency treatment in a hospital Accident & Emergency (A&E) department, regardless of immigration status. This includes emergency treatment for serious illness or injury.

Students with a Tier 4 visa, will have paid the Immigration Health Surcharge (IHS) as part of your visa application. This entitles you to access the NHS with most services free to access, although some carry charges. You will be made aware if you will be charged to access a service.

Students on a short course of 3 months or more can now register with a GP surgery to receive primary care services. If, however, you need a referral to a hospital specialist then you will be charged for this appointment by the hospital.

EU/EEA students are exempt from being charged with if you have an EHIC card (this may change from 01/Jan/2021) or have applied under the EU Settlement Scheme and you are ‘ordinarily resident in the UK’. In practice, this means you are living here for reasons other than study. UKCISA will provide the most up to date information on how Brexit will affect your access.

British nationals who have been living overseas should consider private medical insurance, unless you can demonstrate that you are ordinarily resident in the UK. That usually means you are in the UK more permanently than for study purposes.

If your healthcare needs are not covered in the above list, you may still be exempt from some charges if your country has reciprocal arrangements in place.

We recommend all other students have adequate medical insurance to cover specialist appointments whilst in the UK. For more details please see NHS guidance.

*exceptions include some complementary and alternative medicines.

Please note that during the period of national restrictions in England from Tuesday 5 January 2021, you can only travel internationally – or within the UK – where you first have a legally permitted reason to leave home. In addition, you should consider the public health advice in the country you are visiting.

For staff and postgraduate research students

The impact of the pandemic on international travel is unpredictable and fast moving. The government has made clear that travel for study, research or teaching may currently go ahead where it is essential. The government has advised that the following additional measures should be considered when planning to travel outside of the UK:

  • Increased police enforcement: There will be an increased police presence at ports and airports, fining those in breach of the ‘Stay at Home’ regulations. Anyone without valid reason for travel will be directed to return home and may face a fine.
  • Reviewing travel exemptions: The list of travel exemptions will be urgently reviewed so that only the most important and exceptional reasons are included.

 

The University is constantly reviewing its provision on travel in alignment to contemporary guidance. To ensure that travellers are insured, and that we are able to locate and support impacted travellers should an incident occur, the below processes must be followed for UK and international travel:

The University position on the type of travel considered essential is set out within the essential travel principles, including guidance on the trip approval pathways. There can be differences between the type of travel that the UK Government classes as essential, and the type of travel that the receiving destination classes as essential. You must check the London Embassy and FCDO guidance for your destination country as a minimum to limit the risk of arriving and being denied entry. There will be no insurance cover in place for a forced return due to non-compliance with a public available entry policy, and any associated unrecoverable costs will fall to the travellers budget. This check must be documented in your risk assessment, and reviewed regularly up to your departure date. Note that travel is not permitted until the approval processes have been completed, and for international travel, where insurance has been confirmed. Our insurer has made this a condition of cover being provided.

Bookings must not be made until cover has been confirmed to you.

All travel bookings should be made via the University travel partners, Click Travel or Key Travel. This provides the following benefits:

  • A central data store of trips based on accurate data, allowing fast location and support of individuals impacted by an incident
  • Reporting on carbon footprint without the traveller having to take any additional action
  • Provision of travel alert data with a direct impact on travellers to the University and to the traveller

Note: If you are unable to book via the travel partners, due to the loss of the reporting capability detailed above, you will be required to provide the full detail of your trip for central recording within your college or service. This includes (not exhaustive) travel dates, locations, and travel method and class.

Note that the essential travel principles will remain in place post COVID-19, and have been developed to support the University’s Green Recovery commitments. An International Travel Coronavirus Risk Assessment must be completed and approved. Note that an In-Country version also exists for travel within the country that you are based in (including the UK): In-Country Risk Assessment

 

For staff responsible for authorising travel

Please check to ensure that the trip is aligned to the University essential travel principles. This also defines the level of approval required. The risk assessment should be reviewed for assurance that the mitigations identified manage the risk to a reasonable and acceptable level. Note that if the destination location is not within the FCDO exempt countries list, Director level approval will be required regardless of other current restrictions. Confirmation of whether the booking is to be made via Click Travel or Key travel should be included within the approval process. If the booking is to be made via an alternative provider, you must ensure that a central record is held within your college or service, based on accurate trip data and travel method and class. This information may be called upon in the event of an incident, to identify and support impacted travellers.

