Skip to main content

 

Current students

 

Studying safely on our campuses

Your safety is our highest priority and we have been working to ensure our campuses are as safe as possible for your return in September. We’ve done this by assessing every building on our campuses and giving them a COVID-19 secure certificate.

It is mandatory to wear a face covering when inside buildings on our campuses. To support this, we'll be providing three re-usable face coverings to all students. Hand sanitiser will be available at approved entrances / exits to buildings, and clear signage will set out how you’re able to use each building safely. You’ll also notice enhanced cleaning arrangements are in place. Please visit our Coming to Campus webpage for detailed information on what you need to know and what you need to do before coming to campus in person.

REGISTER FOR SAFEZONE

We’ve recently purchased SafeZone, an online app that helps us to help you whilst on campus - if you request it. The app is available for all colleagues and students to download and sign into if they wish. Once installed if you press Emergency, Help or First aid, your location will be sent to relevant staff on campus and allows us to keep you updated, via text messages, and relevant information relating to your emergency.

To download the app please go to: www.safezoneapp.com and follow the instructions for your device. You will need to register with your University of Exeter email address and review the permissions for the app to enable the app to be aware of your location, by using the transmitting signals on your phone. You should also allow push notifications, to enable the University to communicate with you if you raise an emergency alert. You can read more information about the SafeZone app online.

Your campus

It’s really important that you have the best possible campus experience, and we’re aiming to provide just that.

We’re sure you understand that spaces will be limited in all outlets and facilities when they do re-open, due to social distancing guidelines, but we’re aiming to bring the best possible service to everybody despite these restrictions. 

We have ‘Here to Help’ friendly and approachable staff to answer queries and help direct and support you around buildings in a COVID-secure way. You’ll find them in teaching buildings, near study spaces, in and around marquees and in other potentially busy areas. Here to Help staff will be a first point of contact to advise on where to find services, advise on capacity of areas, cleaning practices and signpost you to digital and telephone help services. If you have any questions then please contact the team via email: HeretoHelp@exeter.ac.uk

We have published detailed guidance and information on what you need to know and what you need to do about coming to campus in person, on our Coming to Campus webpages.

Your education

Your education is so important to us and our aim is to ensure you continue to receive the exceptional education that you expect. We won’t let COVID-19 get in the way of you learning and getting the best educational experience. You’ll be taught face-to-face on campus, if you can safely attend, and live online and we will provide new enhanced, structured digital learning resources that our academics are creating now to support your learning. So whatever happens we can continue to support you to study with us and get your world class degree.

Accommodation

We are working hard to ensure our university halls and accommodation offer you an environment that is both safe and happy. You can find information on how we are preparing our accommodation for arrivals here, as well as links to further information in the FAQs below. We’re following expert advice on this, and will be putting in place enhanced hygiene measures to keep you safe and protected. If we make any changes to how you are grouped into halls or accommodation, we will let you know.

Your wellbeing

Your wellbeing is extremely important to us, and even more of a focus during these times. Wellbeing and welfare support is available 24/7, which means you have support available around the clock should you need it. Our Wellbeing Services in Exeter and Cornwall are open for you and have been carrying out appointments remotely, throughout this time. We’re working on plans to enable you to get a rapid test for the virus if you feel unwell and, by working with the healthcare community in Devon and Cornwall, we’ll make sure you’re supported during any periods of isolation and/or treatment.

Please remember you also have access to a host of resources, such as SilverCloud cognitive behavioural therapy programmes, and we would encourage you to use these services should you need to do so. 

We are committed to ensuring you have fair and equal access to university, irrespective of your background, and understand that certain aspects of university life can be very challenging. You may be eligible for additional support throughout your studies, from bursaries to academic and employability support. Please see our website for information about how we can support you.

We are one community that looks after and supports each other, and we’re absolutely committed to supporting you and your wellbeing.

Your social life

We know that your social life may look a little different as we all adjust to the various measures in place to protect against COVID-19. Non-academic life is a key part of your University experience, and we are committed to ensuring that you have the best well-rounded experience during your time as a University of Exeter student. Whilst following Government guidance, we aim to have our campuses social spaces open and accessible to all students so you have plenty of opportunity to socialise with each other whilst remaining safe – plans will include the safe re-opening of our outdoor spaces, cafes, shops, and meeting spaces such as the Forum and Stannary.

From Monday 14 September, social gatherings of more than six people in England will not be allowed, and those breaching this law can face monetary fines. This applies to private homes, indoors and outdoors, and places such as bars and cafes. The rule does not apply to schools and workplaces, or weddings, funerals and COVID secure organised team sports. We will post further information after the full list of exemptions is published, which will likely cover many University activities. The UK Government has published a list of FAQs on what you can and cannot do in England.

Our wide-ranging and vibrant student societies will continue to operate and welcome new and existing members, so you can enjoy the company of old friends and make brand new ones this coming academic year. For new students, the Students’ Guild (Exeter) and Students’ Union (Cornwall) will run a full programme of exciting Welcome events and activities.

Respecting our local communities

If you return to your private rented accommodation please remember that you are returning to communities that have been significantly impacted by COVID-19 and anxieties and concerns remain very high. This includes many elderly, frail and vulnerable people in these communities who are still shielding from the virus.

We know that the vast majority of students have been following COVID-19 guidance carefully but some have not and this has triggered concerns from local residents. The city councils and Devon and Cornwall Police continue to manage and proactively monitor and manage community adherence to official COVID-19 guidance and your health and safety and that of the wider community must be your top priority.

Please also remember what your responsibilities are as an important member of our community including care and consideration for your neighbours in terms of minimising noise levels, particularly when many people are now working from home or are isolating, and ensuring you dispose of rubbish and waste safely and quickly.

As Government guidance is constantly adapting, and has changed considerably since 4 July, we are also recommending you keep informed of official COVID-19 guidance.

If you have any questions or queries for the University's Community Liaison Team, please email: communitywardens@exeter.ac.uk.

