New arrival portal
Top 6 things to do when you move in...
- Complete the Room Condition Form (paper copy or via the Home at Halls app) to avoid being charged for damage at the end of the contract.
- Add Estate Patrol number to your phone (01392 723999).
- Bookmark Accommodation and Residence Life Team websites and follow the social channels.
- Read the fire notice in your accommodation
- Download the iExeter and SafeZone apps.
- Register and tag your bike at Reception.
Residence Receptions and Useful Contacts
- Reception Teams – For help with general services within your accommodation. Call in, email or phone.
- Estate Patrol 01392 723999
- SiD 0300 5550444
- Students’ Guild 01392 723528
- Nightline 01392 724000
- Student Health Centre 01392 676606
- Main University Switchboard 01392 661000
- Residence Life Team
Fire Safety and Alarm Testing
- Check the notices around your residence for fire alarm testing times and assembly point locations.
- If the alarm sounds outside of testing times, evacuate the building to the fire assembly point.
- Avoid setting the fire alarm off accidentally – find out more under heading 9 of the Residents Information webpage
- Some internal doors are alarmed, especially at East Park, and shouldn’t be used as exits, except in an emergency. It's a disciplinary offence to set the alarm off deliberately.
It can take time to settle into your new life at University. If you are finding living in your accommodation difficult, the Residence Life Team can help.
Find more support information on the University website, including Student Hubs and Nightline service.
Recycling and Waste
You can recycle...
Food waste (in some residences)
Click here to find out more...
Get to grips with the equipment in your accommodation with our helpful guide.
When is my residence cleaned and what is expected of me? Find out on the Cleaning Commitment poster in your residence.
Take a look at our cleaning tips and guides on the website.
- Wifi – Get online through the Glide service – see line 29 of the Residents Information webpage.
- Parcels and mail - In most residences, post can be collected from Reception using your student card. Find out more on line 14 of the Residents Information webpage.
- Contents Insurance - Find out what's covered on line 11 of the Residents Information webpage.
- Our standards – We’re committed to the Student Accommodation Code, providing the best service for you.
Report a fault or maintenance
- Contact your Reception Team or report on the Home at Halls app.
- For out of hours emergency maintenance, call Estate Patrol on 01392 723999.
- Find out more on the website.
Food and Drink
- Find meal times, sample menus, allergen information and replacement meal options on the about catered halls webpage.
- Meal Package cards, available online, allowing self-catered students to dine in catered residences for a great price.
- Find out about the food and drink outlets on campus.
Be part of the friendly and inclusive University of Exeter community
We encourage our community to:
- Be considerate and respectful of others
- Act responsibly and be honest
- Speak Out – report incidents confidentially
We're committed to the Student Accommodation Code, ensuring that you get the best out of your time living in university accommodation.
Communication and Events
- The Residences Team will email your University account regularly about services and maintenance, including if entry is required to your bedroom.
- Check the Accommodation Facebook page and blog for updates and events.
- Follow the Residence Life Team socials about other regular events.
Safety and Security
- The friendly team of Estate Patrol officers provide a 24/7 security and safeguarding service.
- They can help with issues like arranging for emergency repairs, or helping if you are locked out. Available 24/7 on 01392 723999.
- Stay safe by locking windows and doors when you leave your building and by using the Safer Walking Routes on campus.
Download the SafeZone app to allow Estate Patrol to locate and help you quickly if needed.
Campus Safety Guide
Tips about personal safety and security