All approvals should include a statement from the approver confirming they agree that: (a) the travel is essential and can’t be deferred without serious detriment, and (b) the controls within the risk assessment are considered to be appropriate. Note that this should include the risk of unrecoverable costs due to refusal of entry to a destination location due to publicly available restrictions of the Government of that location.

For international travel only, the relevant approval and completed and fully approved risk assessment should be sent to insurance@exeter.ac.uk. This is the final stage of the approval process, where confirmation is sought that insurance cover can be placed. No bookings should be made until this confirmation has been provided.
For UK/In Country travel, the insurance step is not required, and booking can be made based on the risk assessment and approval only.

For undergraduate and postgraduate taught students

Fieldtrips and Undergraduate Study and Work Abroad placements may only go ahead where they are deemed to be essential. Those organising or supporting this activity must be aware of current restrictions. It is important that students understand that there will be no insurance cover for cancellation or curtailment if this is caused by Government (local, national or international) imposed travel restrictions. Therefore we strongly advise purchase of flexible ticket options to limit financial losses.

The Department for Education has issued the below advice for students due to start overseas placements:

 

  • Before starting a placement, participants should consult with their provider to confirm details and check the Living in guide and travel advice for the country they will be visiting, being conscious that their placement may not be able to continue as originally planned.
  • There may be opportunities for it to start at a later date if the situation changes and this is feasible.
  • Participants should be ready to comply with local isolation, testing or quarantine requirements, and will need to rely on the local health system.
  • If participants need to return early from their placement, they should contact their provider to let them know of their plans.
  • We suggest anyone whose international educational mobility is affected discuss their placement with their provider, being conscious that their placement may not be able to continue as originally planned, but there may be opportunities for it to start at a later date if the situation changes and this is feasible.
  • UK participants who need emergency help from the UK government while overseas as the country they are in will not allow them to travel back to the UK, or there are no commercial travel options available, can contact the nearest British embassy, consulate or high commission or the Foreign, Commonwealth and Development Office (FCDO) in London on 0207 008 1500 for help or advice 24/7.

 

 

We understand that there may be some students who are more vulnerable than others to the COVID-19 infection and its potential impact. We also know due to age, underlying health conditions, ethnicity, gender and body mass, that some people are more vulnerable to the infection than others. The health and wellbeing of our students, is our overriding priority.

We want to ensure we can support you to feel safe when you are on campus and to support this, we would suggest you complete a COVID-19 age Individual Vulnerability Risk Assessment if you are concerned. The risk assessment will help to identify a COVID-19 age vulnerability level and where this is identified as High or Very high further information on who to contact and what support is available is included within the results of the assessment.

If you fall into this category, can we ask that you also reach out to the Rapid Response Hub to enable the University to ensure we fully understand your circumstances and in particular any impact the changing risk profile may have on you. The Team in the Rapid Response Hub will be able to assist you in identifying which services within the University can support you including contacting the Accommodation Team, Wellbeing and your College to ensure your specific needs are understood from both an education and residential perspective.

The Government has published guidance for clinically extremely vulnerable people in England. This guidance provides practical steps to help keep you safe, while reducing some of the potentially harmful impacts on mental and social wellbeing that were associated with previous strict shielding. This guidance applies to individuals only. Others living in a household with someone who is clinically extremely vulnerable are not advised to follow this guidance.

If you feel unwell or are concerned that you may have COVID symptoms, please urgently reach out to your doctor to ensure all of the clinical support is provided.