The Rapid Response Hub

One of the measures we’ve put into place to keep all colleagues and students safe, is our Rapid Response Hub. If you begin to experience COVID-19 symptoms, however mild, you will need to self-isolate and email our Rapid Response Hub. The Rapid Response Hub can provide a COVID-19 test for you, but only if you have COVID-19 symptoms (ie a new persistent cough, a high temperature, loss of taste and smell). People who have a slight cough or a runny nose are not eligible. You must contact the Hub (in Exeter or Cornwall) by email with your name, address, phone number and your symptoms.

Exeter students should contact the Rapid Response Hub by email: rapidresponsehub@exeter.ac.uk

Cornwall students should contact the Rapid Response Hub by email: rapidresponse@fxplus.ac.uk 

The team at the Hub will advise you on how to get a free test and, if your test comes back with a positive result, will work with you to give you the support you need so that you can safely self-isolate. The Hub will use information you’ve given about when and where you have worked on campus, so that other colleagues or students who were in the same place, at the same time, will be able to take appropriate action if they begin to show COVID-19 symptoms.  More information on the Rapid Response Hub and rapid testing is available online.

New Students' Guide

Welcome to your first year at Exeter!

We have developed a guide to help you through your first term and give you a handy checklist of tasks and links to show you everything you’ll need to know.

Returning Students' Guide 2020/21

We’ve put together a guide to help you settle back into your University life. This includes information on how we’ve been preparing for your safe return to campus as well as other useful advice.

Online programme for self-isolation

Have you arrived from overseas and need to self-isolate? Don’t worry you are not alone! We have put together activities for you during this period.

Information for Postgraduate Research students

Please view our FAQs on the Doctoral College website for the latest information on COVID-19 support.

Frequently asked questions

The frequently asked questions are arranged in the following themes:

Our community | Education information | Info for students wishing to apply to study remotely or arrive later | If you need to self-isolate | AccommodationHealth, wellbeing and your studies |

Placements: Students due to go on placement in 2020/21

Please note the advice on this page may change, particularly as there are ongoing updates to the Government guidance

Our community

If you begin to experience COVID-19 symptoms, however mild, please self-isolate and contact our Rapid Response Hub.

Rapid Response Hub:

Exeter students and colleagues should contact the Rapid Response Hub by email: rapidresponsehub@exeter.ac.uk 

Cornwall students and colleagues should contact the Rapid Response Hub by email: rapidresponse@fxplus.ac.uk

The Rapid Response Hub can provide a COVID-19 test for you, but only if you have COVID-19 symptoms (ie a new persistent cough, a high temperature, loss of taste and smell). People who have a slight cough or a runny nose are not eligible. You must contact the Hub (in Exeter or Cornwall) by email with your name, address, phone number and your symptoms.

The team at the Hub will advise you on how to get a free test and, if your test comes back with a positive result, will work with you to give you the support you need so that you can safely self-isolate. The Hub will use information you’ve given about when and where you have worked on campus, so that other colleagues or students who were in the same place, at the same time, will be able to take appropriate action if they begin to show COVID-19 symptoms.

Further information on the Rapid Response Hub is available online.

Please also note, the Department for Education have published updated guidance for universities on how they can operate in a COVID-19 secure way - including a clear request for students with symptoms of coronavirus to stay in their University accommodation, so as to avoid spreading the virus across the country. If you have symptoms of COVID-19, please request a test via our Rapid Response Hub and self-isolate. Please be assured we will fully support you during any periods of self-isolation, and in the event you are unwell.

Please do not be worried, the support teams and your College will be on hand to make sure this does not affect your studies and University experience.   

We have published full information on the support available for periods of self-isolation, including academic support, staying connected and accessing supplies during self-isolation, on our Coming to Campus webpages here. Visit these pages to find out about the support we have in place.

Please also note, the Department for Education have published updated guidance for universities on how they can operate in a COVID-19 secure way - including a clear request for students with symptoms of coronavirus to stay in their University accommodation, so as to avoid spreading the virus across the country. If you have symptoms of COVID-19, please request a test via our Rapid Response Hub and self-isolate. Please be assured we will fully support you during any periods of self-isolation, and in the event you are unwell.

Make sure you read through the guidance we have published on the Coming to Campus webpages – this covers what you need to do and know before arriving on campus.

If you or someone you live with develops symptoms, however mild, please inform our Rapid Response Hub. Please read the FAQ I have symptoms of coronavirus, what should I do? to find out more about the Rapid Response Hub. This applies even if you are displaying only mild symptoms i.e. you have any of the following:

  • a high temperature
  • a new continuous cough
  • a loss of, or change to, your sense of smell or taste.

REGISTER FOR SAFEZONE

We’ve recently purchased SafeZone, an online app that helps us to help you whilst on campus if you request it. The app is available for all colleagues and students to download and sign into if they wish. Once installed if you press Emergency, Help or First aid, your location will be sent to relevant staff on campus and allows us to keep you updated, via text messages, and relevant information relating to your emergency.

To download the app please go to: www.safezoneapp.com and follow the instructions for your device. You will need to register with your University of Exeter email address and review the permissions for the app to enable the app to be aware of your location, by using the transmitting signals on your phone. You should also allow push notifications, to enable the University to communicate with you if you raise an emergency alert. You can read more information about the SafeZone app online.

To keep yourself and our communities safe it is critical that you follow these key behaviours:

HANDS - Wash your hands regularly and for 20 seconds

FACE - Wear a face covering in indoor settings, and where you will come into contact with people you do not normally meet

SPACE - Stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors)

Check the UK Government website for the latest advice on what you can and can’t do under current COVID-19 restrictions.

 

As more students and colleagues come to our campuses, we emphasise the need to show respect, kindness and compassion for all during this uncertain time. Internationally, nationally and locally there have been incidents of xenophobic and racist behaviour and abuse, particularly at the start of the outbreak. Inappropriate behaviour or harassment of any kind will not be tolerated. This is a hate crime and is against the law.

