Contact us
We aim to be as accessible as possible to all our residents. Take a look below for the ways you can contact us.
Our postal address is: Accommodation Office, Northcote House, University of Exeter, The Queen's Drive, Exeter, EX4 4QJ.
- The Residence Life Team offer support, events and opportunities to students living in university residences. Find out more on the RLT webpage or on Facebook, Instagram and TikTok.
- Contact the Residence Life team between 12:30 and 20:30, Monday to Friday by emailing residencelife@exeter.ac.uk, or book an appointment or speak with us at one of our events.
- If you need immediate support outside these hours, please call Estate Patrol on 01392 723999.
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Residence Operations (UoE residences only) |
01392 723762 |
With responsibility for:
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Contracts and Residence Experience (CARE) Team |
01392 727030 |
With responsibility for:
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Current Students
Student Information Desk (SID)
As a current student living in our residences, many day-to-day queries about your room or maintenance issues can be handled by your Residence Reception Team. For other queries, please log an enquiry through SIDOnline or via the web or app version of iExeter. You can find help on how to do this, plus current expected response times on the SID webpage.
Contacting us via SIDOnline often means that your query is dealt with more quickly by the correct team. However, you can go in person to the SID Forum Desk on the Streatham Campus or SID Info@St Luke's point at the St Luke's Campus.
SID Forum desk opening hours:
- Term time: Monday to Friday 8:00am to 6:00pm, Saturday 9:00am to 5:00pm.
- Vacation: Monday to Friday 9:00am to 5:00pm
- Closed every Wednesday from 3:00pm to 4:00pm for staff training.
SID Info@StLuke's opening hours:
- Term time & vacation: Monday to Friday 9:00am to 5:00pm
- Closed every Wednesday from 3:00pm to 4:00pm for staff training.
Accommodation Drop-In sessions - Term time only
If you would like to meet with a member of the Accommodation Office to discuss any queries with your accommodation, we run drop-in sessions during term time between the following times:
- Welcome Week and Term one: Monday to Friday 10:00am - 3:00pm
Term two: Tuesday to Thursday 11:00am - 3:00pm
Term three: Monday to Friday 11:00am - 1:00pm
Please go to the SID Forum Desk (Streatham campus) and ask to be added to the Accommodation queue.
Prospective Students
If you are a prospective student, have not yet registered as a student, or are a parent or supporter, please email us at ExeterAO@exeter.ac.uk.
If your enquiry is urgent or time-sensitive, or if you need additional assistance, please you can call the Student Information Desk (SID) team:
UK Tel: 0300 555 0444
International Tel: +44 1392 72 4724
SID phone line opening hours:
- Term time: Monday to Saturday 9:00am to 5:00pm
- Vacation: Monday to Friday 9:00am to 5:00pm
- Closed every Wednesday from 3:00pm to 4:00pm for staff training
Emergency and out of hours
- If you need support or have an urgent maintenance issue outside of your residence reception opening hours or in an emergency, please call our Campus Security team, Estate Patrol, who are available 24 hours a day, 7 days a week* by calling 01392 723999.
- Estate Patrol deal with matters of security and safety and can also help with arranging for emergency repairs to be carried out or helping you to access your room if you are locked out.
- Our Emergency leaflet provides information on the University's emergency procedures.
- In an emergency, call the Emergency Services on 999.
*Estate Patrol can only provide out of hours maintenance support to University of Exeter owned/managed residences.
Consideration
We value our community of students, staff and supporters and aim to always be kind and treat everyone with dignity and respect.
We are here to support our students and help them feel welcomed into the University community. We may not always be able to give you the information or outcome that you want, but we are always working to the best interests of the students guided by appropriate policies and legislation.
In return, we ask that you treat our staff with the kindness and respect that they deserve, so that they feel valued and safe in the work that they are doing.
Complaints
We hope you will be happy with the service you receive from our staff. However, if you wish to make a complaint you should begin by contacting the Residence Manager through the relevant reception.
Our complaints page gives more information about how we deal with matters you raised with us.