If you wish to discuss studying remotely, you can contact  remotestudy@exeter.ac.uk to explore this. To temporarily move to online study only, for example for a period of self-isolation, you should fill out the self-declaration form. This form is also available on all of your ELE module pages. This form is also available on all of your ELE module pages. You only need to do this once. Also on ELE module pages will be information on how you access alternative provision instead of coming on to campus for your teaching and learning.

If you feel that you would benefit from a regular form of asymptomatic test, please contact the Rapid Response Hub. Whilst we cannot guarantee this service if campus testing arrangements change or cease, we can discuss options with you in the short term.

Students due to go on placement in 2020/21

Placements are being reviewed and approved for the next academic year (2021/22) on a case-by-case basis bearing in mind UK Government and University guidance, and any changes to the placement module requirements. We aim to approve all placements and will work with you and your placement employer to approve them, in rare cases we may not be able to but will discuss these with you if this happens and to discuss next steps.

If you are unsure whether the placement you have secured or one you would like to apply for is likely to be approved or have any queries about the placement e.g. wellbeing, please speak to your placement Module Lead/Programme Director or Placement team.

Leading up to your placement starting, we would recommend you do the following:

  • Keep in regular contact with your placement employer so that you have the latest information regarding your placement and to ensure you are aware of the actions they are taking in relation to COVID-19 to minimise any risks to your wellbeing.
  • Regularly check the UK Government website for any relevant information about working, travelling, keeping safe etc.
  • Regularly check these web pages for any additional guidance around placements or global travel (if placement is abroad).
  • Read any emails from your placement Module Lead/Programme Director or Placement team in case any guidance/advice/information is sent to you.
  • Have a look at our pre-placement programme of training modules on My Career Zone Digital to help you develop or improve your workplace skills. This will help your transition into the workplace and better prepare you to start your role.

Arrangements for trainees on PGCE courses are likely to differ from those for other work placements and queries about PGCE School Based work Placements should be directed to exeterpartner@exeter.ac.uk

It’s important to ask for your employer’s guidance related to COVID-19 and home working. If you are unsure of what your employer’s guidance is, ask your line manager for clarification.

If you are working from home, here are our top tips:

  • Workspace – Find somewhere that you will not be distracted by the television, social media, people, pets etc. so you can concentrate on working. Try and set up a workstation in that room so you can work effectively and safely. Keep the space around you organised and check you are not straining your body in the working position you are in. If this isn’t possible then talk to your employer.
  • Plan your work – Make sure you have brought home everything you need to work from home e.g. documents and IT equipment they are going to lend you. Use your outlook calendar to plan tasks and co-ordinate online meetings/calls.
  • Take breaks – Keep focussed when you are working but take a 30-minute break at least every 6 hours and a 5-minute break every hour.
  • Keep in contact – Keep in touch with your line manager so they know what you are working on, can help you if you are struggling and can give you more work if needed. Don’t feel isolated, keep in contact with your team/colleagues.
  • Final thought – Home working can be tricky and may lead to a drop in motivation and productivity. Start the day as if you were going to the office, maybe even dress as if you were. Try imagining your manager is sitting near you to help motivate you to keep working!

There is guidance on home working available from ACAS (UK employers only) which you may find useful on this link or the HSE checklist on this link. Countries outside the UK may have different guidance for employers/employees in relation to home working so we would recommend researching them.

If you can’t work from home, in the first instance speak to your placement employer to discuss the issue as in most cases you will be able to find a reasonable resolution to the issue. If you have any further concerns, contact your placement Module Lead/Programme Director or Placement team

Employers can ask you to work at their premises as opposed to home working as long as they are adhering to current UK Government advice, have assessed the risk and taken steps to mitigate the spread of COVID-19. If this happens, we would recommend you request a copy of their risk assessment for COVID-19 before you go into the workplace so you can read it and understand the steps they are taking to mitigate against COVID-19.

When approving a placement we will ask you for information on how your employer is mitigating risks in the workplace against COVID-19 as part of your placement paperwork process but if you have any concerns please contact your placement Module Lead/Programme Director or Placement team. If you are in a vulnerable category as advised by the UK Government but are asked to attend the workplace then please raise this with your placement Module Lead/Programme Director or Placement team so we discuss next steps.