If you experience, or are witness to, any behaviour of this type, please report it to the police immediately. You can also report it to the University via our Speak Out web pages. We will investigate this and, where necessary, disciplinary procedures will be followed.

If you are feeling anxious during this time, further support is available via our wellbeing webpages.

We have signed an open letter with partners across Exeter on tackling hate crime and racism in our community, particularly in light of recent incidents in relation to coronavirus. This is a time when we must work together and support each other - not create more division and hurt. Read the letter in full​

UK Visa and Immigration (UKVI) has released guidance on the immigration implications caused by the coronavirus outbreak - please see this webpage for the latest advice

If you need advice on whether you are eligible to apply for a new visa in the UK, please contact visaadvice@exeter.ac.uk.

Education Information

For the FAQs on Examinations, Assessments, Awarding and Progression, including the no detriment policy, please visit these pages.

STUDENTS ON A UNIVERSITY OF EXETER PROGRAMME (OUTBOUND)

Where it is safe and practicable we will support your decision to attend an in-country placement whether that be for study or work abroad. We have published the answers to a range of frequently asked questions on our Go Abroad webpages. Please review the information available on these webpages as we continue to provide further updates and guidance.

INBOUND STUDY ABROAD STUDENTS

We are monitoring updates on coronavirus closely and will continue to provide as much advice, care and support as we can to our University community, in advance of you arriving to campus.

For any queries concerning your exchange, please contact inbound@exeter.ac.uk.

VIRTUAL DESKTOP PLATFORM NOW AVAILABLE FOR STUDENTS

We have launched a new virtual desktop service which lets you access a huge range of learning resources remotely that you may need for your course.

With an internet connection and suitable device (including Windows, Mac and Chromebook) you can access:

1. A software directory with download links for you to install software on your own devices.
2. Windows Virtual Desktop, providing secure access to a suite of applications to support your study.*
3. LabStats Remote Desktop, providing secure access to graphic-intensive software. *

*The software available remotely will depend on the college in which you are studying.

To find out more visit the virtual desktops webpage. If you need more detailed guidance the Digital Hub can help.

If you encounter issues please contact SID or email virtualdesktop@exeter.ac.uk

Further information from the Doctoral College, including useful FAQs, can be found online

We need to ensure that staff working in specialist areas can be protected and have a clear Risk Assessment in place before any work can commence on campus. Please therefore also make sure you have reviewed and understood the detailed guidance published on our Coming to Campus webpages here.

The University remains committed to protecting the health and safety of our students, colleagues and communities and ensuring the best possible teaching and learning experience throughout the next academic year.

You will be aware that some of your seminars will be timetabled on campus for in person teaching, while others will be delivered online. We’re recommending that you only come onto campus when you have scheduled face to face teaching sessions in your timetable, scheduled time in the lab or other specialist research facility, or when you have pre-booked a study space or other pre-arranged activity such as a sport or society.

Detailed guidance on Coming to Campus for teaching activities and more has been published online, which we ask you read through carefully. All of our departments will deliver their portfolio of programmes flexibly – whether fully online, on-campus where possible, or a mix of the two through blended learning. This also means delivering programmes in an accessible manner, with the ability to switch smoothly between delivery modes as circumstances dictate.

The start of term is 21st September for undergraduates and 12th October for Taught Postgraduates (further information for postgraduate students will follow). Please note that start dates for programmes in the College of Medicine and Health vary, including by year of study; specific advice regarding these programmes will follow from the College.

We will be offering a blend of face-to-face classroom teaching on campus, provided it is safe to do so, and live online teaching and discussion. All of this will be supported by exceptional digital learning resources (videos, podcasts and more) created by our academics to support your independent study. We’re promising you the same excellent quality of teaching that we have always provided, although we are mindful that the way and the time we teach some modules may have to change.

Dissertations, projects and written work are often submitted online and this will continue. Presentations, where required, will be a blend of in person and in class or online using technology such as Microsoft Teams or Zoom. Many assessments or examinations are likely to be online from September and this is something we had been developing as part of our commitment to accessible learning and to meet student and academic needs.

Any changes necessary for programmes and modules to enable their delivery in the 2020/21 academic year will go through quality assurance processes. This means they will be rigorously scrutinised by academic peers, quality and standards professionals and student digital learning assistants. This will ensure they maintain our high standards and that the content is enhanced for blended delivery. This work is being undertaken in partnership with professional, statutory and regulatory bodies where relevant.

Not only will this allow us to continue to deliver excellent teaching and learning, regardless of external circumstances, it also fully aligns with our Education Strategy 2019-25. This highlights the need to capitalise on digital transformation to support learning and teaching, while ensuring it continues to support inclusion, diversity and wellbeing.

Information for students wishing to apply to study remotely for a period in 2020/21 or arrive later

We know that some students may not be able to attend campus for health, personal or logistical reasons related to Covid-19. In some circumstances you may need to study remotely and we can offer flexibility to assist with your personal requirements. We are an inclusive university and will seek to meet your individual needs.

If you are unable to be on campus by the start of your programme, please email coronavirusenquiries@exeter.ac.uk with your Exeter Student Number, Programme, intended enrolment date if post start date and intended on-campus date. This information will be shared with your personal tutor and relevant departments to ensure you are supported in this transition. Remote learning may not be possible in all cases, for example because of professional, statutory or regulatory requirements on certain programmes, but we will be happy to talk to you about your options.

If you are a new student and require a visa, you will need to include the date that you intend to travel to the UK in your visa application. The validity of Tier 4 entry visas has been extended from 30 to 90 days, so if you do have to delay your intended travel date you will not have to apply for a new entry visa if you are able to arrive within 90 days of this date.

If you are a continuing student and a Tier 4 visa holder you will be able to study remotely, if approved by your College, without this affecting your visa's status. You must ensure however that you continue to engage with your programme throughout this period.

