Welcome to Exeter
New Arrivals Guide
Living with one of our preferred partners? They will provide you with information about moving and settling in. If you have any queries, please contact the provider directly.
Settling into your new home at university can be both exciting and daunting, so don't worry if it takes time to get used to your new surroundings. It's a great opportunity to meet new people and broaden your horizons. The people you live with will come from various backgrounds so it's important to respect each other's space and different routines.
Finding your way around can also take time. As well as the University campus maps, you may find the residence area maps below helpful in your first few weeks:
Top 6 things to do when you move in:
- Complete the Room Condition Forms (email copy or via the Home at Halls app) to avoid being charged for damage in your room or communal spaces at the end of your contract.
- Add the Estate Patrol number to your phone in case of emergencies or if you get locked out when Reception is closed (01392 723999).
- Bookmark the Accommodation and Residence Life Team websites and follow the social channels for helpful info and events.
- Read the fire notice in your accommodation and download the MyExeter and SafeZone apps.
- Download the Washstation laundry app.
- If you have a bike, register and tag it at Reception. Find out how to keep your bike secure on the Estate Patrol website.
And...enjoy making your room your own and introducing yourself to your flatmates!
- The friendly Estate Patrol team provide a 24/7 security and safeguarding service, including advice and free products to help with your personal safety. Contact the team on 01392 723999.
- They can help with issues like arranging for emergency repairs, or helping if you are locked out.
- Stay safe by locking windows and doors when you leave your building, by using the Safer Walking Routes on campus and downloading the free SafeZone app.
- Read our Campus Safety Guide for tips and advice on how to stay safe on campus and when out and about.
- To help you stay safe during your time un University accommodation, find out about Building Safety, Road Safety, Snow and Ice and Fire Safety.
- Check the notices around your residence for fire alarm testing times and assembly point locations.
- If the alarm sounds outside of testing times, evacuate the building to the fire assembly point.
- Avoid setting the fire alarm off accidentally- see our Fire Safety information.
- Watch this important short video on fire safety.
- Some internal doors are alarmed, especially at East Park, and shouldn't be used as exits, except in an emergency. It's a disciplinary offence to set the alarm off deliberately.
- Contact your Reception Team or report on the Home at Halls app
- For out of hours emergency maintenance, call Estate Patrol on 01392 723999
- Find out more on the reporting a fault and maintenance web page
- You won't be charged for routine repairs or maintenance.
Clean and tidy surroundings will have a positive effect on your university experience, so why not get into the habit of cleaning as you go, especially in communal and shared spaces?
- Find out when your accommodation is cleaned and what is expected of you on the Cleaning webpage.
- Get help on how to clean and what products to use on our Cleaning webpage.
- If you're unsure how to use any of the cleaning or kitchen equipment in your accommodation, ask your cleaning staff or at your residence reception.
- Be considerate and respectful of others and make sure your lifestyle doesn't have a negative effect on others.
- Avoid making excessive noise, particularly between 23.30- 7.30 and during exam periods.
- Local Exeter residents are also your neighbours, so please show them the same respect.
- Report incidents confidentially through Support and Report→
- Find out how to raise an issue related to living in your accommodation on the Concerns and Complaints webpage.