This can be a worrying time but don’t panic at this stage. Update your placement Module Lead/Programme Director or Placement team who can advise you on the next steps/alternatives particular to your module. If you don’t know who your placements team are please email as follows:

For Streatham and St Lukes based students: placements@exeter.ac.uk
For Penryn based students: placements-penryn@exeter.ac.uk

We anticipate there will be a lot of disruption to various industries over the coming months and this will lead to new opportunities in some sectors whilst other sectors will temporarily pause their placement schemes. This is likely to lead to more competitive recruitment processes or you may need to think about contacting employers who you would like to work for and ask for any opportunities they may have for work experience.

If you want more support, training, help or advice for placements then please use our careers service to give you the best chance of securing a placement. They offer a wide range of support including, but not limited to; 1 to 1’s, employability sessions on subjects (such as CVs, applications etc.), online resources, jobs board etc.

You can access support from the Career Zone or contact your placements team directly. Your placement Module Lead/Programme Director may also be able to provide further support and advice.

The University is supporting students who have been impacted financially by the coronavirus crisis through accommodation refunds and bursaries, however, we recognise that individual students are facing hardship because of circumstances that are unique and beyond their control. Therefore we have, with considerable assistance from our community of alumni and supporters, established an Emergency Assistance Fund to extend the University’s financial assistance to the most vulnerable students across the institution.

The Emergency Assistance Fund will provide up to £1,000 (per applicant) for students facing unanticipated financial challenges due to Covid-19. The fund is now available for all students via an online application form on the website: https://www.exeter.ac.uk/students/assistance-fund/

There is a lot of support available to support you in finding, competing or preparing for a placement.

The careers team are providing services online for students such as email placement support, virtual appointments, webinars etc. as well as a wide variety of online resources.

You can find out more about the services on offer by visiting My Career Zone or contacting your placement team. If you are struggling to find contact details for your placement team, please see below:

For Streatham and St Lukes based students: placements@exeter.ac.uk

For Penryn based students: placements-penryn@exeter.ac.uk

The FAQs on this page give extra detail on how the University is responding and continuing to support students. If you are currently on a placement abroad, please contact the Global Opportunities team on outbound@exeter.ac.uk

Vaccinations

Staff and students will be contacted by the NHS when it is time for them to take their vaccination. You can find details of the Government vaccination programme on the NHS COVID-19 Vaccination website.

Yes. The UK Minister for Universities, Michelle Donelan, has confirmed that international students studying in the UK will be eligible for the vaccine while in the country, in the same way as they can access other health services. Students do not need to do anything and will be contacted when it is time for their vaccine.

Yes. The COVID-19 vaccination will reduce the chance of you suffering from COVID-19 disease. It may take a few weeks for your body to build up protection from the vaccine. Like all medicines, no vaccine is completely effective – some people may still get COVID-19 despite having a vaccination, though this should be less severe.

Although the COVID-19 vaccinations can offer significant protection from the disease, we do not yet know whether taking the vaccine will stop you from catching and passing on the virus. Once you have had a COVID-19 vaccination, you will therefore still need to follow the Government guidance on COVID-19 safety. To continue to protect yourself and your community you should continue to:

You should also adhere to University rules about Coming to Campus and can find detailed advice about COVID-19 safety on our COVID-19 website.

Yes. It can take several weeks for the vaccine to offer maximum protection from COVID-19. Furthermore, we don’t yet know whether individuals who have been vaccinated could still transmit COVID-19 disease to others. Therefore, any student or staff member currently using our campuses should to continue to get tested twice per week. Continue to book your tests through our testing pages for students or staff as appropriate.

No. The Lateral Flow Device test used in the University mass testing programme detects a different protein of the virus than the one encoded in the vaccine. The HALO PCR tests used for testing symptomatic cases detect different genes of the virus than the one included in the vaccine. There is no possibility that the vaccine will cause you to test positive for COVID-19 if you have not contracted the virus.

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