Please see additional guidance on teaching adjustments for digital learning online.

We will do our best to ensure that all the library materials that are core to your programme are available digitally. If you find that an essential library text is not available digitally for your programme, please contact library@exeter.ac.uk

General Library COVID FAQS 

General Penryn Library Current Service FAQs 

Applying for Remote Study with the University is not applicable to INTO students. INTO Students have had separate arrangements with regard to their formal online study options and If you are an INTO student please contact into@exeter.ac.uk. If you are an INTO student, registered on an individual University of Exeter module, you will have study options that are the same as all Exeter students.

Finance

We’re making a commitment that you’ll be taught by the same excellent lecturers, professors and researchers, that your university experience with us will be thought-provoking, stimulating and exciting, and that you’ll be inspired by your peers and academics as they challenge theories, engage in pioneering research and seek to innovate and drive change for the future. We promise you an excellent quality of teaching, even if we adjust the way we teach some modules. The financial payments will therefore be the same even if you study partly online and then on campus.

The decision to study remotely for any part of the Academic Year is an individual one taken by a student which the University has agreed to support given the exceptional challenges posed by the COVID-19 pandemic and the University’s desire to support each student’s engagement with their programme, regardless of individual circumstances.

Supporting a student who has decided to study remotely requires the University to put additional adjustments and support in place in order to maintain the standards and quality of our degree provision. There are also other notable benefits of attending the campus that will be more difficult to achieve, including the social aspects of being at University, and we are working hard to ensure that those students who choose to study remotely remain engaged and included in our learning community.

It is important to clarify that no reduction in fees will be made for students whose decision to study remotely has been supported by the University. This is on the basis that whichever mode of study undertaken by a student (on-campus, online or blended) we will be delivering a high quality education to give students every opportunity to complete their degree.

If remote study is approved by the University, and you have accepted an offer for University accommodation and received your Contract Formation Email, but do not live in our accommodation until January 2021 then we will continue to hold the room for you with no charge for the first payment period, i.e. 12/13 September 2020 to 3 January 2021 (or your arrival date if you decide to come before 3 January). If you then remain enrolled on your course for the remainder of the academic year we will charge you for the accommodation from 3 January 2021 (or your arrival date if earlier) until the end of the contract.

Visas and remote study/late arrival (Admission)

As long as you arrive to the UK by the 6 April 2021, you will be eligible for the Graduate Immigration Route.

No – your CAS will remain valid and you will be able to use it when you decide to apply for your visa. 

Airport pickups

Our Airport Collection Service running from Heathrow has dates available until 9 October. If you are arriving outside of our Airport Collection Service times we have comprehensive information on our website about the various public transport options to our university campuses. We will be running the Airport Collection Service again for January starters and we are currently working on the dates and times of both that and the Postgraduate Induction for January.

Our buddy scheme Global Chums is available in Cornwall this September and on all campuses in January. We aim to make these schemes both in person and online. There are lots of other ways to connect with other students online and these will be publicised in our Induction materials.

If you need to self-isolate

UK Government COVID-19 regulations mean that many travellers arriving in the UK will need to self-isolate for two weeks upon arrival. There are a number of territories and countries with no self-isolation requirement for travellers arriving in the UK. This list is regularly updated and you should continue to check this on the Government website.

Travellers from any country not on this list must self-isolate for 14 days when you arrive in the UK. This applies to UK residents and visitors to the UK. You will also need to self-isolate if you visited or made a transit stop in a country or territory that is not on the list in the 14 days before you arrive in England. In England, those who break these rules and do not self-isolate for two weeks from your arrival date in the UK can be fined £1,000. Exeter Students failing to self-isolate can also be subject to University disciplinary procedures.

Don’t worry though, if you do need to self-isolate upon arrival in the UK, the University will offer a number of services to support you – please see our FAQs on this below.
If you are:

  • a new student who is travelling from outside the UK to our Exeter or Cornwall campuses prior to your arrival and you are a student who would be covered by our accommodation guarantee, even if you have decided not to live in our accommodation for the academic year
  • and at the time of making your booking for accommodation you are due to arrive in the UK having spent the 14 days prior to your planned arrival date in a country that is not on the UK Government travel corridors exemption list, we will provide free accommodation to self-isolate for the required duration, in University residences. To find out more about this please visit the prospective student Accommodation pages here.

 

If you have arrived from overseas and need to self-isolate don’t worry you are not alone!

The University have put together several activities during this 14-day period. View the whole programme for Exeter Based Students and Cornwall Based Students.

As we get closer to the start of the new academic year, we understand that one of the biggest concerns for our international students may be how restrictions on flights could affect your ability to return to campus. We are doing all we can to help those students affected, in particular those who live in countries that have seen significantly reduced scheduled flights to the UK. We are looking into a number of options and further details will be communicated with you later this month.

Depending on when you arrive, and where you enter the country, you may be able to take advantage of the Airport Collection Service, so have a look and see if this is an option for you. We will offer some coaches specifically for students who need to self-isolate, so you can travel safely.

If you are not able to use the Airport Collection Service, we recommend you read the Government advice on travelling to the place where you are self-isolating. If you do need to use public transport to get from the Airport to your accommodation we recommend you check our guidance on planning your travel to university, to ensure that you are taking the most direct route to campus.

Everyone travelling to the UK must complete a Passenger Locator Form prior to your departure. You will be required to show proof of a completed Passenger Locator Form at the UK border. You can complete it up to 48 hours before you enter the UK. All students required to self-isolate when they arrive in the UK will need to give details of the accommodation in which they plan to self-isolate, so please be sure to have these details arranged when you complete the form. If you need help finding self-isolating accommodation, please read our FAQ on how to arrange this – we will be able to support you during this time.

You may be refused permission to enter the UK (if you are not a British citizen), or fined if you fail to provide your contact details or do not self-isolate, unless you arrive in the UK from an exempt country. In England, if you do not self-isolate, you can be fined £1,000. If you do not provide an accurate contact detail declaration – or do not update your contact detail form in the limited circumstances where you need to move from the accommodation where you’re self-isolating to another place to continue self-isolating – you can be fined up to £3,200. Full detail of this can be found on the Government webpages.

It is important that you register with a Health Centre during your time in the UK. Anyone self-isolating will be able to register online with our Student Health Centre.

If you are studying in Exeter – please register with the Student Health Centre online before you get here. Additional information on the services available can be found on the Health Centre homepage.

If you are studying in Cornwall, you can access The Penryn Surgery, which is available in the Tremough House Annexe, Penryn Campus, five days a week during term time. You can register with the Penryn Surgery by emailing compass@fxplus.ac.uk to request a registration form.

Currently, a Click and Collect service is running from University outlet Isca Eats. We will shortly be launching our Click and Deliver service for students self-isolating in University accommodation, and will post further information here as soon as possible. Find out more about both online.

There are a wide range of supermarket and food delivery services in the local community, which will deliver food and provisions to your accommodation. We have listed some of these below.

If you are self-isolating in University accommodation, you will be able to sign-up for a delivery service to receive three meals a day to your door. The cost for this service is £15 per day. Fees can either be paid directly or added to your student account.

The following supermarkets provide a delivery service and can deliver to your accommodation:

Sainsburys
Tesco
Morrisons

Note that you may need to plan ahead and book in advance to arrange your delivery slot. There are also a number of local companies that can provide pre-prepared food boxes with set-menus:

Exeter

Hello fresh
Mindful chef
Guosto
Morrisons
Aldi
Asda

Cornwall

The following supermarkets provide a delivery service and can deliver to your accommodation:

Sainsburys
Tesco
Asda

Other delivery options include:

Fal food box co.
Lillie Brothers
Real food box

Upon arrival in the UK, you will need to go directly to your accommodation in order to self-isolate. If you do not already have a UK bank account, you may not have the opportunity to open one until your self-isolation period has ended. It is therefore recommended that you come prepared with means to pay for food and provisions during the self-isolation period. Acceptable payment methods might include an International Credit Card, either Visa or MasterCard, or a prepaid credit card. Please note you can pre-order Accommodation Essentials Packs before you depart.

The University will be offering an online programme of activities for all students who are self-isolating. The University have put together a variety of activities to support and entertain students needing to self-isolate throughout the 14-day period. You can view the whole programme for Exeter Based Students here and for Cornwall Based Students here. Everyone can join us on the connected Facebook group to meet with other students who are self-isolating across our campuses.

If you develop any COVID-19 symptoms or begin to feel unwell during your time in self-isolation accommodation, you will need to self-isolate and email our Rapid Response Hub.

Rapid Response Hub

Exeter students should contact the Rapid Response Hub by email: rapidresponsehub@exeter.ac.uk or call 01392 722 929. The Rapid Response Hub is open 8am-6pm on weekdays, and 9am-1pm on Saturdays and Sundays.

Cornwall students should contact the Rapid Response Hub by email: covidresponse@fxplus.ac.uk or call 01326 370 402. The Rapid Response Team is currently available 8am-6pm on weekdays, with weekends being initially covered by our out of hours teams.

For more information, please refer to the University guidelines which can be found at: http://www.exeter.ac.uk/coronavirus/students/

The Foreign and Commonwealth Office are regularly reviewing the COVID-19 data and may update the list of Countries and territories with no self-isolation requirement on arrival in England at any time. It is important for you to regularly check the FCO's Coronavirus Travel Corridor guidance to see if travellers from your country are required to self-isolate upon arrival in the UK. If the status of your country changes and you need to self-isolate upon arrival in the UK, it is important you make suitable arrangements to self-isolate before you travel.

If you are a new student studying in Exeter, then to book self-isolation accommodation only please visit our online store. If you wish to use the University's Airport Collection Service and require self-isolation accommodation then please choose the combined product for this which is also available within the online store.

If you are living in Cornwall, please contact our Accommodation team in Cornwall for details about booking accommodation.

Returning students going into private rented accommodation are advised to self-isolate in their private accommodation following Public Health England guidelines.

If you arrive in England from a country that has been added to the Travel Corridor list on or after the date it is added, you may no longer need to self-isolate. Check the guidance on Travel Corridors if you think this may apply to you.

If you are required to self-isolate in your accommodation, you will need to contact your Information Point to let them know and request to move to an online alternative until you are able to come back onto campus and resume scheduled face to face teaching sessions. You can find your discipline-specific Information Point on our website.

You should also contact your personal tutor and let them know to ensure they can provide you with any additional support if you need it.
They should also contact their Personal Tutor and let them know.

Being in self-isolation means that you will not be able to leave your accommodation: You must not meet other people outside of your household, you should not have any visitors and you must try to keep 2m away from all other members of your household to prevent any spread of infection. It is vital that you follow the rules regarding self-isolation. This is to ensure we protect the students and staff of the University and safeguard the health of our wider community by stopping the spread of COVID-19. We need everyone to play their part.

Whilst you are self-isolating, there are restrictions on your movements and you should not leave your accommodation, unless there is an emergency, for example you hear the fire alarm. This includes not leaving your accommodation for exercise or to do laundry. This is in line with current Government advice.

If you feel that you may come to harm by remaining in your household, then you should call our Estate Patrol team (Exeter) – 01392 729999, or our Security team (Cornwall) – 01326 255875.

We have support in place whilst you are self-isolating, including a programme of online events, fitness sessions and welfare, wellbeing support. You can find out more about what is in place on this webpage.

Support with food provisions

Currently, a Click and Collect service is running from University outlet Isca Eats. We will shortly be launching our Click and Deliver service for students self-isolating in University accommodation, and will post further information here as soon as possible. Find out more about both online

If you would like to have your groceries delivered from a supermarket you can arrange an online delivery from the following supermarkets:

Note that you may need to plan ahead and book in advance to arrange your delivery slot.

There are also a number of local companies that can provide pre-prepared food boxes with set-menus:

Exeter

• Hello fresh
• Mindful chef
• Guosto
• Morrisons
• Aldi
• Asda

Support services at the University

The University offers a wide variety of support services which students can access while they are self-isolating. Residence Life Teams, provide support to students living in the University accommodation and have an in-depth knowledge of the support and wellbeing services on offer at the University. Residence Life Mentors start on 9 September, so if you arrive before this date you can contact your Residence Life Advisor for support. Overnight, members of the Residence Life Night Patrol support Security by visiting residences. There are a range of other services that provide tailored support for international students:

If you book an airport collection service, upon your arrival, you will be greeted by student ambassadors at the airport. If you make your own arragements to arrive at Exeter you will receive additional support and welcome information when they arrive at your accommodation.

Currently, a Click and Collect service is running from University outlet Isca Eats. We will shortly be launching our Click and Deliver service for students self-isolating in University accommodation, and will post further information here as soon as possible. Find out more about both online

The following supermarkets also provide a delivery service and can deliver to your accommodation:

• Sainsburys
• Tesco
• Morrisons

Note that you may need to plan ahead and book in advance to arrange your delivery slot. There are also a number of local companies that can provide pre-prepared food boxes with set-menus:

Exeter

• Hello fresh
• Mindful chef
• Guosto
• Morrisons
• Aldi
• Asda

Cornwall

The following supermarkets provide a delivery service and can deliver to your accommodation:

• Sainsburys
• Tesco
• Asda

Other delivery options include:

• Fal food box co.
• Lillie Brothers
• Real food box

Upon arrival in the UK, international travelers who are required to self-isolate are required to go directly to their accommodation. If you do not already have a UK bank account, you may not have the opportunity to open one until their self-isolation period has ended. We therefore recommend that you come prepared by bringing an international credit card, either Visa or MasterCard, or a prepaid credit card so that you can shop online. 

The University will be offering an online programme of activities for all students who are self-isolating. The University have put together a variety of activities to support and entertain students needing to self-isolate throughout the 14-day period. You can view the whole programme for Exeter based students on our websiteEveryone can join us on the Connected Facebook group to meet with other students who are self-isolating across our campuses. 

Yes, if a household is self-isolating, you should follow the evacuation procedure but maintain physical distancing from others at the fire evacuation point. 

Under government guidelines on how to self-isolate when you travel to the UK, you must only exercise within your accommodation. The University will provide a variety of online workouts and exercise classes to support students with staying active during self-isolation.

Unfortunately laundry facilities will not be available to you as we would be unable to provide this in a Covid-19 safe way.

Accommodation

The Accommodation Office have published a list of FAQs at https://www.exeter.ac.uk/accommodation/students/currentstudents/coronavirus/

Please note, these are relevant for University owned or managed accommodation, read on for information on private student accommodation.

There are a number of different teams within the University who can offer you support when you are looking for accommodation or living in the private sector, visit these pages to find out more.

We are planning that courses will be taught on campus and current information on this can be found on our Coronavirus Update pages. However, if it has been confirmed by the University that you can study remotely and you have accepted an offer for University accommodation and received your Contract Formation Email, but do not live in our accommodation until January 2021 then we will continue to hold the room for you with no charge for the first payment period, i.e. 12/13 September 2020 to 3 January 2021 (or your arrival date if you decide to come before 3 January). If you then remain enrolled on your course for the remainder of the academic year we will charge you for the accommodation from 3 January 2021 (or your arrival date if earlier) until the end of the contract.

For students at Exeter campuses accommodation:

If you have a Contract Formation email, we will hold the room that you contracted for in Term 1. However, this would not apply if you are a new January starter (e.g. PGT January starts). You will need to apply for accommodation at least one month before you intend to arrive and you will be allocated accommodation as available at the time of your application.

For students at Cornwall campuses accommodation:

Yes there will be accommodation available for Term 2, if you have signed a contract. The accommodation will be an equivalent offer to what you would have had in September.

If you have been confirmed to be on Remote Study for Term 1 and you have a room held for you, you will be able to book an arrival time with us for your arrival for Term 2. Please check our website from October for further details of how to do this.

Yes, if you did not have an accommodation contract confirmed in Term 1, you may apply for accommodation from Term 2 only and we will allocate accommodation to you, if there is accommodation available.

Applications for University accommodation at Exeter can be made via our website. Applications for University accommodation at Cornwall campuses can be made on the FXPlus website.

For Undergraduate students at Exeter campuses accommodation:

Even though the accommodation contract start date is 13 September, due to Government guidelines and recommendations to manage the risks in relation to Covid-19, we will be implementing staggered arrivals. We will notify you by email of your allocated arrival date which will be a date between 10 September and 20 September. We will then offer you a refund if your allocated arrival date is after 13 September 2020. Similarly, we will not charge for the period between 10 and 13 September if your allocated arrival is before 13 September.The exact refund amount will be calculated according to your allocated arrival date, not your actual arrival date.

For Postgraduate students at Exeter campuses accommodation:
Even though the accommodation contract start date is 13 September, due to Government guidelines and recommendations to manage the risks in relation to Covid-19, we understand that you may wish to arrive at another time. If you arrive between 13 September and 10 October, we will offer a refund and not charge you until you arrive at your accommodation. If you decide to arrive on or after 11 October, a maximum of four weeks rent rebate will be offered. The exact refund amount will be calculated on a case-by-case basis depending on your arrival date.

For Undergraduate students at Cornwall campuses accommodation:
For undergraduate students arriving between 7 and 13 September, you will be able to book a two hour arrival slot via Room Service; bookings go live on 25 August 2020. You will still need to book an arrival time even if you do not plan to arrive over the Arrivals period. You will receive an email when you are able to access this system. Or you can contact halls.help@fxplus.ac.uk to plan your arrival.

For Postgraduate students at Cornwall campuses accommodation:
For postgraduate students, you will be able to book an arrival slot via Room Service; bookings go live on 25 August 2020. The contract start date will be 12 September, so that you can arrive prior to the start of your academic course start date. If you arrive between 12 September and 10 October, we will offer a refund and not charge you until you arrive at your accommodation. If you decide to arrive on or after 11 October, a maximum of 4 weeks rent will be offered.

If you secure accommodation in the private sector in either Exeter or Cornwall, each accommodation agreement will vary and you should clarify with the provider of the accommodation what will happen BEFORE you agree to the accommodation contract. The University will not be able to assist you with any negotiations with private accommodation providers.

Health, wellbeing and your studies

Current evidence suggests that younger people are less likely to develop recognisable symptoms of COVID-19. It therefore remains vitally important for colleagues and students alike to:

  • Continue to wear a face covering
  • Keep hands clean
  • Keep a safe distance from other

Following an increasing trend in the COVID-19 infection rate, the Government has now also imposed the Rule of Six concerning face-to-face social gatherings. Without taking all of these protective steps, you may unknowingly pass the virus onto others, including those that are much more susceptible.

All colleagues and students need to take collective responsibility and work together to play our part in preventing the spread of any COVID-19 infection. Doing so, we will protect ourselves, our family and friends, university colleagues and students and play our role in keeping our local community as safe as we can. Keeping our community safe in this way is especially good to maintain given that currently the rate of infection in the South West remains lower than most other parts of the country. Let’s help keep it way that way as without continuing to follow the guidance it can soon change and potentially place further regional restrictions on us all.

In line with government guidance, face coverings are mandatory in places such as shops, libraries and public transport both on campus and in the City. All colleagues and students are expected to wear a face covering while on campus. This includes inside all buildings and marquees.

You must wear a face covering when inside University buildings – this includes wearing a face covering when in one of our marquees during the day (unless you are eating at the time) and when queuing at a catering outlet. 

You do not have to wear a face covering when eating/drinking in a catering outlet and you do not have to wear a face covering outside unless you are unable to socially distance or you wish to do so.

There are selected areas where face coverings are not required. However, the choice as to whether you wish to continue to wear them remains yours. Consideration should be made to wearing face coverings regarding:

Staff in individual offices
Occupants of shared office spaces are expected to wear face coverings unless spaced 2m apart with this distance capable of being maintained at all times. You don’t need to wear a face covering if you’re in an individual office. But you are expected to do so if you’re moving around your building or wider campus.

Frontline student service staff
Those working in areas such as hubs and information points, do not need to wear face coverings if your service desk is fitted with a transparent screen. However, you can choose to wear a face covering in addition to using the screen if you feel more comfortable with this. Where a screen is not in place, you are expected to wear a face covering or visor.

Teaching academics
Teaching colleagues will have access to a face visor and face coverings. These must be worn if you move outside of your marked 2m safe teaching zone or if you feel it’s likely that students may come within 2m. You can ask students to wear a face covering.

Colleagues in third party / host employer premises such as the NHS, should follow local policy. If you have any concerns, please discuss with your line manager / supervisor.

Some members of our University community are exempt from wearing face coverings. The reason may not always be obvious however, whilst not being a requirement, these members can request exemption cards or badges to highlight their exemption. Obviously, whilst we should all strive to respect everyone’s privacy.

It’s also important for us all to ensure members of our community that should be wearing face coverings are doing so. On occasions where someone is not wearing a face covering and there is no indication they have an exemption, we are therefore asking colleagues and student alike to appropriately and with empathy, point out the need to be wearing a face covering where they are. Taking collective responsibility, will help play a role in quickly establishing the correct use of face coverings, establish this as a social norm and keep the University and wider community safe.

Exemption cards and badges available for colleagues and students who choose to use one (lanyards will be available shortly) and these are available from:

· University Main Reception, Streatham Campus
· Info@St Luke’s
· Cornwall: Glasney lodge for students, ESI reception for staff
· Our campus Here2Help team (Exeter) and Marshalls (Cornwall)

“Please give me space” cards and badges are also available at the above locations.

To keep all of us safe we will continue to monitor the national picture and review face covering policy each week and will communicate any changes.

Students

Your wellbeing is extremely important to us and we would like to highlight the resources that are available to support you, if needed. This includes our self-help tool, SilverCloud and our Wellbeing Services at both our Exeter and Cornwall campuses. Also see our COVID-19 welfare webpages.

Staff

There are a number of support services available to staff during this period. Our self-help tool, Pro-Counselling, can be used to access 24/7 telephone counselling via our online portal, as well as a range of well-being resources and guides. You can also talk to your line manager if you have any queries. Also see our COVID-19 welfare webpages.

For students

For students - our AccessAbility team is available for you to discuss any concerns you may have around your disability. You can find information on how to access this team on our website.

For staff

A guide has been developed specifically for disabled colleagues working from home which addresses some of the challenges faced by those who need to self-isolate and maintain prolonged social distancing. The guide also provides signposting and guidance towards additional support. If you are contacted by your manager about returning to work on campus, you should discuss with them whether any additional adjustments are required. If you have a condition which makes you extremely vulnerable or vulnerable please see the sections above and refer to government advice regarding shielding. If you require additional support or advice please contact your line manager who can arrange a referral to occupational health or contact a disability adviser in confidence.

The University, in partnership with its alumni community, has created an Emergency Assistance Fund to help students experiencing unexpected financial difficulties due to the coronavirus outbreak. All registered undergraduate and postgraduate University of Exeter students facing financial difficulty because of the crisis are eligible to apply, irrespective of fee-status.

Depending on your circumstances, payment may be made as:

  • An emergency loan with 0% interest (e.g. if you have financial means but are unable to access them)
  • A non-repayment grant (e.g. for additional expenses which you don’t have the means to repay)
  • A combination of both

For more information and how to apply, please visit the webpages.

The National Health Service (NHS) provides most* healthcare in the UK including emergency, routine and occasional medical treatment.

All COVID-19 related testing and treatment is free.

All students are able to access emergency treatment in a hospital Accident & Emergency (A&E) department, regardless of immigration status. This includes emergency treatment for serious illness or injury.

Students with a Tier 4 visa, will have paid the Immigration Health Surcharge (IHS) as part of your visa application. This entitles you to access the NHS with most services free to access, although some carry charges. You will be made aware if you will be charged to access a service.

Students on a short course of 3 months or more can now register with a GP surgery to receive primary care services. If, however, you need a referral to a hospital specialist then you will be charged for this appointment by the hospital.

EU/EEA students are exempt from being charged with if you have an EHIC card (this may change from 01/Jan/2021) or have applied under the EU Settlement Scheme and you are ‘ordinarily resident in the UK’. In practice, this means you are living here for reasons other than study. UKCISA will provide the most up to date information on how Brexit will affect your access.

British nationals who have been living overseas should consider private medical insurance, unless you can demonstrate that you are ordinarily resident in the UK. That usually means you are in the UK more permanently than for study purposes.

If your healthcare needs are not covered in the above list, you may still be exempt from some charges if your country has reciprocal arrangements in place.

We recommend all other students have adequate medical insurance to cover specialist appointments whilst in the UK. For more details please see NHS guidance.

*exceptions include some complementary and alternative medicines.

Students due to go on placement in 2020/21

Placements are being reviewed and approved for the next academic year bearing in mind government advice and any changes to the placement module requirements. If you are unsure whether your placement puts your wellbeing at risk or whether the requirements for a placement for the next academic year have changed, then please speak to your placement module lead in the first instance. We would recommend you keep in regular contact with your placement employer up until your start date to ensure you have the latest information regarding your placement.

Arrangements for trainees on PGCE courses are likely to differ from those for other work placements and queries about PGCE School Based work Placements should be directed to exeterpartner@exeter.ac.uk

It’s important to ask for your employer’s guidance related to COVID-19 and home working. If you are unsure of what your employer’s guidance is ask your line manager for clarification. If you are working from home, here are our top tips:

• Workspace – Find somewhere that you will not be distracted by the television, social media, people, pets etc. so you can concentrate on working. Try and set up a workstation in that room so you can work effectively and safely. Keep the space around you organised and check you are not straining your body in the working position you are in. If this isn’t possible then talk to your employer.
• Plan your work – Make sure you have brought home everything you need to work from home e.g. documents and IT equipment they are going to lend you. Use your outlook calendar to plan tasks and co-ordinate online meetings/calls.
• Take breaks – Keep focussed when you are working but take a 30-minute break at least every 6 hours and a 5-minute break every hour.
• Keep in contact – Keep in touch with your line manager so they know what you are working on, can help you if you are struggling and can give you more work if needed. Don’t feel isolated, keep in contact with your team/colleagues.
• Final thought – Home working can be tricky and may lead to a drop in motivation and productivity. Start the day as if you were going to the office, maybe even dress as if you were. Try imagining your manager is sitting near you to help motivate you to keep working!

There is guidance on home working available from ACAS (UK employers only) which you may find useful on this link. Countries outside the UK may have different guidance for employers/employees in relation to home working so we would recommend researching them.

My employer wants me to start my placement in the workplace, what do I do?

Employers can ask you to work at their premises as opposed to home working as long as they have assessed the risk and taking steps to mitigate the spread of COVID-19. If this happens we would ask that you request a copy of their risk assessment for COVID-19 before you go into the workplace so you can read it to understand what steps the placement provider is taking to mitigate against COVID19. We will ask you for information on how your employer is mitigating risks in the workplace against COVID-19 as part of your placement paperwork process but if you have any concerns please contact your placement module lead and/or placement team. If you are in the vulnerable category as advised by the Government and are asked to attend the workplace then please raise this with us so we discuss next steps.

Please speak to your placement module lead in the first instance as you may need to re-submit your placement paperwork.

Please update the placement module lead and the placements team as soon as you possibly can. They can advise you on the next steps/alternatives particular to your module.  If you don’t know who your placements team are please email as follows:

Placements team:
For Streatham and St Lukes based students: placements@exeter.ac.uk
For Penryn based students: placements-penryn@exeter.ac.uk

We anticipate there will be a lot of disruption to various industries over the coming months and this will lead to new opportunities in some sectors whilst other sectors will temporarily pause their placement schemes. Placement opportunities as always will be very competitive so please use our careers service to give you the best chance of securing a placement. They offer a wide range of support including but not limited to; 1 to 1’s, employability sessions such as CVs, applications etc., online resources, jobs board etc. If you are keen to find a work placement you can access support from the Career Zone or contact your placements team. Your placement module lead may also be able to provide further support and advice.

The University is supporting students who have been impacted financially by the coronavirus crisis through accommodation refunds and bursaries, however, we recognise that individual students are facing hardship because of circumstances that are unique and beyond their control. Therefore we have, with considerable assistance from our community of alumni and supporters, established an Emergency Assistance Fund to extend the University’s financial assistance to the most vulnerable students across the institution.

The Emergency Assistance Fund will provide up to £1,000 (per applicant) for students facing unanticipated financial challenges due to Covid-19. The fund is now available for all students via an online application form on the website: https://www.exeter.ac.uk/students/assistance-fund/

The majority of staff are now working from home and providing services online for students such as email placement support, skype appointments, webinars etc. You can find out more about the services on offer by visiting My Career Zone or contacting your placement team for information on changes to the support for your module as a result of the coronavirus. If you are struggling to find contact details for your placement team:

For Streatham and St Lukes based students: placements@exeter.ac.uk

For Penryn based students: placements-penryn@exeter.ac.uk

The FAQs on this page give extra detail on how the University is responding and continuing to support students. If you are currently on a placement abroad, please contact the Global Opportunities team on outbound@exeter.ac.uk

Back to top